Meetings

Just received an email headed "Your Zoom account has used almost all of the available cloud recording storage".  But I have no cloud recordings stored on my Zoom Pro account. I have made a lot of recordings to my computer, and they are listed on my account portal.  But they presumably don't take up any cloud storage space. Right?What to do?

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hello - i have a problem, zoom will not find my external webcam (using a sony a7iii). it only allows me to select the integrated laptop webcam. this problem only occurs on my laptop, i can use my webcam on my desktop no problem. The laptop is a dell latitude and is running up to date windows 11 and the version of zoom is the latest. I have tried adding camera permissions to zoom in windows - but the only option there is to add permission for the laptop camera. The cable I am using is good and works fine on my desktop. I have tried deleting and re installing zoom and checking for latest firmware for camera and zoom. Any ideas?

On a clean (well-maintained, no viruses or sketchy software) Windows  PC.  I recently moved to new HW and upgraded from WIndows 10 to Windows 11.  I updated my audio driver (Realtek) for the new Motherboard (Asus B760M-A-AX).  Everything works great, except.  When I go into zoom (using a USB logitech camera), The audio tests work fine, but I can't hear anyone else.  I tried uninstalling/reinstalling Zoom, and now when people are talking I get occasional badly distorted audio.  I have checked all audio settings in zoom and on my PC and all appears ok.  Video works fine, and they can hear me.  I just can't hear them.  I thought maybe zoom needed some permission but after the reinstall I do hear -something- but it's distorted and mostly silent.   I have the latest audio driver for my board, and all my other audio works fine.  I'm afraid I can't pinpoint whether it was caused by the HW upgrade or the windows upgrade :-(.&nbsp

I am running the latest zoom (6.2.5.2440) on the latest Debian (sid; using Wayland). This has been working fine, but recently when I *stop* sharing my screen (either the whole screen or one window), zoom freezes - immediately, when I click "stop share". The connection remains for some time - I can talk to the other person, and they can see my video (but my shared screen is frozen) - but after a few minutes zoom completely freezes. I have to manually kill zoom. I haven't figured out how to get any error messages out of it either. This basically makes zoom unusable for me. Luckily, I'm not teaching a class right now. Any suggestions how to debug this? Is this an issue that the developers are aware of?

共有画面選択時、Shihtを押しながらウィンドウ選択することで複数選択できるはずができません。 2ウィンドウを選択すると画面下部の共有ボタンは「共有(2)」となるものの、選択中として青くなっているのは後に選択した１ウィンドウのみ、共有開始して共有されるのも１ウィンドウのみです。 解決策をご存知の方ご教授ください。

Hej. I made a local recording of a meeting but the file failed to fully convert and only 10 minutes of the 2 hour meeting successuly converted. Now I cant even find the file to convert and when I check the recorded meetings in the zoom app, the meeting also doesnt appear.How do i recover the recording?

Hi everyone, For some reason we have one colleague that doesn't have their meeting automatically recorded in the cloud and then logged into Hubspot. We all have the same company setting so no

My options for sharing a PPT in presenter mode have changed and I can't figure out how to hide presenter notes from my audience.  Before it was simple.  Share a specific document versus sharing your screen.  The problem is I no longer have an option for sharing an individual document that's open.  My options are share entire screen or share application windows.  I can no longer select an individual document.  When I pick the PPT application window and try to go into presenter mode, my presenter notes are visible to my audience.  What am I doing wrong?  Please help.  Thanks!

Hi, I'm currently unable to access the page for my Zoom class, which I need in order to study the recorded exercises. I have an exam tomorrow, so this is quite urgent. Could you please help me resolve this as soon as possible ?I have already try one of your solution : For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder.  Thank you !

Tried logging into zoom for class on canvas and its been giving me this error code and I even tried on another device and it still gives me the same error code. 

   In meetings, most of the other participants' photos are displayed. Mine shows an image that I may have chosen in the past (I don't remember), but it definitely is not a photo of me. or anyone else.   How can I set it to display either:      a. My face that is being picked up real-time by my webcam.      b. A photo of my choosing. (I'd just use a selfie).Thanks for you help,SweetTasha 

Hello,  I've been running a Zoom Workplace Pro account for a few years.  We wanted more features that the "Webinar" upgrade gives, and I purchased that add-on.   However, when I start a webinar, there is no "Host Tools" button down on the meetings control toolbar, like the "Host Tools" button that is available when I host a Meeting.  Help!  I need some of the security options like preventing attendees from turning on their camera.

Currently, when participants are inside breakout rooms, there is no notification sound when someone new joins the room. We would like to suggest the implementation of an entry notification a sound or tone that is heard by all participants within the breakout room whenever another collaborator enters.This feature would be extremely helpful for our team dynamics, ensuring that everyone is aware when a new person joins the conversation.Thank you for considering this suggestion to improve the user experience in Zoom.Best regards,

I've developed a recent issue when I attempt to screen share: my zoom interface freezes while screen sharing or as soon as I stop screen sharing (people on the other end can still hear me, but I can't click on the interface or write in chat, and the interface often looks distorted). The only way to resolve the issue is to use my task manager to quit out of zoom then to go back to the meeting (which I am hosting) to re-enter. This is a big problem, because I am using zoom to instruct college students.   I have been using this computer with zoom for over a year, and this is a new issue, so I don't think it's because my hardware is insufficient.   My computer is using the windows 10 home edition 64 bit OS. My processor is an Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz, and my video card is an NVIDIA GeForce 1070Ti. My ISP is Xfinity with over 450 Mbps download speed and 12 Mbps upload speed.

Hi, Zoom Virtual Background hasn't worked on Lenovo Tab P11 (2nd Gen).  I can see the Virtual Background App when the Zoom meeting is on, but when I select a virtual background or the Blur background, I see an error dialog saying, "An error occurred."  Here are some of the specs on the Lenovo Tab P11 (2nd Gen): CPU                    : MediaTek Helio G99, Octa core 2 x A76 2.2GHz + 6 x A55 2.0GHzRAM                   : 4GBFront Camera  : 8 Megapixel Android OS      : 13 Anyone has any clue? Thanks. 

Zoom is very good at taking my money, but poor when I need help.  I hold an account with Zoom and I am continually told that I must upgrade to 5.3 or something similar to continue using after the 4th August.  I have tried to contact the Support Centre, but have be told by the chatbot that I must wait for the Agent.  Life is too short to wait for the only agent employed by Zoom to help me.  The articles provided on related topics tell me absolutely everything except what I really need to know!  Is Zoom serious about customer support or would I be better cancelling my subscription and going elsewhere where I can talk to a human being?I am sorry write such a rude email, but I feel it is the only way to make Zoom take notice of me.Thank you.

Hello,  i have a problem with my university and I need to prove that I joined the meetings of a lesson. I can’t find a detailed history of the meetings that I joined, I only found the past meetings IDs but it doesn’t mention how many times I joined the same meeting ID, because it was the same every time.Please someone help me with this I is very important!!!!

I am integrating zoom into react native application. Below are versions usedreact native- 0.74.3, react-native-zoom-us- 9.0.0Not able to mute and unmute audio when using custom component ZoomUsVideoVideo.I am able to initilize the zoom SDK.I am able to join meeting successfully.But when I tried to mute and unmute audio, I get an error ie: "ERR [Error: Mute my audio error, status: SDKERR_SERVICE_FAILED]"const initializeResult = await ZoomUs.initialize( { jwtToken: sdkJwtToken }, { enableCustomizedMeetingUI, disableShowVideoPreviewWhenJoinMeeting: true, disableMinimizeMeeting: false, disableClearWebKitCache: false }, ); const joinMeetingResult = await ZoomUs.joinMeeting({ autoConnectAudio: true, userName: Test, meetingNumber: meetingNumber, password: password, noMeetingErrorMessage: true, zoomAccessToken: zak, noAudio: false, noVideo: false, }).then(() => { Alert.alert("joined meeting........") }); const muteUnmuteResult = await ZoomUs.muteMyAudio(true/false); 

Hello! My manager and I both create meetings and add each other as alternative hosts. We both need access to the registration reports and usage reports. How can we both access these reports? For meetings that I create, am I the only one who can pull the registration and/or usage? Is it possible for me to pull reports from meetings my manager creates if I'm an alternative host? Thank you in advance for your assistance!

Hi,I cannot connect to the audio when starting my own meeting, for both myself and my guests. The mic and speaker tested fine.   I am using my MacBook and the audio type under the setting is set to use computer audio. The usual mute/unmute button disappeared and was replaced with "Join Audio" on the bottom of my screen.  Upon click, it says "The meeting does not support dial in or Call Me to join. You cannot connect to the audio."    I have never had this issue before until I changed my passcode for the meeting.  Also in my setting I wasn't able to change the passcode anymore because it's "Locked by admin".  I thought I am the admin of my own account. I went through all my settings and read many articles from the SUPPORT resources and couldn't figure out how to resolve.  I submitted a ticket to the Zoom support but they closed my request without looking into my case.  Any help is greatly appreciated!

I've got three Zoom rooms, all with the same hardware configurations that have been running smoothly for several months.Recently, they will intermittently report they fail the audio echo test.Client reports echo happens on participants end, attendees do not hear any echo.I've restarted all hardware, and can get the echo test to pass by bringing the volume down to unreasonably low levels.I thought I had balanced the levels correctly, but came in today to see two rooms failing the echo test over the weekend.Are there further troubleshooting steps? Has there been a recent change in audio sensitivity?

zoom on the web works fine. can login with no problem cannot use the zoom desktop app. getting error 124. how can I resolve this? Everything I read seems to be something with the token. Can this be fixed with a powershell script? If so, please provide script. Please help. urgent. TIA

Hello, I am looking for a way that Zoom would pick up the dialogue I am having with a client on the phone. Is there an easy way to set that up in the Zoom settings. Basically, I need the phone call to be the mic input on zoom so people on the zoom call can hear both sides of the call in high quality. Thanks!

I attended a bootcamp class via Zoom back in 2021, and the host shared Zoom cloud recordings that I’ve been using almost daily ever since. These 17 videos have been genuinely life-changing for me. They’ve become a core part of my routine, both mentally and physically.Unfortunately, the links now say “This video no longer exists.” I wasn’t the host, but I do still have all 17 links and passwords saved.Is there any way to recover or trace these recordings, or at least check if they were permanently deleted? I’d be incredibly grateful for any guidance you can offer.