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Question

Audio gets cut off whenever there are notifications from other apps/websites

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I didn't use to have this issue before, but now whenever there are notifications from other apps/websites (e.g. whatsapp message notifications on whatsapp web) or even error sounds from Windows applications, my zoom audio gets cut off for about 3 seconds.

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N

ndan

Newcomer

My solution thus far has been to close slack durning Zoom calls. This is not ideal!

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P

PlanAlliesDan

Newcomer

Was having the same issue w/ Slack, mail. calendar. W/ Slack, go into Slack settings, notifications. You can assign notification sounds to your laptop/desktop speaker. W/ this setting. you do hear slack notifications during zoom calls, but they do not imact your bluetooth speaker used for Zoom. i turn off calendar and mail

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T

ttakaro

Newcomer

It appears that no one from zoom reads this or maybe they don't care. The fix is not here after 6 MONTHS OF COMPLAINTS!

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J

Jennife

Employee

Hi, could you pls check whether the audio devices selected in the Zoom meeting are the same as the system default devices? if yes, pls try to use another device (non-system default) in the Zoom meeting and try again, so that we can determine whether this issue is related to the system default devices-shared scenario.

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V

Vladimir_Stefan

Newcomer

How do you imagine this dear ZOOM employee? How can I select another audio device in zoom and a different audio device in system defaults? I would not hear anything in this case.

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J

Jennife

Employee

Also, are you all using a Bluetooth headset?

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V

Vladimir_Stefan

Newcomer

YES

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S

samalter

Newcomer

In my case it's my Android phone so there is no concept of audio devices other than system. Yes, using a bluetooth headset. I'll let others chime in on their experiences.

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J

Jennife

Employee

thanks for replying.

the Bluetooth speaker will be taken away by the system when income a voice notification from another app, this is by design. the system has the highest priority.

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K

Kahncious

Newcomer

Hi Jennifer,

I am having the same issue with Zoom audio cutting out when a notification comes in. I am using Samsung bluetooth earbuds. I never had this problem until recently, so I am very confused by your system audio response. Can you send a link to more thorough explanation and fix. This is a major issue and will be driving me to Google Meet and Microsoft Teams whenever I can control the platform in order to avoid this until I can get it fixed.

Thanks,

Mike

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Y

YaduVarma

Newcomer

Dear All,

The issue is only with Zoom while attending on the android platform. I had the issue and finally, I have managed to fix it.

Please go to setting in phone > mostly in sounds & vibration or sounds & notification section you should find > Do not disturb (DND) option > In which you will have "allow to interept" option. This by default would be "turned on".

To fix our issue please turn off this option and try.

Now whatsapp or other notification should not interept your zoom call audio.

Please check and confirm.

Regards,

Yadu

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V

Vladimir_Stefan

Newcomer

For me this issue popped up a few days ago.
ZOOM why don't you just roll back whatever changes you did? Is it the right approach to ask customers to find workarounds instead of fixing the issue on your end?

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A

AppliedSusan

Newcomer

This issue started popping up for me as well. It went away for like 6 months but now it is back. I didn't have this issue earlier this week (I use Zoom everyday since 2019). This happened when I was using a laptop. I do have the Zoom desktop client installed as well (installed for over 3yrs now). My audio also cuts out for a solid 3 seconds when I start/stop screen share in addition to when I get notifications from other non-Zoom applications as others have mentioned above.

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A

adavis

Newcomer

Same issue but on Mac OS. OS level notification cut out my audio input or voip me. Muting Slack notifications during a call does help but those are not the only notifications causing issues to Zoom audio.

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Q

qmailmadrid

Newcomer

I find the solution!

I use zoom 5.13.11 right now.

In zoom audio setting,

In speaker area, tick "use separate audio device to play ringtone simultaneosly"

Then, pick defferent device between main speaker and ringtone speaker. In my case, i choose my galaxy bud as speaker, and my laptop speaker as ringtone speaker.

Solved for me. Thanks

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Z

Zomg

Partner

Giving this a shot now.

Windows 11 and using a Sennheiser Headset connected via USB
I've used the same headset for 5 years. This issue had occurred a couple times before and pointed strongly to Zoom Update issues.
Option to select speaker or microphone while in a Zoom Meeting has always been my Sennheiser
Issue occurs with any notification (Outlook, Dell Updates) and causes my headset to beep twice while also cutting out audio both directions.

I can see this being a possible fix but its something Zoom Support and the Devs should be on the same page about.

I was tech support for 15 years, reading the other comments here show that its not our PCs, Headsets, Notification Settings (I keep mine default), but all occurs while we are using the same app.. ZOOM

The issue has been reported on at least the following (to prove my point)

Windows, Mac, Android
Bluetooth, USB
Bose Headphones, Airpods, Sennheiser Headset

You shouldnt need to select your speaker/microphone be the same as system default.. the whole purpose of allowing us to select is so that we can adjust what we are using mid-meeting if we need to. I work in AV now and demo Neat, Poly, Logitech, Cisco, Jabra and many other products to clients that require switching mid-meeting.

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Z

Zomg

Partner

On Version 5.14.8

- "use separate audio device to play ringtone simultaneosly" - Did Not Resolve Issue

- New Version available - 5.14.11 - updating now but i doubt this BS will stop...

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Z

Zsófia_Török

Newcomer

i'm on 5.15.7 and the issue is still present, appeared cca 2 months ago, Sony headset, BT, Win10, the only workaround i found is to mute other systems sounds such as Slack. plus the cut on zoom voice is not 3 seconds but a good 10... long enough to lose out on the speaker each time. freaks me out

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