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Newcomer
Kesha
Newcomer
Aug 23, 2021 3:02 PM UTC
Question

Missing cloud recordings

Help! I have had dozens of videos I have cloud recorded to my account and now I can't find them anywhere. Previously I have had a paid account and switched to unpaid version. Have my videos dissapeared due to that? If that is the case, can I switch to paid version and recover my videos?

 

      5 replies

      jdott16
      Employee
      jdott16
      Employee
      Aug 23, 2021 7:56 PM UTC

      Hello @Kesha 

      Cloud recording is only available on paid plans. When you downgrade to a free plan your cloud recordings stay on the backend with Zoom and are available again to you if you ever decide to upgrade you plan again. If you stay on the free plan, your cloud recordings will not be available to you. If you go back to a paid plan, your cloud recordings will all be available to you again. I hope this helps!

       

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        Newcomer
        SAisyah
        Newcomer
        Feb 18, 2022 7:02 AM UTC

        I have the same issue and already paid the licensed. But the recordings are still missing. What should I do?

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        Newcomer
        ramish_saeed
        Newcomer
        Aug 3, 2022 8:21 AM UTC

        Same issue here

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        Newcomer
        jgugu
        Newcomer
        Dec 31, 2023 10:32 PM UTC

        Same issues here. Any response? Got my paid account back, and it's still within the 30-day window. 

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        Newcomer
        WBKC
        Newcomer
        Feb 17, 2025 5:49 PM UTC

        y cloud recordings disappeared.  I'm on a paid plan and these were less than the total space I pay for.  Where did they go?  How do i get them back?

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