Customer Success Hub

  Hey there! 👋 Today I'm excited to share how Zoom's latest innovation is revolutionizing the way we work. If you're struggling with digital overwhelm and scattered workflows, you'll want to read on.   Let's face it - with the explosion of AI tools, our workdays have become more fragmented than ever. But here's where Zoom's Custom AI Companion really shines: it's an AI assistant that actually understands your organization's unique language and needs.   Top Features That Will Make Your Work Life Easier Cross-platform note-taking that works everywhere - yes, even in Teams and Google Meet! Smart integration with tools you already use (looking at you, Jira users 🙂) Custom terminology and acronym recognition Personalized coaching with custom avatars that speak your team's language   What I love most about this tool is how it tackles everyday workplace headaches: Instantly find company policies and information when you need it Gen

Tired of juggling multiple channels and missing crucial project updates? Zoom Team Chat offers a powerful solution: Shared Spaces! Think of them as private, containerized hubs designed to bring the right people and the right channels together for a common purpose.   What are Shared Spaces? 🤔 🤔 A Shared Space is a private area within your Zoom Team Chat that groups specific users and related channels. Only members added to the Shared Space can access the channels within it – they're even hidden from general search!   Why Use Shared Spaces? 💡 Sensitive Projects & Major Announcements: Keep confidential information secure and focused. Perfect for mergers & acquisitions, earnings reports, or funding rounds. Dedicated Departments & Teams: Silo communications for specific groups, preventing unnecessary noise and ensuring relevant discussions. Large, Long-Term Projects: Organize growing channels and membership. Leverage the powerful feature to aut

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams. “All Screens Mode” allows the host to request that all participants share their screens, providing the host with a scrollable, side-by-side view of the participants and their shared desktops. This feature is specifically designed to offer a more streamlined and straightforward proctoring experience, enabling the host to monitor both participant videos and their desktop activities simultaneously. When activated during a meeting, the host can also choose to allow participants to view all shared desktops. As participants begin sharing their screens, their videos and shared desktops will appear side-by-side, while non-sharing participants’ video tiles will be displayed at the top of the window. The layout ensures that hosts can keep track of multiple partici

Hello,  Does Zoom have a Customer Advisory Board? Or forum in which users can obtain Zoom updates and share feedback?  Thanks, Jackie 

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.   At Zoom, security isn’t just a feature — it’s foundational to everything we build. We’re excited to share the remarkable progress we’ve made through our bug bounty initiatives in partnership with HackerOne. This year represented our strongest commitment yet to crowdsourced security, engaging with nearly 1000 talented researchers worldwide to make our products more secure for millions of people.     Our multi-layered security approach   This year, we continued our strategic approach of running multiple complementary programs: Public “VDP” Bug Bounty Program: our front door for the global security researcher community Private Program: working closely with select researchers on sensitive features Zoom VIP: collaborating with elite researchers on our most critical systems Specialized challenges: targeted security i

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.   Here’s what’s coming up:   📅 May 7: Zoom Workplace (Meetings + Productivity) Open OfficeReady to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!   📅 May 8: What’s New at Zoom? (April Releases)Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.   📅 May 14: Zoom Phone Open OfficeTake your Zoom Phone game to the next level! From smarter call handling to stre

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaboration needs.Could you please provide information regarding any special plans or considerations available for non-profits?Thank you for your assistance. 

  Zoom Workplace for Frontline is a mobile-first solution tailored for industries like retail, healthcare, and manufacturing, where frontline workers need efficient on-shift communication and task management tools. Key features include auto-generated shift-based chat groups, real-time activity feeds, shift swapping, and task tracking—all accessible via the mobile app. The integration of AI Companion provides automated shift summaries and smart search capabilities, streamlining daily operations.   A standout feature is the push-to-talk (PTT) functionality, which enables instant voice communication at the press of a button. This feature, reminiscent of traditional walkie-talkies, allows employees to connect seamlessly without the need for additional hardware. It's especially beneficial in environments where quick, hands-free communication is essential.   For managing tasks and tracking progress, Zoom Workplace for Frontline offers robust tools. Another feature is the

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.     Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!   Thank you 

El Panel de Control para Administradores y Propietarios lleva años disponible para cuentas con licencias Business o superior.   Hoy les traigo una vista rápida de su nuevo diseño y la información que podemos extraer gracias a esta herramienta. Con la nueva página de inicio del Panel de Control tendremos acceso a novedades de Zoom así como un vistazo rápido al uso que le están dando los usuarios de nuestra cuenta a sus licencias y herramientas. Y por supuesto, todo esto conservando las funciones presentes en la versión anterior del Panel de Control (monitorización en vivo del sistema/producto, acceso a datos históricos, etc).   Echémosle un vistazo al siguiente video demostrativo creado con Zoom Clips:         IMPORTANTE: es posible que la nueva versión del Panel de Control aún no esté disponible en su región pero llegará muy pronto. Espero que este post les haya resultado útil. No duden en dejar comentarios sobre funciones y herramientas que quieren que

We are hosting a retreat for up to 20 participants and I need to be certain we have enough bandwidth. The venue we're considering offers 17.80 mbps download and 17.89 upload. Will that be sufficient?

Did you know that aside from the regular schedule booking on Zoom Scheduler, it also has a poll feature where you can gather availability information from participants for a new meeting? Yes, you read it right! Zoom Scheduler has the Availability Poll feature which is designed to simplify the process of finding a suitable meeting time that works for everyone on your invite list.Zoom Scheduler’s Availability Poll can help you eliminate the back-and-forth emails typically involved in scheduling meetings as it can find your meeting participant’s available time, and provide you a visual representation of their preferred date and time, making it easier for you as the host, to find a common ground for your meetings and also gives people on your invite list a voice in scheduling. So how does this work? 1. Create an Availability Poll: On the Zoom Scheduler, click on “Create Schedules”, and choose "Availability Poll".   2. Set Meeting Details: Fill in details like meeting topic,

Hello!  I was promised a BAA sent over as soon as I paid for the phone service. I paid for the phone service and my sales rep ghosted me - no emails or anything from the MOMENT I purchased the plan.  I have sent him 7 emails over the last week.  I am disappointed and frustrated - I would never have selected this service if I had known he would disappear as soon as I paid. Can someone please help me? He said that I didn't have to make any additional purchases, and that he would send me a BAA over right away as soon as I put my credit card in. 

I am on a plane and get annoying messages from Zoom that there is no internet connection.  How do I turn this off?

Want to learn What's New at Zoom across January & February? We've got you covered! Join us March 6 at 8am PST for a stacked agenda ✨ We will cover the full Zoom platform, enabling you to extract the more than you knew was possible from your everyday time spent in the Zoom App!Please share with your network/anyone else you think would get value from this amazing upcoming event 🚀 Register Now: https://ev.zoom.us/webinars-events/whats-new-at-zoom-4/

Виникла проблема, після завершення конференції на моєму диску С куди зберігались відео не вистачило памяті для перетворення в відео, я перекинув папку в диск D де вистачає пам'яті, коли пробую перетворити файл немає ніякого прогресу, стоїть на 0%, це не я починав конференцію і тому не можу витягнути відео з самого zoom, а відео мені обов'ясково потрібне, підкажіть що мені робити 

With Zoom-Salesforce Integration app installed, after running a Webinar, no Zoom Attendee or Zoom Link records were created. This webinar had more than 400 registrations.The attendee report in zoom has nearly 500 rows. But zero attendee records, zero link records in Salesforce. Why did this happen, and how can i make sure it doesn't happen again for my dozen or so upcoming webinars?

This month marks the one year anniversary for Zoom Workplace! In celebration, we want to hear from you on your favorite features and why you love Zoom. Thank you in advance for giving us your feedback and being a customer.https://survey2.us.quantilope.com/py23Ty2WPujweQ9e8/cEWfJhJ6AYgeGCzeF 

Immediately after I did the latest Zoom update, my zoom meeting window showed a blurred background and my features appeared a bit fuzzy. I have tried all the suggested settings to remove the blurred background and restore my natural window view, but nothing works. What has happened? And how can I restore my default zoom window view?

Ever left a meeting wondering, "Wait, what was I supposed to do next? 🤔 🤔" or wished there was an easier way to turn brainstorms into actionable tasks? 💡 You're not alone! Zoom’s AI Companion 🤖 is built exactly for moments like these—tailored specifically to your job, delivering clear, immediate benefits you’ll actually care about. Let’s skip the tech jargon and jump straight into how AI can simplify your workday, starting now. 🕒✨ 🎯 Sales Teams: Close Deals Faster (Without the Extra Work) Imagine finishing a sales call and having next steps immediately drafted. AI Companion captures meeting highlights and generates quick, clear emails ready for you to send. Meet. Summarize. Follow-up. Instantly—Zoom AI Companion in action for your sales workflow. 📈 Marketing Teams: Turn Ideas into Content Instantly Brainstorm session ending? Your next campaign draft is already halfway done. AI Companion summarizes meeting points, organizes

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. Here's what's in store:  📅 April 2: Zoom Workplace Open Office Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment! 📅 April 3: What’s New at Zoom? Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.   📅 April 9: Zoom Phone Open Office  Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next leve

In today’s digital world, virtual meetings have become a fundamental part of business operations, education, and even personal communication. With Zoom leading the way as the best and preferred platform for communication, enabling seamless collaboration across the globe, ensuring meeting security isn’t just an option—it’s a necessity. But are we truly leveraging Zoom’s security features to their full potential?Zoom offers several built-in security features to help users protect their meetings. The key is knowing how to configure and use these tools effectively. In this article, we’ll introduce the essential steps to ensure your Zoom meetings remain safe and secure.1. Setting Up Secure Zoom Meetings Enable Passcodes and Waiting Rooms Set a meeting passcode to prevent unauthorized access. Use the Waiting Room feature to manually approve attendees before they join. Avoid sharing meeting links publicly—send them only to trusted participants. Use Unique Meeting IDs  Generate a new r

Artificial intelligence has entered the mainstream and helped us achieve new heights in efficiency through technology. This makes the advantages of AI seem practically limitless, giving our imaginations plenty of runway to reimagine what’s possible.  While it’s fun to dream up the next great idea, implementing a new AI solution requires a strong commitment to safety and securing the data that drives it. We’re kicking off a new series on the Zoom blog, where we’ll discuss how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.     What is generative AI and how does it work?   AI can serve many different purposes, and generative AI gives you tools to generate new content including images, words, sounds, videos, and data through multiple inputs and outputs to AI models. Sometimes referred to as GenAI, generative AI goes beyond what’s humanly possible and uses various AI and machine l

Hi reader of this post.I am detecting an issue when i sign in the learning environment.i had 2 accounts for testing and both of them are giving me a:  Error 500 | https://learning.zoom.us/lms error.  so i can not enter the learning environment of Zoom to proceed with training. if there is someone to give me the solution, i wil be greatfull. Thnx   

I have an application that's moving into production soon, which is integrated with Zoom and Salesforce.Once the app is in production,  I'll need a Zoom sandbox environment to make ongoing improvements without risking downtime of my production application. How do I get a Zoom sandbox environment? I've submitted 3 tickets to various support channels, all of which were summarily closed. I'm completely befuddled that this isn't obvious.Literally every other major system I've ever used offered some way to test their applications before shipping releases.