Meetings

I have an issue where some users at my org are not able to see participants that are joined to meetings they scheduled. Usually on the client's Home tab you can see your scheduled meetings widget. On the meetings that are underway (or 'started'), you can see small squares with initials for each joined participant. If you click on the card for the meeting, you get a pop up with more details on who is joined to the meeting. The issue is happening on Zoom Workplace version 6.3.56144. Not sure if this is a glitch or just a feature that was removed. Rebooting machines and logging out/ back into Zoom via SSO does not resolve the issue. Has anyone experienced this before?

Hello, When I receive a invitation for a meeting in Zoom it always shows a wrong place and time, for example I live in London and in the invitation appears Sao Paulo/Brazil. I'm not sure if the problems is related to any settings in my machine or in my zoom settings. Does anyone know why it's happening? Thank you.

Hi, I have a problem with Zoom installed on a laptop with Windows 11 operating system:When I use Zoom, no sound is produced from the computer's speakers or any other sound means (even though they are connected and working properly and work with all the other applications on the computer).The speakers do work on zoom when I disable the "let desktop apps access your microphone" option in Windows "privacy and safety settings" of the zoom microphone - but then there is a zoom sound - but the microphone is not active...It should be noted that when I perform "TEST SPEAKERS AND MIC" - sometimes the test sound is heard for about a second and then disappears (this happens with all possible sound sources on the computer - headphones, built-in speakers, external speakers).What to do to solve the problem?I would be happy to get an idea from someone who has experienced the problem

Hi there! We've been reading and searching for days for an answer but couldn't find it.We have a Pro account with 3 licences and 5 Basic users. Each of us runs weekly classes for the public and we were wondering how to navigate correctly without breaking zoom rules. Classes do not overlap.Is it possible to have the same link for all the classes on the confirmation email to the client?Is it possible for each of us to use the same link week after week to run a class? (40 minutes for the Basic and unlimited for the licensed)That would be great otherwise I'll have to add manually a link for every class every day.... or, is there something we missed?? Thank you for your suggestions! 

Every time I talk normal in a meeting Zoom automatically lowers my micro volume to a level I cannot even be heard. I keep having to manually re-adjust the level.  I see some forums suggesting disabling zoom the "automatically adjust microphone volume" setting. But I do not have this setting in my audio tab. Zoom is completely unusable for me at this point. How can I resolve this?

Hi all. I am a tutor, and I have been using Zoom on my ipad for years. Recently, when sharing a worksheet from my files, the annotations from my students appear in the wrong spot on both screens. This is so frustrating. I have tried all the bot solutions, and I even purchased a new ipad, thinking my device was the problem. I never had a problem before the new year. Any help would be appreciated.

Never had a problem with zoom program (installed about 3 years ago) until this week. Instability of the frame showing me started right after the recent update automatically installed itself. The problem manifests in at least 2 different ways: 1. frame with me in it starts flickering, usually with a couple of parallel streaks across the top; 2. another person on the zoom call also appears in my frame. I can arrest the problem by disabling live video, and reverting to the photo of myself that zoom keeps on my computer. Then, I can switch back to live video, and it may remain stable for a minute or two and then revert to flickering; or it may remain stable much longer (most recently at least half an hour  when that particular zoom call ended). Any suggestions? Can I fall back to a previous version, and if so how do I do that?

Wenn ich in meinem Account auf Umfragen gehe, um die Umfragen der letzten Meetings zu analysieren und auszuwerten, dann werden sie mir nicht angezeigt. Stattdessen kommt ewig (ich warte seit 30 Minuten - neu laden hat auch nichts geholfen) der Kreis, der anzeigt das geladen wird. Kann das daran liegen, dass wir größere Umfragen hatten? Wie kann ich dieses Problem lösen?

I have a website and want to integrate it with Zoom. I want to make the customer experience smooth and helpful. I want to know if it is possible to integrate the website with Zoom or not. If possible, what is the process?Thanks

我有一个 UAC-8 音频接口。当我的 PC 播放音频或 DAW 实时监听声音时，会突然出现卡顿。我的系统版本是 Windows 11 24H2 专业版 26100.3194。我已经将数据线连接到主板上的 USB 3.0 端口，也连接到了 PCIe 插槽上带有独立电源的 USB 3.0 适配器卡，但情况保持不变。是否有人和我有同样的问题？

My team member renewed his Zoom Pro subscription.  Since the prescription was renewed our meetings time out after 40 minutes.  Any idea why this is occurring?  Aren't meetings with Zoom Pro subscriptions allowed more time.  Thanks 

Hello! I'm hoping someone might know a fix for this issue I'm having. For background, I use the Zoom app on my iPad and it's updated to the latest version. When I am viewing someone else's screen share presentation (with the floating speaker on top of it, if that makes a difference) the presentation window will, seemingly at random, shrink down and leave a tall dark grey bar on the right side of the screen. It's almost like the app thinks I've opened the participants/chat window, but it doesn't display any content on top of the grey background color. Sometimes the screen will appear normally if I open the participants/chat window, but other times the screen will shrink even further upon opening it. The participants/chat will appear on the right side, the presentation/speaker on the left, and a grey bar in the middle. If it appears normally, it typically shrinks down again anyway after some time. This just happened in my current call. Does anyone know why this might be happeni

When I create a new meeting, and type in the topic, it frequently defaults to a previous topic I used several years ago. Also, if I go to a meeting I've already scheduled, including a recurring meeting, and make a change somewhere in the settings, the topic default back to the same old topic. I used several years ago. It seems to be stuck in that somehow as a default, although it's no longer relevant. I've not been able to find any articles which address this.

Looked all over, all answers I see show how to share a portion of 1 screen. If you have 2 monitors and you want to share a portion of BOTH of them how can you do this? I tried pulling thescreen portion selector across both screens but from the view perspective they only see one screen. Can anyone help with this? Thank you

On https://zoom.us/download?os=linux the download page states the following: For releases after Nov 01, 2022 the Linux GPG signature thumbprint will change from "Key fingerprint: 59C8 6188 E22A BB19 BD55 4047 7B04 A1B8 DD79 B481" to "Key fingerprint: AE44 6BAB 33EA 9862 AA29 FC3D DDE0 E622 2047 091F". Please make the necessary changes to validate your downloaded zoom files to avoid false negatives. This is odd because actually the DD79 B481 key was the *new* key after 11/1/22, and that is still the signing key available for download on the page. Why is this message saying there is actually a different key ending in 2047 091F that should be used?

When I try to join meetings that last 2 hours, the desktop app works just fine.If I try joining a meeting that lasts 4 hours, the app crashes once. Then it automatically retries and crashes again, then gives up. I noticed the error log is always the same though, I'll leave it at the end of the post.It seems the app tries to run on my Intel integrated graphics, which has up-to-date drivers (and didn't work with older drivers either), despite me trying to make it run on my NVIDIA RTX 3050 for laptops in several ways - via the NVIDIA control panel and through Windows as well.If I deactivate my Intel integrated graphic card and force the whole system to use the NVIDIA GPU, the error doesn't occur, but of course I don't want to completely turn off my integrated graphics card just for using Zoom. My 2nd monitor actually depends on the integrated graphics cards so I can't use it if it's off.I tried a clean installation of Zoom 6.3.10 and also tried the immediately older version from November

We are trying to use Zoom via ProPresenter.  The instructions was to set up a windows pc and bring up zoom.  After bringing up zoom change the audio and video to NDI.  Changing it to a NDI setting helps us communicate to the other PC with ProPresenter.  When I change it from webcam to NDI I can't see myself.  I can only see the name of the computer.  What do I need to do in Zoom settings for video to see the speaker after I join into a zoom meeting using NDI?

Help! I have had dozens of videos I have cloud recorded to my account and now I can't find them anywhere. Previously I have had a paid account and switched to unpaid version. Have my videos dissapeared due to that? If that is the case, can I switch to paid version and recover my videos?  

The suggestions haven't worked. The issue is simple.   Is there any human there who is willing to help me? With ACTUAL customer service?   It's not that big an issue. It shouldn't require this much effort to get it solved.   Thanks.

My understanding is that the maximum number of breakout rooms is 100. I am running a workshop for 1000 people and would like them to be able to get into pairs in breakout rooms. Is that a feature that I could request or pay for as a one-off? 

I host meetings each week. In the last week, I have noticed that if someone has their screen off, there is no longer a black tile with their name showing. I can only tell if someone has joined my meeting when I look at the bottom toggle bar. Is there a way to ensure that the boxes for participants are visible to myself as the presenter EVEN if they have their screen off?Thank you

When Zooming my last student.  Each time I shared screen (A verbal message came on, something like "The host R Louchart has shared his screen"...this has never happened before, neither my client or I could figure out what had made that happen.PLEASE HELP ...lol

Hi, I am not finding a recording of an extremely important meeting. I was on the pro plan then, then I switched to basic. Even though I returned to the Zoom Pro paid version, I can not find it. Please help!

I can't seem to find my local recording. It does not appear on my local recordings. I did not had my desktop app logged in when the meeting happened. I know It was recorded because I saw a sing after the meeting that said "converting file" and now I have no idea where it is.  

Bonjour, depuis 2 réunions dont celle d'aujourd'hui, je n'ai aucun son sortant de la vidéo. Je n'entends donc pas les interventions des conférenciers. Pourtant j'ai réglé tous les signaux ok, mon ordinateur produit le son sur d'autres vidéos, c'est donc spécifique à Zoom,  Quel est le problème ?