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Newcomer
Sep 27, 2021 2:08 AM UTC
Question

Audio gets cut off whenever there are notifications from other apps/websites

I didn't use to have this issue before, but now whenever there are notifications from other apps/websites (e.g. whatsapp message notifications on whatsapp web) or even error sounds from Windows applications, my zoom audio gets cut off for about 3 seconds.

    42 replies

    Employee
    Sep 27, 2021 8:18 AM UTC

    Hello , please go to your settings--> sound--->Sound control panel and reduce the volume of other sounds by 80% or mute it.  By doing this setting, you will not be disturbed by other notification sounds when you are having a meeting. Hope this will help you.

     

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    Newcomer
    Nov 2, 2021 1:22 AM UTC

    I am also having this issue but the fix did not work. 

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    Newcomer
    Nov 16, 2021 5:35 AM UTC

    I too am having this issue & had these settings already in place.  A fix would be good.

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    Newcomer
    Feb 2, 2022 5:01 AM UTC

    Also have the same issue, and those settings above are the defaults, so don't think that is the solution, as this started to happen recently. 

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    Newcomer
    Feb 16, 2022 3:51 AM UTC

    Me too! 

    the given fix does not address the issue. The problem is not that the incoming alert it too loud. The problem is that the incoming alert mutes Zoom for multiple seconds. This is a HUGE problem as I get multiple slack and calendar alerts in any given hour and constantly pausing all notifications is not something I can do. 

    Zoom, please help!!

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    Newcomer
    May 5, 2022 1:59 PM UTC

    Update: after a few days and multiple restarts and software updates, the issue stopped. I can't tell you which update or how many restarts it took but it was a very long and frustrating week or so of living with this issue. I hope to not ever see it again. 

    Additional detail: I was and still am using Beats for apple blue tooth headphones on a PC. When using the computer mic and speaker (low quality), muting on incoming notification was not an issues. 

     

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    Newcomer
    Dec 21, 2023 4:12 PM UTC

    I am also having this issue today 12/21/2023 and I am ALSO using Apple Beats connected by Bluetooth to my PC! Issue has never happened until a few days ago...

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    Newcomer
    Mar 3, 2022 5:07 PM UTC

    This is a new issue for me and did not happen with older versions of zoom. Changing notification  sounds does not help because the audio out of zoom is completely  muted, not of lower volume. I specifically  notice notifications  from outlook and teams causing this.

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    Newcomer
    Mar 9, 2022 3:49 PM UTC

    I'm having the same issue, when I use my Bose headset, interruptions from Outlook, Calendar, Teams, and web Whatsapp.

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    Newcomer
    Mar 9, 2022 8:29 PM UTC

    This is really irritating to the point I'm no longer going to be using Zoom and switch to Teams. Zoom, you need to fix this immediately its unacceptable

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    Newcomer
    Mar 23, 2022 1:17 PM UTC

    Same issue here, I need to restart my computer to have this situation solve is a total headache.

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    Newcomer
    Apr 4, 2022 3:01 PM UTC

    Same issue. No audio in either direction when phone decides to send notifications. Often told that I cut out for 3 seconds.

    FIX IT!!!

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    Newcomer
    Apr 6, 2022 1:27 PM UTC

    Same issue here - sound cuts off completely for several seconds whenever I get a notification (windows notification, slack, calendar, etc.)

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    Newcomer
    May 22, 2023 3:09 PM UTC

    Was having the same issue w/ Slack, mail. calendar.  W/ Slack, go into Slack settings, notifications. You can assign notification sounds to your laptop/desktop speaker.  W/ this setting. you do hear slack notifications during zoom calls, but they do not imact your bluetooth speaker used for Zoom.  i turn off calendar and mail.

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