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Explorer
Oct 7, 2021 4:10 PM UTC
Question

Microphone keeps switching

Hello

 

I've never had this problem before but my computer seems to have 2 or 3 audio options that I don't fully understand.

1. Nvidia

2. Realtek

 

I think that one is for the inbuilt speaker in the screen while another one is when I plug in a mic and speaker probably.

 

The third option while in Zoom is system.

 

Anyway, in my Zoom session a couple of minutes ago, a screen kept appearing that the audio output had been changed and the sound kept switching from the speaker in the screen to the headphones every few seconds


I tried forcing Zoom to stay with one system  by making a choice in audio options, but this got overridden and the problem started again

 

After a few minutes, only the speakers in the screen worked and the headphones were dead which was hard as I had to take the headphones off and then could not easily use the microphone attached to the headphones

 

But why did I get this problem today? I have a really important Zoom meeting on 14Oct and I need to fix it before then

 

Thanks for any help in advance

 

 

    75 replies

    Newcomer
    Feb 12, 2023 5:27 PM UTC

    Hi @billy1 thanks a lot, that sounds like a way around the bug. I scanned my Zoom system, both in browser and on the desktop, and I couldn't find the Settings / Sounds you described. Could you be so kind as to indicatewhich version you are using and whether you are using Apple or different hardware / system? Thanks a lot, much appreciated!

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    Newcomer
    Feb 12, 2023 5:33 PM UTC

    changes are made in Window 11, not Zoom.  Settings / Sounds / Input-Output. Only keep what you need. 

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    Explorer
    Feb 20, 2023 9:01 PM UTC

    hey everyone - I had to come here to realize that the switching from my realtek to my yeti microphone only happened on zoom calls.  As a hypnotherapist this REALLY wasn't working for me!  I literally just realized that my headphones microphone does NOT do this back and forth so I have found a resolution but I'd love to find out why this is happening in the first place.  With so many of us experiencing the same issue it clearly is something on zoom's end and the responses that I've read through as solutions haven't made an iota of difference.  Maybe try YOUR headphone microphone??  It has worked beautifully for me.

     

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    Newcomer
    Apr 27, 2023 9:15 PM UTC

    I think this is less of a Zoom issue and more of a Macbook thing. Try turning off handoff on your Macbook and your iPhone one. Also on iPhone one turn off continuity camera. 

    I haven’t t had the issue since doing this. 

    on Macbook

    system settings -> general -> AirDrop & Handoff

     

    on iPhone

    settings -> general -> AirPlay & Handoff

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    Newcomer
    Aug 1, 2023 6:41 PM UTC

    Not a Mac thing, happens on Zoom running on Windows PC

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    Newcomer
    Apr 28, 2023 8:41 AM UTC

    Follow these steps:
    Click on the Windows icon.
    Type "sound" in the search box and open the sound control panel, or click on Control Panel and select 'Sound'
    Click on the "Recording" tab.
    Select "Microphone" and click on "Properties"
    Select the "Enhancements" tab.
    Check the "Disable all sound effects" box.

     

    Regards,

    Will

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    Newcomer
    Aug 10, 2023 5:18 AM UTC

    What? I don't have any of that my Chrome OS running Windows 7?

     

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    Newcomer
    Jun 28, 2023 8:16 PM UTC

    I am having the same issue for the first time. i plugged my headset into a different USB port and it seems to work now, but I am now out of USB ports to try if the problem starts again. I'm on an HP, so it's not just a Mac issue.

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    SafeTexAuthor
    Explorer
    Jun 29, 2023 6:41 AM UTC

    Hello

     

    Does anyone get this too with other programs like Skype? I've started to get it there too and it's getting worse whatever the program. Could this be a much wider issue across Windows

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    Newcomer
    Aug 2, 2023 11:20 PM UTC

    Discussion w/ Zoom tech support yesterday, "uninstall Zoom, use ZoomCleaner, then re-install." 

    Did all that, no change-switches randomly among microphones and speakers.

    I think I added this already, but this happens ONLY on PC.

    Work-around, I log into meeting on PC but disable PC audio, log into meeting on Android tablet over WiFi, audio works fine, and video on PC works fine, meetins goes OK. But still . . .

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    Newcomer
    Aug 3, 2023 11:00 AM UTC

    For me the answer seems to be in fron8861's post - turning off "allow 

    To do this:

    <windows-R> Control Panel

    Sound

    Double click on your preferred audio device

    Click Advanced tab

    Uncheck "Allow applications to take exclusive control of this device"

     

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    Newcomer
    Feb 15, 2025 7:28 PM UTC

    Hey did this resolve it long term?

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    SafeTexAuthor
    Explorer
    Mar 4, 2024 7:00 AM UTC

    Hello everyone

    After maybe two years with this problem, it seems to have disappeared completely at the moment but I can't say why. Until they find the cause and a solution, Zoom remains "high risk" for me.

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    storyhub
    Partner
    Partner
    Mar 4, 2024 7:29 AM UTC

    I am an audio engineer specialized in broadcast, live, and motion picture sound. This is typically caused by an unstable and improperly configured audio system in the computer. My computer has 9 different sound cards running on Windows 11 and is perfectly stable for Zoom. However, Windows has a number of audio bugs which often require workarounds or resets under certain unusual conditions.

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