Meetings

We have hundreds of T14 and T14s Lenovo models ranging from Gen 2 to Gen 5 modesl with Intel I7's and integrated Intel HD/Xirus graphics.  We've been seeing an uptick in more users experiencing locking up/freezing/rebooting on our deployed windows 11 24H2. Earlier this year we had to have people switch to Direct 3D9 on there zoom settings and or disable hardware acceleration as we were having a variety of issues with our Generation 5 Intel T14s being very unstable with zoom.  however, it looks like the more recent Zoom Workspace no longer allows users to change those settings and we are now having an uptick in more crashes/blue screens/random restarts on our Generation 5 Intels with i7 Pro cpus.   I came across this post indicating that Lenovo is at fault due to drivers from Intel?  I would really like to know Zooms stance on this, not just pointing the finger at Lenovohttps://community.zoom.com/t5/Zoom-Meetings/Lenovo-laptops-crashing-on-Zoom-me

Had a recent update to Zoom app on Samsung Tab A7 Lite tablet; the meeting room no longer shows media controls... | symptoms | - 'Always Show Media Controls' is 'ON' in settings- Before joining a meeting the preview screen shows the media controls; once meeting is joined, no media controls are visible- - Tapping anywhere / everywhere on the meeting screen results in 'notta', no media controls- - Only way to show media controls is when entering picture-in-a-picture feature by selecting the Samsung Android Recents Button and selecting Zoom | actions taken |- 1) Rebooted tablet = notta- 2) Cleared Zoom cache = notta- 3) Uninstall / reinstall Zoom app = notta Thanks in advance for any support provided... have a great day  

I'm posting this for a friend who has a problem with Zoom on her Samsung Android tablet.  The controls have disappeared and don't appear when she touches the screen meaning she can't change to gallery view nor put her hand up to answer during a congregation meeting, it's been like this over a week. The Samsung tablet is fully updated (and strangely her daughter who has the same tablet doesn't have this issue), and we've tried uninstalling and reinstalling Zoom from the Play Store. Any ideas on what else we can try? BTW this is in the UK. Cheers

I have a brand new Google Pixel 10 Pro XL. It has 16gb of RAM and runs Android 16. Zoom app version is 6.6.5.34303 (Oct 20, 2025). The chip is a Tensor G5 (arm64) and GPU is Imagination PowerVR DXT-48-1536. It appears that the blurred background feature is not available. Following the instructions in the support documentation here, I expect to see "Backgrounds & effects" on the menu, but it's not there. The system requirements give specifics around certain chips that are supported. Pixel 10 Pro's GPU is not listed but it also says that Google phones are supported.  This is the 5th gen of Tensor chips so you think they'd have added support by now. TIA Is it possible that Zoom doesn't support Google Pixel phones?

Hi there,  Am looking to bulk download Zoom cloud recordings, Do you know of any apps that will do this,  ThanksAlan

My goodness, I hope somebody can help me here. I'm trying things that I've spent 3 hours reading about and already tried. I have been using zoom for fitness/yoga/nidra classes for 3 years no problem. I got a new IMAC this week to replace old one and all of a sudden zoom isn't allowing music at the same time as my voice teaching. My voice quality is terrible if music is playing, I've tried to sharing musician thing being on etc. Please, I really welcome your input here, even if you think its seems obvious. I've got a ticket drawn up with Carla and sent a sample of how crap it all sounds, and has heard nothing now!

I have done everything according to the videos trying to remove the virtual background. I've gone to settings, in meeting advance, virtual backgrounds, and turned it off. I've even reset it. That is supposed to remove the uploaded picture from the system altogether....and it's still on there. The videos are old that they sent me in the chat. It says there is a button to choose "none." On mine it is a button - turn virtual backgrounds on or off. I've logged out and then back in again....it's still on. Every option in the chat doesn't pertain - any thoughts?

I’m trying to set up SSO and SCIM integration for a Zoom application in my tenant. I followed the documentation and configured everything according to the guidelines. Provisioning appears to be working correctly when I check the Zoom user administration panel. However, I’m unable to sign in to Zoom using my Microsoft credentials — it throws an error attached for reference. I reviewed the App Registration section and noticed that no permissions were being requested. I manually added the User.Read.All permission, but the issue persists. Could you please help me troubleshoot and resolve this issue?Sign inSorry, but we’re having trouble signing you in. AADSTS650056: Misconfigured application. This could be due to one of the following: the client has not listed any permissions for 'AAD Graph' in the requested permissions in the client's application registration. Or, the admin has not consented in the tenant. Or, check the application identifier in the requ

Hi AllQuestion - please can someone offer some insight?!I recorded a meeting.  I have downloaded 3 files .  I can edit the transcription in word no problem BUT I cannot figure out how to edit the captions on the video.  All instructions say press "play" and the transcriptions will appear on left hand side, you click the pencil image and edit.  BUT all I see when I press play is the recording with the captions appearing which I can turn on or off. 

Can anyone explain why my screen goes black at random times during some Zoom meetings? The sound stays on for a few minutes & I think the others in the meeting can still see me, but then it goes completely dead and I'm logged out of my computer. I have to re-log into my computer to get back into the meeting. This happens quite randomly - sometimes after only about 10 minutes into the meeting; sometimes 30-40 minutes, sometimes never. I've checked all my computer settings, and it's set not to go to sleep for one hour, so I'm pretty sure it's not the computer settings. I can't find any settings in Zoom that could be causing this.

Just in Zoom my face is very big, i need to distance 2 meter from my laptop to be in normal size. This is not normal, in other prgrams the picture is normal. Sorry, i am not English native speaker. 

Hello,I was trying to locate settings for Video Rendering Method option.All post are referencing  Advanced Video Settings. I can't locate it under video& effect setting or elsewhere in settings for zoom workplace.Please advice.

Hello,My Zoom desktop client repeatedly freezes/hangs during meetings. It happens even when my camera is off — typically while others share screen or have video on. This seriously affects my work; please advise exact steps to diagnose/fix. Environment & symptomsZoom desktop version: 6.5.5 and several previous versions.OS: Windows 11.GPU: AMD Radeon RX 9070 XT with 25.10.30 Adrenaline drivers.CPU: i5- 14400 F.I reproduced the freeze reliably during screen sharing sessions or when participants have video; sometimes it happens even when no cameras are active.Browser-based Google Meet work fine on the same machine. What I already triedToggled hardware acceleration options (on/off).Reinstalling Zoom.Launched Zoom with various flags:--use-angle=gl,--enable-features=Va api Video Decoder,--disable-features=Va api Video Decoder,--disable-gpu-driver-bug-workarounds, etc.Disabled all Adrenalin overlays/recording features and Hardware-accelerated GPU scheduling in Windows. 

Hi there,Since an update a few weeks ago, Zoom keep using my camera after the call has finished (the blue light on my camera remains on and the "Zoom is using your camera" message is present in the taskbar). If I try to make a second call the camera will fail to initialize in Zoom. The only way to de-allocate the camera without a reboot is to go into task manager and kill all zoom processes, even after exiting Zoom. Has anybody else come across something similar?I'm using Window 10 and Zoom 5.15.3 (18551).  

My group has existing published meetings with existing zoom ID's and passwords that do not show up as scheduled meetings in the zoom account.  To improve management and security of the meetings, I want to do the following tasks:1.  Put them in the schedule, but zoom doesn't seem to let me use the old meeting ID's, it wants to generate new meeting ID's.2. After updating the schedule, to make the passwords more complex for security purposes.3.  Start using a "Claim host" key - right now these meetings do not have that. Anyone have experience and suggestions with that, or do I need to start from scratch and re-publish the meeting links? Thanks!

Hello!I'm sandra Benetti, user of zoom i need to share sounds through itunes in zoom meeting.zoom workplace 6.5.12 (14128)itunes 12.13.9i tried to use musician mode in zoomi tried to use audio parameter set to direct sound in itunes (instead of windows audio session) the sound is "cheap" and distordedwhen i use another player, it worksdoes anyone has had the problem and solve it?i'm running windows 11 on an acer laptop AMD Ryzen 5 5625U thank you for reading my posthave a nice dayregards,Sandra 

Hello. I have a dual PC streaming setup where I'm sending audio split up in Voicemeeter Potato on my gaming PC to my streaming PC. Whenever I'm in Zoom and screen sharing in a meeting, I can share my screen but the audio doesn't work. My audio input in Zoom is set to my Microphone (B3), and my audio output is set to Voicemeeter Input. The only way that I seem to share audio with my screen is if I add the audio to B3 as well, but this will cause the mic audio as well to send to the streaming PC. Shouldn't the audio from my PC come from the audio output in Zoom and not the audio input?

I started having this problem yesterday, Nov 6, 2023.  I can't get past the Zoom launch page when I click on the hot links to meeting in my email.  I tried the Zoom chat bot and they referred me here.   I cleared my cache and temp files and still didn't work.   I uninstalled and reinstalled Zoom and still it is not working.  I can get in on the Web app but that is super laggy and not a viable solution.  I can get in on my iPhone, but again not a sustainable solution.    I appreciate any help figuring this mystery out.

I've set up a number of recurring meetings over the past two years. Until very recently, when I went to the "Meetings" page in the app, each one was listed once, which should be all that's necssary.  Suddenly as of about a week ago, each one is showing up on the Meetings page 22 times!  I haven't changed anything that I know of.  How do I fix this?  I'm afraid to delete any of the repetitions in case I wind up deleting the whole meeting. Thanks! 

Hi all,  I create events using Swoogo, and I use the virtual integration with Zoom to create Zoom meetings for my online events. Swoogo already sends users a secure link to the Zoom meeting that forces them to sign in through Swoogo (so that our registration and attendance data is correct).  The issue is that Zoom also separately sends users an invitation to the meeting, and that link can be used by anyone, including users who haven't signed in, so we can't get their attendance data. Is there a way in Zoom account settings to turn off the automatic email invitations?Thanks

I have changed my settings so that the chime doesn't play when someone enters a meeting that I'm hosting, which is great. However, I'm the co-host of a weekly meeting and have to manually turn off the chime every time the meeting starts. Is there somewhere in my settings that I'm overlooking so I don't have to do this weekly during the meeting? Thanks!

Hi there. A couple of our staff our having issues where they can share their screen and give remote control over but the participant can only move the mouse around. It won't allow them the click or select using the mouse. This has happened after the recent update. 

I am trying to set up a meeting that will be two days a week at different times.  I want them to all have the same link to get in.  I can't see a way to do this.  I can choose multiple days for a meeting, but I can choose only one time.  This is confusing to my participants bc they receive a confirmation that has only one time for all the meetings.  Please help.  I saw a similar question in the community, but I don't understand the answer that it received.

why all my recording conference GONE today? 

I am using my personal meeting room link to schedule meetings. I attach the link to a meeting in my calendar, but when I click on the link in my calendar, while logged into my zoom account, I get put into the waiting room, waiting for the host to start the meeting. But I AM the host.  The only thing I have found that could possibly be the issue is that my calendar is a different email address than my zoom account? Is it because I'm clicking on the link from my email that it doesn't recognize me in zoom? But i'm already logged into the zoom account on my computer. So it doesn't seem right. HELP!