Meetings

We did have a Zoom meeting a couple of nights ago which was recorded on Zoom cloud. An email was received from Zoom that the recording is available with a link. When one clicks on the provided link, a screen opens with the camera icon and a large X on it. The message says: "The media could not be loaded, either because the server or network failed or because the format is not supported". I am getting this message all morning! We never had any such problem before. 

I had a zoom session yesterday that I recorded to the Cloud. After processing, I got the shareable link so that recipients with the link can view the recording. I was alerted that it resulted to a 400 Error Bad Request. I tried to copy and paste the url in a browser and got the same error even if I am logged in to my zoom account. I tried to use the chat to submit a ticket to support, but the chat does not have a way to submit online to support. The only other option was to do a live chat with a support agent, which my plan does not include. That is just poor customer service, IMO. Who configured this support process that does not allow submitting a ticket online instead of a live chat? It's definitely not urgent and I and just download the file, then upload to youtube, but that just means I am not able to take full advantage of my paid plan, right?  Next time I won't ever use the Cloud recording feature. And I might just consider using the unpaid version of zoom...&nbsp

I can hear music clear and crisp before logging in to zoom room, when I open a room it changes the settings on my headset and i can only hear parts of the songs.  This is the same for my attenders when I share sound.  If I unplug my headset and run it through the computers sound it works.  I need to be able to share my sound from my headset.   I can hear speak fine, it's only when the computer is playing something (so relaying from computer to zoom?).  I'm not real tech savy so would love some help. Thanks

We conducted and recorded (it was indicated) a Zoom meeting and the recording doesn't show in our cloud or local recordings. After looking around our account for a solution,  the meetings tab still shows the "start" button, as if the meeting never occurred. We had the meeting and we know that it was being recorded. Has anyone experienced this of know how we might locate our recording?  Thanks!

I have all of my meetings set to automatically record to the cloud. Over the last few months, and most recently last week, I have had several recordings that never showed up in my queue of recorded meetings. This is a liability that I am extremely concerned about. It seems like a glitch in the zoom product. Please help!

Hello - I was the host/account owner of several meetings and recorded each of them to the cloud, but sometimes I pressed record and other times i assigned a co-host from outside of my network who would press record to cloud. Each time I was the main host. Although Zoom claimed to have recorded all of the meetings during the meeting, all of the recordings that the other person pressed record for are missing. Other people have pressed record before in my meetings and it has worked. Where could the recordings have gone???? Please help.

Hi, I changed my profile picture, and my new picture doesn't show up in meetings.  I deleted and reloaded it with the same result.  My Zoom is up to date, and I can find nothing in settings to control this.

HI There  I am royally screwed.... my drive was a bit full and  did not let me save my recording locally.  Is there any way to restore the recording after I have made space?Tania

Hello can anyone help me with my audio issues with zoom meetings.  I tried to plug in my external speakers via headphone jack. Played music to sing a along to and no one could hear me I have a Dell Latitude laptop Thank you in advance

 Has anyone else struggled with needing to increase/gold the participants list?... so far zoom developers have ignored this request...? Also, while recording a session (training video) the mouse is tiny....  again, zoom developers are not interested...Any ides on this? Thanks for listening...

After updating to version 5.15.6, I saw screen freezes and audio breakups during a two-person meeting (the other end was freezing on my end, they noticed no problem on theirs). Statistics showed no problems. Have others seen this?

I have the basic plan for zoom and I am trying to enable registrationbut I do not see it where can I add this option at ?

Does anyone out on this discussion board know how to fix this issue? I don't really know which Discussion group I should be looking in.I have had a standing Zoom meeting on Monday evenings at 7pm EST for at least two years. I have a paid account (Zoom One Pro). When I attempted to open my Zoom desktop app tonight, I was told I needed to upgrade to a higher version in order to sign on. I went to the Zoom website and downloaded the latest installation file. When I attempted to run the install I received a message to login to Zoom to do the upgrade. Of course when I tried to login I was back to the message about upgrading in order to sign in. I said some unrepeatable words and then logged into my Zoom account through my browser. I couldn't get anywhere with the help assistant which told me my account does not have access to chat support. What??? More unspeakable words were uttered. I am the account owner. I am the IT administrator. This is a PAID account not the freebie. In fact I even ch

I for the life of me cannot find the option in Settings that turns on this toggle switch to enable the calendar that allows you toggle through days and explore upcoming meetings. How do you turn this on?  

This version 6.0.12.5501 - works just fine in Manjaro KDE wayland, and I had no problems that I noticed, but after the upgrade  (flatpak) I got error that I use unsupported OS for screen sharing in wayland. Then I went and downloaded latest version available 6.1.6 - it allows to share, I get strange message about allowing system control, and after launching sharing it shares screen for my 2 monitors! no ability to choose one or the other, or app window! and if I attempt to stop screen sharing Zoom becomes unresponsive.It's pretty bad that new version breaks perfectly working functionality.

Hi everyone,I'm starting on zoom webinar and trying to personalize the event page. Everything is fine except the bottom of the page which shows much more information than juste the name of my company and I don't find where I can change it, even on the page builder.For example, we have the adress, the phone number, etc. and i want to supress it. Does anyone know where I should change it please ? Thanks a lotAnaïs from France

Version: 6.0.11 (35001)Accessed with a Mac desktopNo error messages or troubleshooting steps.  The file upload, which works flawlessly in every other application or website, has been messed up since I received the latest Zoom update. The box to select a file from comes up as always, but the options on top to sort by name or modification date are absent. And the file or folder or 2 at the top of the list do not appear, and no amount of clicking or scrolling makes them accessible. Does anyone have a fix for this? Thank you!

My version of Zoom has recently been upgraded from 5.17 to 6.0 and I'm finding it far too complicated for my requirements.  Until now, all the versions of Zoom were fine, but this is a radical change, and I'm having a lot of difficulty with it. I don't need all these new things like AI. Can anybody tell me how to change back to 5.17? This is urgent!

I am trying to have two meetings run concurrently.  Not the whole time, they may overlap by 15-30 minutes.  I have read THIS, but still don't understand how to start both meeting so that they won't cut off.  It says both have to be started by the host.  We are doing that.   Can you shed more light? 

Dear Zoom Expert or frequent user I want to ask a technical question. During a zoom meeting (educational classroom), Can zoom detect any participant is screen-recording with QuickTime player or other screen-recording app ( not the built-in record function in zoom)? As a student myself, I asked, because during a meeting last week, the instructor speaker mentioned someone was privately screen-recording. below only my photo instead of other student photo, a red REC was actively being displayed. However, I did not press any record button on zoom app. Is there any probability that REC function can be turned on by speaker carelessly? I did not share my screen too.Is the paid version zoom used by my instructor able to detect 3rd party screen-recording? In the class, the instructor is delivering a boring 4-hr long presentation, reading textbook, and half of the class (11 out of 20) was not paying attention to his super-boring lecture. Some were eating dinner, some watching YouTube, radio

The Zoom invite sent via slack says 'waiting for the host to start the meeting' though I am a host myself. Typing  /zoom and clicking enter in any of the slack channels, should start a zoom meeting and let participants join the given link after the host admits. However, it is not letting the host him/herself join/start the meeting. after sending out the link via slack using /zoom command it says 'waiting for the host to start the meeting', 

It's hard to find but I found WHERE to see all of the registrants for a particular recurring zoom meeting we have but how do I export the registration data? All it allows me to do is select them...

Hi everyone!I asked the people joining my meeting some questions at the registration for the meeting. Can anybody tell me where I can see the results of these registration questionnaire?Thank you very much in advance!!!Konstantin

I cannot share my screen while I am in a meeting. I only have the option to share the whiteboard. Does anybody know why?

Hola, necesito ayuda con esto por favor. Tengo la app instalada en mi notebook y no puedo ver la imagen completa de los participantes de la reunion, solamente del speaker, el resto de los "cuadrados" con la imagen de los participantes se ve angosta, no distingo las caras. Solamente se ve bien si minimizo la ventana al maximo pero solo me queda para ver un participante.