Customer Success Hub

In today’s fast-paced hybrid workplace, videos have become one of the most powerful ways to share knowledge, onboard new team members, and connect across distances. But with hundreds of recordings, training clips, and shared sessions piling up, finding the right video at the right time can feel overwhelming.   Introducing Zoom Video Management, This is a centralized platform designed for creating, organizing, and managing video content within an organization. It allows users to efficiently search and view videos, playlists, and channels, as well as track video analytics. The platform supports features such as channel creation, video uploads, and collaboration management. To use Zoom Video Management, users need a Pro, Business, Enterprise, or Legacy Education account, along with the Zoom Video Management add-on. This platform is accessible via the Zoom desktop app or the web portal.   Zoom Video Management     Think of it as your team’s video library—always a

In a highly distributed and security-conscious environment, what are the most advanced strategies and configurations for ensuring end-to-end encryption, access control, and data integrity within Zoom meetings and webinars, especially when dealing with diverse compliance requirements across regions and industries? How can organizations leverage Zoom's advanced security features to maintain confidentiality and compliance, and what are the best practices for seamless integration with existing IT infrastructure?

Good afternoonAt first, I would like to mention that my performance in the English language is far from being the best.I would like to know if anyone else is getting an error message like mine.I get a message that the file igdb9dxva64.dll is not designed to run on Windows. Tell me the error status is 0xc0000005.Can anyone inform me of the possible causes of this error? 

I was removed from an account but need to access my recordings so I can download them. The admin readded me but when I try to login, it keeps taking me to my downgraded account. How can I access the old account so I can get my recordings? 

With the daily activities we have, Regular Zoom meetings, sending lots of emails and use of multiple tools to coordinate. We cannot avoid to get the important action items to get lost and deadlines are missed.   Our challenges are tasks are scattered across chat, email, docs and spreadsheets, people leave meetings without clarity on the next steps. Manual taking notes consumes time and reminders causing duplication and confusion.   Zoom Task bridges the gap between conversation and action - turning ideas into outcomes without switching platforms. Zoom Task is a built in task management solution embedded directly within Zoom Meetings Zoom Team Chat Zoom Docs Zoom Mail and Calendar   With the Zoom task and Ai companion power 📌 Centralized Task Management
 Create and manage tasks directly within Zoom—no need to switch to external apps like Asana, Trello, or ClickUp.    🧠 AI-Powered Task Generation
 Zoom’s AI Companion suggests action items based on meetin

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaboration needs.Could you please provide information regarding any special plans or considerations available for non-profits?Thank you for your assistance. 

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.     Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!   Thank you 

We are hosting a retreat for up to 20 participants and I need to be certain we have enough bandwidth. The venue we're considering offers 17.80 mbps download and 17.89 upload. Will that be sufficient?

Anyone figure out how to get an account rep that handles your account without waiting weeks for followup?  I thought the previous phone company we had was bad, but Zoom seems to be worse.  It was great during the sales cycle, and then just utter crap once the order was signed.

Hi,Can anyone tell us if the ZOOM administration supports e-mail addresses with sub-addresses?Examplepepe.paco@mihouse.localpepe.paco+001@mihouse.localTHX  

Hello I am just curious how a company gets listed on this directoryexplore.zoom.us/en/customer_stories/good-american Does zoom reach out to the brands or can we apply to be featured on these pages?

Per the 11/15/2024 article: Scheduling and customizing a meeting with registration I have looked everywhere in the User, User > Groups, and the Account settings and can not find anything to let me turn the meeting registrations option on.Plz Halp!

Hello       I have been trying to find information regarding zoom updates, and how they are implemented. The company I work for is not a "Zoom Shop", but multiple users have zoom workplace installed  in order to meet with external vendors. Users do not log into workplace but utilize the "Join Now" feature.  Trying to decide if this launcher can be exploited if no one logs in, or if we should just aim to use meeting functionality in a web browser. Any insight would be appreciated.

Joining the Zoom Community provides access to a network of users and experts for sharing tips, troubleshooting, and learning about new features, enhancing your overall Zoom experience.

 Good Day Everyone! I'm an Employee in a University. Our University purchase Zoom Pro Accounts for Office use. Last September 6, 2022, the Zoom Subscription of our University expired, and the Management of our University plans to renew the subscription on November 2022. My concern is that I have 2 Important Recordings that I forgot to Download before our subscription expires, and now I can not access the cloud storage. I am afraid that the recordings in the cloud will be deleted befor the renewal of our Subscriptions. Is it possible if I personally upgrade our Office Account to Pro for 1 month so that I can download the recordings? I hope you can help me. Thank you!

My organization recently became an authorized partner with Zoom, and I was informed by our distributor that I’d receive an agreement document I would sign and return on behalf of my organization. However, I didn’t receive an email informing me of the approval of the partner request nor an attached agreement document. Kindly advise on steps to resolve this issue.

How do I make a support ticket? I have pro and it says thats part of my account but i don't see any email for support 

As the Co-Founder and creator of PitchHub's Teleprompter, I'm excited to share with you a conversation with Zoom's very own Patrick Kelley (Tattooed Nerd), the guru of all podcasts, on the benefits of having a script in front of you to engage your audience when you are in a Zoom Meeting.Learn more with this videohttps://www.youtube.com/watch?v=ECIL9qJLuGU Our App on the Marketplace: 👇https://marketplace.zoom.us/apps/-hDURuZfQ-WrvGWzwWmTgQ

Apologies if this has been asked a lot - I didn't know what to search for.  Our Licences are:  Zoom One Business and Zoom Events.  We're trying to get started on Zoom Webinars and want users to register but don't want them to have to enter One Time Passwords (OTP).  Recently I attended a Webinar that looked like what we wanted. The people who arranged it sent an invite message to me. I forwarded it to some of my colleagues. We all registered. When the meeting started it said "If you are the meeting host, sign in to start the meeting XXX XXXX XXXX" and "I'm not the meeting host: Join Meeting as an Attendee".  When I signed in, it asked for a code that was already on the invite. I suspect that everyone might have gotten the same code (not sure?).  It was a normal event - where I was just a listener and the other organization had three speakers.  Can someone please tell me which license they were probably using (I'm guessing

Zoom Team Chat allows free and paid users to streamline communications between team members and external Zoom users. With Zoom Team Chat, you can: Send messages quickly to contacts, groups, or entire channels. Quickly find contacts, messages, and files, keeping knowledge and information at your fingertips. Organize what’s most important by using starred chats, folders, and customized notifications to help you filter out the noise. Send text, audio, and video messages, as well as share files, emojis, screenshots, and more. Despite possessing these capabilities, some Zoom customers remain unaware of this product or continue to pay for services elsewhere. Therefore, I was delighted when a customer reached out to inquire about Zoom Team Chat.   Upon demonstrating the functionality and features of Team Chat to the account's IT coordinator, he expressed satisfaction and immediately inquired about transitioning from Slack (50 users) to Team Chat but with a bit of hesitation because thi

Zoom information informed iOS users that 5.17.11 what was to be available on March 8, 2024 I have not been able update because it is not available on the Apple Apps Store what gives by the way it is not the first time that has been a greater 24 hour delay what gives 

I AM NEW TO ZOOM. HOW DO I GET STARTED TEACHING ENGLISH 

Who is this for?  L&D professionals in corporate learning, instructors in education (K-12, higher ed)What is it? Zoom built the Badges app to meet the needs of instructors in educational institutions and corporations seeking to improve learner engagement.How does it work? In this story, a fictional university professor introduces Badges app for Meetings to her class. With this app, learners can earn badges for participation during class. See how she uses the Badges app for Meetings to increase learner engagement. Learn more here.

Hi all, \has anyone encountered no video on zoom lately? I am pretty tech savvy and I cant figure out why there is no host video on my zoom when I am the host. I teach online and it annoying the student s cant see you.my Czur document share I working fine, and I checked my Mac camera and its working fine too.any help will be appreciated.  

HI there, I am unalble to access any courses on the Zoom Learning Center.  I keep getting a toast message saying server error. I have tried both chrome and edge. Yesterday I was able to complete my courses without any issues. Today it will not load any of the content for these courses and returns "server error"  https://learning.zoom.us/learn/course/internal/view/elearning/15/JoiningandNavigatingaZoomMeetinghttps://learning.zoom.us/learn/course/internal/view/elearning/143/Sharing&AnnotationPlease help!