Meetings

Hi everyone,I’m Darshan Hiranandani,  experiencing an ongoing issue where the "Play sound when I receive a new message" setting in Zoom's Team Chat doesn't seem to work for some users in my company. Despite having this setting checked, along with push notifications set to "All messages," users still don't hear a sound when they receive a new chat message, whether Zoom is the active window or not.Here are the things I’ve already tried:Ensured that the default audio device is correctly set in both Zoom and Windows sound settings.Verified that Zoom isn’t muted in the Windows Sound Mixer.Re-installed Zoom for affected users (sometimes helps, but not consistently).The issue affects a random group of users, including those on Dell Latitude laptops, MS Surfaces, and Dell desktops. We’re currently on version 5.12.3, and while some users have had the issue fixed after updates, it typically persists.Has anyone else experienced this, or found any solutions? Any advice would be greatly apprec

Really surprice that I have lost my requiring id, The ID we use every day is missing from my admin area, even from meeting/previous and Recently Deleted, how can i restore this?

Question: what zoom plan would allow 3 different users under one account to run 3 different meetings simultaneously? How can I test to make sure this would work?Background: my business is integrated with acuity calendar/scheduling app and I have 3 different team members who will need their own zoom meetings at once under one business account.  For example: bob has a meeting with a client at 11 am, so does susie, and jamie- 3 different team members and 3 different clients all needing to meet via zoom under one account simultaneously.   

Hello, when I try to uninstall Zoom Workspace I get the error “There is a problem with this windows installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor” and I don’t know how to fix it.

Hola, alguien ya resolvió el problema, no se muestra la opción de votaciones y encuestas en ninguna parte.   Gracias,

I attend zoom meetings and just started using a new computer.  For some reason, my video is not detected by zoom when it's plugged into my new computer and neither is my mic.  I had no problem w/my old computer.  Does anyone have any idea why this would be?  Thank you.  Regina

Buen día, requiero verificar la participación en detalle de una encuesta en la plataforma. La requiero con detalle e identificable 

Hello all. Today, when I logged in to my Zoom account and clicked on the "meetings" tab, and then clicked on "previous meetings," it only showed me the meetings for the last 30 days.  Before today, I could then scroll to the bottom of the page and select "last 100 meetings" and then scroll through and it would show me all my previous meetings.Now, instead, there is a box near the top of the meeting list with the dates for the last month. Then there is a box with a little question mark next to it.  Highlighting that, it says "Only meetings in the selected time range will appear. You can see more meetings by updating the time range."  The default time range is the last 30 days.When I click on that, a calendar comes up, with two blue dots on the start and end dates of the last 30 days.  HOWEVER, THERE IS NO WAY TO CHANGE THAT TIME RANGE.  I try clicking on the blue dot to drag it to a new date, and nothing happens at all.   There is no apparent way to ch

Hi, I am writing to seek your assistance regarding the Alternative Host feature in my Zoom account. We check in our organization's Zoom account, but I am unable to locate the "Alternative Host" option.I can't find thisUnder More Settings, click the Users can add the following users as alternative hosts toggle to enable or disable it.the last thing I can see is to allow users to assign scheduling privileges to others.Request for AssistanceCould you please help me:Verify if the Alternative Host feature is available for our account type?Enable or guide me on how to enable this setting in the admin account?If there are any prerequisites or specific conditions to activate this feature (e.g., account upgrades, additional permissions), please let me know.

I have recently got an ipad and was trying to use zoom as i was using it on my mac. Whenever i use to control someone else's system(remotely on a zoom meeting) from my macbook i was able to scroll up and down by just using 2 fingers as-if i was scrolling on my own laptop. But I am not able to do so when i have joined the meeting on my ipad, i have even bought a keyboard(Brydge II max+) with trackpad as well, I see a mouse-cursor on the screen after getting remote control but i cannot scroll up and down. Any idea if there is anything to be done to do the same ?

I get ONLY option as - record to Cloud. Can't see any Record to Computer option.Why this option is NOT enabled? When my settings have the option selected - record to computer.  

Hi there, I am currently re-analzying my meeting transcipt to another language but it has taken almost 3 days. There is not indication how long it might really take. Is there a way to troublshoot this?

From someday, when I open a new meeting, it will alert "you have a meeting that is currently in progress. please end it to start a new meeting", when I end the other meetings and join the meeting, it will be ok. But if I leave or end the meeting and start a new meeting, it will alert again immediately. No matter I change the settings, change the passcode or the meeting id, it will not be resolved, but my other accounts are working fine with no such notification, I don't know why, maybe I have to delete this paid account and use other email to use it. Anyone can help it? I found the related questions on website and zoom community, but no resolved answers or can help me resolved it. Thanks!

I recorded the screen and towards the end the computer shut down, now I can't find how to save the recording or restore it

When using a mobile device for zoom meeting, how do we activate the built in ultra wide angle lens?My samsung note 20 ultra only allows the camera zoom (during zoom meeting) to be at 1X and more, but doesnt allow it to be at 0.5X.Anyone has this problem?need the ultra wide function of the camera during Zoom meeting.

Hello everyone, I want to host and record meetings on Zoom on my phone. When I start a meeting and switch from the front camera, Zoom always uses the wide angle lens, which has horrible quality. I would much prefer the standard lens, but don't find any options to change the camera, just the switch button in the meeting, which goes back to front camera. I am using Samsung S20FE and newest update Anyone knows how to handle it? Thanks!

How do I do this? And what plan is gonna be the best plan. Here is a situation. I'd like to do online school service.There are so many teachers like Teacher1, T2, T3... T1000And there are so many students like Student1, S2, S3... S3000 For example, we have 5 classes at the exact same time (20th December from 2PM to 3PM)Teachers are not permanent staffs (a part-time cram schoolteacher), so I don't give them a zoom license.But of course, they need a zoom room for each teacher. How can I make a room individually for each teacher at the same time, all by myself (alone) If I make one room for T1 at 2PM, I can't make other rooms, right?How can I make 5 rooms at 2PM.

I need help removing a few recurring meetings that show up on the Zoom iOS app but do not appear on my desktop or web apps. How can I remove them? I need notifications for the other meetings, but these old ones pop up. I am not granted a delete button even though I made/set those meetings. And they only appear on my iOS devices, so I cannot find them on the web app to delete.

Hello, Since few days, it is not possible to create new meetings on my desktop Zoom account. Is there an update or something to do ? It works with the app on my phone. Thank you your help

Buenos díasDesde hace unas semanas cuando comparto pantalla y pongo un powerpoit en vista de moderador no ven las personas con las que comparto la pantalla completa y se ve lo que yo veo en negro así como la barrera de herramientas también en negro. No sé a que es debido. ¿A alguien le ha pasado? Lo he desinstalado  y vuelto a instalar y nada. 

I have a Focusrite Scarlett USB audio interface, connected through ALSA. The Linux zoom client (on gentoo, that's net-im/zoom-6.2.10.4983, though this has been a problem for several versions now) can see the device, but I have no input (from the mic) or output (through the headphones). Every other audio program I use -- ardour for sound recordings, video players, Discord, etc etc -- has no problem seeing the audio device and using it for both playback and capture. It's *just* zoom. So what's the problem here, and how do I fix it? I've turned off noise cancellation and set it "for music," none of which has helped.  Cheers.

Is there a way to mute or significantly lower the mics of everyone when the host is speaking? In our meetings, I'd like to be able to welcome new members when they join. The problem is we have members that keep talking. It takes while before for they are done. Sometimes the person that has joined gets discouraged and leaves.

Greetings! We are a church trying to host our services via Zoom.  Services start and end with music, and there is a lot of music during the service itself.  Therefore, it seems natural to us that "Original Sound for Musicians" should be able to be set as a standard meeting option in our meeting template.  However, it seems that Zoom doesn't have that option- at least I haven't found a way to do that. Yes, we can manually enable "Original Sound for Musicians" after the meeting is started, and that works perfectly fine.  However, we would like to eliminate that manual step because, too often, we've made the mistake of leaving it off - which means that users don't hear any music. I'd be most happy to hear that I've completely overlooked how to permanently set this feature in a meeting template.  (My wife tells me often that I'm blind when looking for things.)  Am I mistaken?  Does anyone have any helpful guidance? I don't think this m

Hello all,I am Darshan Hiranandani, facing an issue with the Zoom client on Linux (Gentoo, using net-im/zoom-6.2.10.4983, although this has been a problem across several versions). I’m using a Focusrite Scarlett USB audio interface connected through ALSA, and while Zoom can detect the device, I am unable to get either input (microphone) or output (headphones) to work.Interestingly, every other audio program I use — like Ardour, Discord, video players, etc. — has no problem accessing and using the device for both playback and capture. The issue only seems to happen with Zoom.I have already tried turning off noise cancellation and adjusting the settings for "music," but nothing has resolved the issue.Does anyone have an idea what might be causing this, or how I can get Zoom to properly recognize and use the Focusrite Scarlett device for both input and output? Any help or suggestions would be greatly appreciated.Thanks!RegardsDarshan Hiranandani

When running the downloaded EXE file, the new computer says that installations are possible only through the Microsoft "store". Zoom is not there and the offered solution is not clear. How can I use Zoom on this computer?