Meetings

Hi all - I'm trying to join a recurring meeting that I've been involved with for years. I access zoom via Firefox. As of recently, the email I click to join sends me to a page that asks for a code. The code is sent to my inbox, and I add the code to the page, but after I enter the code, I am returned to the same page asking for a code. Do you have any idea why the codes don't work?

So I did a test record in a meeting to see if it was working, and checked back after transcoding. Went to do the main recording(same meeting), hit record("recording in progress" announced), and discovered after finishing it had not recorded! Did a few tests and googled it. Turns out your second attempt won't be recording! It's a ghost recording....So now I have to gather everyone back(at my expense and their inconvenience) to re record. Can I suggest a warning or maybe disable this so you can't fall into this trap. Why have the audio "recording in progress" when it clearly ISN'T....Not cloud subsciption btw. This shouldn't matter.. Feature or Bug? You decide...

I updated to Sequoia 15.2 this morning and after a meeting I noticed a pop dialog in the background where zoon.us was requesting permission to bypass the system private window picker and directly access my screen and audio.  I believe this is a new permission/restriction in Macos but I wanted to see if anybody has run into this and what they selected?

Dear Zoom Experts, Is it possible to allow a specific user to join the host's meeting room and automatically grant them access to control the host's computer remotely without the host granting permissions? I have a desktop computer with files stored exclusively on it. I am wondering if I could log in as the host and share my screen. Then, when I am outside, if my manager needs me to access certain files on this computer, I could join my Zoom meeting on my laptop computer and immediately gain access to this desktop computer. Best regards,

My Zoom Camera is my OBS output. I use Stream Deck and often share my screen with the push of a button that shows my Display 2. My current workaround is to hit the 3 dots on my thumbnail and hit Spotlight for Everyone so my screen share is big enough for them to read.  How I would LOVE a keyboard shortcut for "Spotlight for Everyone" so it can happen so much faster/easier.*Of course, this would require a toggle on that shortcut to Remove Spotlight. Pretty please?!?Thank you,Barry Friedman

When I tap the Share icon on my Galaxy Tab S9 FE+ nothing happens. There is no error message but the screen does not share. Any suggestions? Thanks. Bill

Hello Zoom family:I've downloaded the Zoom Workplace APP(Version 6.3.5)on my macbook pro m4.When I try to turn off the virtual background and click the 'None' option from the Virtual background, it still shows me a background (a picture of trees and waterview), but I'm unable to get rid of it. Does anyone have this same problem?I appreciate your help. 

Recordings, Hi - I have the Zoom Pro version and do not know why my Zoom recordings are now saving as 'double_click_to_convert_01' (raw format) - why is this, and how can I convert the recording to MP4 please? I would appreciate any help to resolve this issue. 

@608130 , it’s crucial to implement this feature promptly. I host daily meetings with 500 participants in large auditoriums, and the inability to adjust the font size of participants names is a major hindrance. As a result, we’re seriously considering switching to other platforms solely because of this limitation.

I am experiencing an issue when opening the zoom. When I open zoom for a meeting, it automatically open different windows. My face in a different window, and the other participants in another windows. May I know how to fix this issue?

The option to edit settings for my personal room is grayed out and I'm unable to turn off auto recording. I need to turn this off. 

How to see the zoom meetings taken since 2021

While i am attending a zoom webinar or meeting i frequently receive Teams phone calls. Since i've only got the one headset for all my audio, is there a way to mute the meeting temporarily, so i can take the phone call, then get back to the meeting? currently i find myself actually LEAVING the meetings to deal with the phones, and a dislike that solution! Thanks in advance for your help~                vicki!

Considering "Zoom trolling" has become a popular YouTube trend, I hope that zoom would do more to help prevent these types of interruptions.One feature that would help is to automatically block any users that go over a certain decibel level. Often these users use tactics of "jump scares" and use loud clips to jolt members.I hope that Zoom can implement this and other strategies so we can continue to actually do our work.

I am unable to sign in to my account because I am not receiving the verification code sen to my phone by SMS. And it is impossible to contact support since all support options need me to sign in. I had this issue since months. Finally, I created a new account to be able to post here. This is what I tried so far: 1) Tried creating a support ticket (asks me to sign in)2) Tried to get help using the chatbot (directs me to the sign in page)3) Tried to post here in the community pages (asks me to sign in)4) Tried phone support (asks for an ID which I can only access by signing in)5) Created an alternative account to create a ticket (ticket automatically closed saying I need to sign in with the account with the issue) This is like a joke ! Can someone please help me?

I cannot find "previous" meetings while using Zoom Workplace.  I do see "previous" meetings when I log into zoom.com. Thank you!

My business runs virtual meetings using the Zoom Events platform. Each meeting includes ~20 polling questions. Historically, I've exported the results from each poll on a user-by-user basis ("PollResults.csv" which is exported via a zip file). For my past two programs, however, the zip file contains incomplete/corrupted data. The data is clearly there - I can see polling results in aggregate in my analytics summary. I can no longer rely on the Zoom polling feature. I've opened a support ticket and was told "our engineering team is working with our Dev team to investigate this, they believe that the last update caused this change" Though I'd love some resolution with this post, I'm mostly sharing for anyone who has experienced similar issues. There's really no sense in me continuing to pay for Zoom Events when a critical feature is so broken. Best,Henry

See attached. It happens at the start of every meeting when I turn on my video until I click on it to go away.

Hi all, I'm currently hosting a webinar with an audience who is trying to access translated closed captions in Spanish... after following the setup instructions found in Zoom Support, we found that the only option to select is English. Also, I noticed that I was only able to translate the support article itself into English and one other language with Asian characters. Do we know if there's an outage on language translators currently happening? 

I updated my MacBook (macOS Sequoia v15.3.1) and can no longer log in to my account (error code 5003). I have uninstalled Zoom, restarted my MacBook, installed Zoom, and restarted again (multiple times). And I am still receiving the same error code.  Apart from updating my MacBook, nothing else has changed. What should I do now? 

Hello!  I keep having an issue where I create an appointment in Outlook and use the Zoom plugin to provide a link to the appointment, but the time does not translate over to zoom properly. For example, I created an invite for 9/29 at 1PM EST but on Zoom, it shows up as 9/29 at 12AMEST. I have no idea why this keeps happening. It is confusing for my clients because they are seeing 2 different times on the Outlook calendar invite I sent them vs. what Zoom shows and it makes me look unorganized/unprofessional when I'm just trying to use the features. This seems to happen when sending an invite to clients in a different time zone, but sometimes it doesn't happen. Any guidance is helpful.  Thank you!  Ashley

I have an LTI 1.1 link setup in Moodle, and I am getting the following error message when I attempt to join a meeting:Invalid access token, does not contain permissions:[User:Read]. Error Code 200 - v=2.0;clid=aw1;rid=INT_487f1d7d13a1edfa Any ideas?

Hi, When inviting contacts to a meeting via the Participants tab, Zoom remembers previousinvitees.  This is not useful to me.  Is there a way to clear this cache of previous invitees? I tried the clear cookies+cache in my Zoom settings, but this did not work. Thanks.

Hello all, Recently I have faced the issue "Signature Invalid" while joining the zoom using "Zoommtg" JS via API. Unfortunately I noticed my pro plan has been expired. Is that affect feature of Join meetings and shows the error like above? Looking forward to your quick response.

I am having trouble making sure my display name does not change. Yesterday was the second time I have used Zoom on my personal laptop for an interview and both times, somehow when I enter the meeting my display name comes up as something completely offensive. This is the second job that Zoom has affected negatively in the last couple of months. I have changed my password multiple times and am just not sure what else to do. It will be hard to secure any type of employment if this is not permanently resolved as all of my future interviews will most likely be virtual. This has been extremely upsetting. I do  not even know where to look because on my end all I see is my name or the word "Zoom" as my name since I had to make sure it wasn't something offensive last time. I reached out to support when it happened then as well and they said to change my password and log all the way out and it would resolve itself. Well, now I know that was incorrect. If you have any tips or idea