Meetings

Being a host my cloud recordings from pro account is missing, now that I switched to another account with pro, I want to know how to access and download my old cloud recordings. Please help as much as you can.

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I run a weekly zoom from the UK with participants from Ukraine. The time is 2.00 - 4.00 (i.e. 4.00 - 6.00 Ukrainian time). I want to run the meeting from France. Ukraine is one hour ahead of France so I've adjusted the timing to 3.00 - 5.00. However, the 'time zone' setting still reads as 'GMT plus 1' even though my computer's clock has adjusted to French time. I'd welcome any advice on this please. 

Hi There, My company has been using Zoom to record a series of webinars, and the webcam preview has always been a certain size when we share the screen. However, my colleague made a recording earlier today and found that the webcam preview in the recording has been reduced to roughly half the size compared to earlier videos. I wanted to know whether Zoom has changed some default setting in how webcams are previewed in meetings, and how I can return the webcam preview to the previous larger size. When I try to resize the preview, it is only changed in my screen, not in the actual recording. Thank you for your time.

It shows a white screen saying A problem repeatedly occurred on "https://app.zoom.us/wc/...".

Looks like zoom and FB are not firends anymore, anyone else having issue streaming into FB groups and issues copying and pasting KEYS into streaming software on zoom? IF so how have you fixed it and rectified it  THANK YOU 

Typically, when I sign into Zoom on Windows, I will be asked to enter my username and password about once per week or so. It will remember my credentials for repeat uses within that timeframe. If I open a new meeting and I haven't explicitly logged in with my username and password, it will deny my the ability to allow multiple participants to share the screen. This is really annoying, as I have no way of knowing when this lack of full hosting capabilities is going to kick in. The only fix is to ask everyone to log out and then log in with username/pw. Is there a workaround to this very annoying glitch? 

One of my colleagues accidentally synced her calendar (we assume google calendar) to our Zoom and we both can't work out how to unsync it. She also can't remember how she did it. Her meetings for other companies keep coming up in our upcoming Zoom meeting list and under calendar when creating a new meeting, her email is the only option. We have looked through users, hosts, calendar etc in settings, but we can't work out how she managed to do it. Any advice much appreciated!

How do I find out if I have a duplicate account? I have errors that suggest as much.

I am setting up a recurring meeting that I cannot attend every week and that I often will have to leave early. I would like to designate someone as an alternate host so that they can start the meeting and end it as necessary without me being there. I have tried "chat" to get help but nothing there seems to give me the answer I need. Any suggestions? It just keeps telling me that my person is not available to be an alternative at this time.

My name appears correctly under my video in Zoom, but it doesn't show up in chat. The chat tag is Me. Can I change it? 

Hello, Our arts organization recently hosted a public program via zoom and used live transcription and closed captioning. We noticed that many Native American and Indigenous words were completely, wrongly transcribed (I mean off the charts, BAD). How can we prevent this from happening? Thanks!

I conduct one-to-one meetings on Zoom with various clients. On occasions (not all the time), I cannot see the picture of one client when he joins my meeting. He says he can see the message 'host disabled video sharing'. On the occasions this happens, I send him a new meeting request and link and there is no problem. Sometimes we have to do this, and sometimes the issue doesn't arise and I can see his picture from the start. But I'd like to find out what the issue is as it wastes time at the start of the meeting if I have to email him another Zoom meeting request. I don't know what device he uses. Can anyone help me figure out what the problem is? I conduct 6-8 meetings per week on Zoom and only have the problem with one client, and not all the time. Thanks in advance.

I have a Zoom Workplace Pro subscription. Even after having HD video settings enabled, Video sent is stuck at 640x 360. I am not sure whats wrong. I want to send the video in HD quality. Need help !!

Hello,I can't find in the settings that people can't download the recordings. Anyone who can help me there?Thank you.

Hi everyone,I'm reaching out regarding a limitation I'm experiencing with Zoom. While I understand Zoom allows joining meetings on multiple devices, I'm unable to start separate meetings simultaneously on two different devices (e.g., desktop and phone).Scenario:I want to host a meeting on my desktop while also joining another meeting as a participant on my phone.Currently, when I attempt to start a meeting on one device while signed in on another, I get logged out of the existing session.Impact:This limitation restricts my ability to manage situations where I need to host a meeting while also attending another one as a participant.My current plan :  Pro 1-9 users12.49 $/month/user, billed annuallyor $14.99 billed monthly Thanks in advance for any insights or suggestions!Best,

I changed my Name and Display Name weeks ago on Zoom Portal, but in every call the old name pops up. Why and how do I change this? It's annoying

I just tried to screen share an open KeyNote presentation to a client and it was a disaster:   1 - Zoom couldn't see the KeyNote in the list of open apps 2 - I closed the screenshare menu, then reopened and it now could see KeyNote 3 - I selected the Keynote, but it shared it as a rhomboid shape, as the thumnail is displayed like that in the sidebar of Stage Manager. 4 - There was no way to click into the Keynote 5 - I successfully resolved this by turning off Stage Manager (in OSX System Settings, Desktop & Dock) and the share worked perfectly.   SUMMARY: The issue is solved by turning off Stage Manager, but this affects the whole computer, and I feel like I shouldn't have to do that.    

Our account has been having issues with slides advancing (on their own) and loss of mouse control during the share screen function. I was concerned it was a Zoom bomber issue, but it happened again today with a different host sharing their screen. It's never been an issue previously. We have disabled the ability to collaborate with other apps as a possible solution.  Has anyone else encountered this?

Zoom now automatically brightens (almost like shining a spotlight) the speaker when more than one person is in the field of view.  How do I turn this off.  I would like to control when my background and lighting change.

I've noticed that I'm not able to connect to Zoom via broswer in new meeting or links, I just can't see the option to join via a broswer when I click the join meeting button. Is there a new update or something like that? Is there a possibility to add that option? 

I recorded a video. I find this one too and it has the ending .zoom. How can I play the video on my MacBook?

I got a message to ypgrade zoom but when i log in to do the upgrade i get the message that i need to be at a higher version to log in. Please advise what to do.

My Zoom Chrome extension stopped working with the latest Zoom update. I have tried reinstalling the extension to no avail. Can someone please assist? 

I've been using ZOOM for two years, 2-5 times a week, tutoring a student.Suddenly, ZOOM fails to launch on my PC running Windows10. It's normal on my iPad. I've repeatedly uninstalled and reinstalled the program.  Still won't launch.I emptied my CHROME cache of cookies and images for all time--still won't launch.I've opened the <Preferences> file in my USER DATA--there is no <"excluded_schemes">--so I removed the only <zoommtg> entry that was referring to my zoom sign-on.--STILL NO ZOOM program launch. Now what...?