Customer Success Hub

Hi there, We hope this update finds you well! Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions! August 7 - How Zoom Lowers TCO vs Microsoft & Google – Executive Webinar - This session will show you how Zoom can help simplify your tech stack, drive significant cost savings, and deliver enterprise-wide value. August 13 - Zoom Phone Open Office - Get up to speed on Zoom Phone and ask the experts all of your questions! August 14 - What's New at Zoom - Discover everything new Zoom released in July, a must-see! August 19 - Zoom AI Companion Deep Dive: What Every User Needs to Know - Learn how to get more done with AI Companion, including real world examples, use cases, and demos. August 20 - Zoom AI Companion Open Office - Dive into AI Companion and get all your questions answered! Augus

Zoom Auto Dialer Takes Sales Outreach to the Next Level     The Challenge: Sales and revenue teams have long struggled with manual dialing tasks and juggling multiple tools, including CRM systems, email, voicemail, and calendars. Each switch slows momentum and eats into precious selling time.   The Solution: Zoom Auto Dialer   Zoom introduced the AI‑first Auto Dialer, a powerful add-on to Zoom Phone deeply integrated into the Zoom Revenue Accelerator (ZRA)  Here’s what makes it stand out: Power dialing & smart cascading: Move through call lists faster by skipping disconnected lines and repeating numbers intelligently. Voicemail drop: Instantly leave pre-recorded messages when a call goes to voicemail, no dialing required. Local presence dialing: Match caller IDs to prospects’ local area codes to increase pickup rates. Full CRM sync & call automation: Pull contact lists directly from Salesforce, Outreach, Salesloft, or your CRM without switching betwee

Como lo oyen, ahora existe la posibilidad de unir dos o más Clips de Zoom en uno solo haciendo un par de clicks. Está función puede ser muy interesante para añadir introducciones y outros estándar permitiéndonos ahorrar tiempo y así concentrarnos en el contenido principal del Clip. Les explico más en este Clip demostrativo:       Si aún no están utilizando Zoom Clips, les dejo unos casos de uso comunes pque quizás les resulte útil: Colaboración en proyectos Reuniones diarias (Daily standups) - Proporcionar actualizaciones claras sobre proyectos y evitar idas y vueltas innecesarias Capacitaciones - Entregar formaciones simples y digeribles de una manera fácil de consumir Comunicación asincrónica - Comunicarse claramente entre grupos de trabajo en diferentes zonas horarias Colaboración global - Trabajar en tu propio tiempo y dar actualizaciones de proyectos Comunicación con clientes Demostraciones de productos - Mostrar fácilmente nuevos productos y características p

In a highly distributed and security-conscious environment, what are the most advanced strategies and configurations for ensuring end-to-end encryption, access control, and data integrity within Zoom meetings and webinars, especially when dealing with diverse compliance requirements across regions and industries? How can organizations leverage Zoom's advanced security features to maintain confidentiality and compliance, and what are the best practices for seamless integration with existing IT infrastructure?

Good afternoonAt first, I would like to mention that my performance in the English language is far from being the best.I would like to know if anyone else is getting an error message like mine.I get a message that the file igdb9dxva64.dll is not designed to run on Windows. Tell me the error status is 0xc0000005.Can anyone inform me of the possible causes of this error? 

Last year alone, marketers and event organizers hosted over 6 million virtual events on Zoom, reaching 268 million attendees. But in today’s experience-centric economy, it’s no longer just about getting people to join—it’s about delivering meaningful, high-quality experiences at scale.   At the Zoom Events Summit, we showcased how Zoom Events, our all-in-one virtual event platform, is helping marketers reimagine what’s possible through the power of AI, automation, and production innovation.   Why virtual events still matter   Virtual and hybrid events have become a cornerstone of modern marketing strategies—supporting brand building, lead generation, and community engagement. The numbers speak for themselves:   6 million+ events hosted on Zoom within the last year 268 million attendees 30 billion minutes of content consumed   But with growing expectations, how do marketers create exceptional, community-driven event experiences without burning out?   From

  You know how Zoom is always coming up with new ways to help us connect and collaborate? Well, get ready for something really cool: Zoom Clips Custom Avatars! I am so excited to share this feature because it adds a personal and dynamic touch to how we share updates, record messages, or just express ourselves when you need to connect but everyone's not available for a live meeting. So whether you're juggling a busy team, leading remote projects, or reaching out to a wider audience, these new customer avatars let you connect on your own terms, with your own unique flair. Curious how it looks? Here's a link to a clip where I used Zoom Clips' Custom Avatar.So, What Exactly Are Zoom Clips Custom Avatars?You might already know about Zoom Clips, which lets you record and share short video messages. Now, with the new Custom Avatars, you can record those clips using a personalized 3D avatar. It's an awesome way to inject personality and creativity into every message without ever nee

I'm excited to share a game-changing feature from Zoom that’s designed to streamline your workflow and help you stay on top of your to-do list: Zoom TasksSo what is Zoom Tasks?   Zoom Tasks is a new feature in Zoom Workplace that leverages on AI Companion to help you quickly create, track, and manage your to-do list within the Zoom platform. It brings all your tasks together in one place, so you can organize things from meetings, chats, calls, and more, helping you stay productive and work better with your team. It can automatically capture action items discussed during meetings, identify tasks from phone conversations, extract tasks from chat messages, and add those tasks to your to-do list, to keep you on top of everything you need to do. With Zoom Tasks, you can also assign tasks to team members, share them, and keep track of progress without any hassle.What are its features? Assign tasks seamlessly: With Zoom Tasks, you can assign tasks to team members and monitor pr

Say goodbye to generic meeting notes. With the latest enhancement to our AI Companion, you can now turn your meetings into tailored, actionable summaries—thanks to 11 purpose-built templates designed to match your specific meeting goals. Whether you're conducting a team sync, preparing for a client review, diving into a problem analysis or conducting an online class to students, there's a template ready to fit the structure and tone you need. Ten templates are available right now with AI Companion, and for those using our Custom AI Companion add-on, you'll gain access to a special Problem, Root Cause & Solution (PRS) template—ideal for issue resolution workflows. Pick a Template, Boost Your Focus Customize your default summary template for all meetings, or switch it up depending on the conversation. Having a 1-on-1? There’s a format for that. Running a brainstorming session or retrospective? There’s a format for that too. Each template ensures your meeting output aligns with your i

昨日Zoom Experience Day Summerにご来場いただいた方々、また日頃からUser Communityを盛り上げていただいている皆様、いつもありがとうございます。 今回は日本のコミュニティグループのご紹介となります。 上部のUser Groups > Japan > Join User Groupよりご参加ください。 日本語でのご質問やご相談はこちらで実施いただくとスムーズに解決するかもしれません！ご参加のほどよろしくお願いいたします。Join User Group

ちょっとした依頼に、大きなプロジェクトの割り当て—気が付けば、完了すべきタスクの山に囲まれています。何を達成しなければならないのか、誰をフォローアップする必要があるのか、どの締め切りを守らなければいけないのかを把握するのは、新たな依頼が来るたびに負担に感じることもあります。 もう、タスク管理のために手間をかける必要はありません。Zoom Tasks は、Zoom Workplaceに組み込まれたAIファーストの新しいソリューションです。AI Companion*で、To-Doリストをよりスピーディーに処理できるようサポートします。 Zoom TasksはZoom Workplaceの一部であるため、ミーティング要約やチャットの会話からアクション項目を特定することができます。また、（ユーザーの確認と承認を得て）タスクの完了を代行することも可能です。さらに、チームはプロジェクトを把握して連携し、遂行を強化するために必要な情報を得ることもできます。 組み込み型タスク管理のためのAIエージェント タスク管理ソリューションは、付箋に殴り書きしたTo-Doリストの現代版であると言えるでしょう。タスクの締め切り、プロジェクトとの関連、関係者などを把握するのに役立ちます。 さらに、タスク管理ソフトウェアは個人のアクション項目を超えた働きをします。ファイル・進捗状況・障害などの可視化をチームに提供します。 ZoomとMorning Consult による調査によると、リーダーの3分の1（34%）が、プロジェクトやタスクの進捗状況を確認するために、チームとのやり取りで1時間以上を費やしていることが判明しました。この時間は1人のマネージャーあたり年間約16,000ドルの損失につながる可能性があります**。 タスク管理におけるAIの革新 AIエージェントを取り入れることで、タスク管理はまったく新しい意味を持つようになります。AI Companionがミーティングやチャットからタスクを抽出し、To-Doリストを自動で整理。さらには、次に何をすべきかを提案・実行支援まで行います。 日々の業務をよりスムーズにするための仕組み 一日中ミーティングが詰まっている時... AI Companionがミーティング中にアクション項目を把握・整理してくれるため、集中力を維持できます

Checkout our Whats New recap for June! This blog post was created fully by Zoom AI Companion within Zoom Events, a new AI feature! ✨ For a link to the full recording as well as more info on AI generated content with Zoom Events scroll to the end of this post ✨ Zoom's Latest Innovations: AI Companion Updates, Productivity Enhancements, and Contact Center Advancements   In our recent "What's New at Zoom" webinar, we shared exciting updates and feature releases that are transforming how organizations connect, collaborate, and deliver exceptional customer experiences. From significant AI Companion enhancements to new productivity tools and Contact Center capabilities, these innovations reflect our commitment to building an AI-first work platform designed for human connection. Let's explore the highlights from our June releases.   AI Companion: Smarter, More Multilingual, and More Customizable   Our AI Companion continues to evolve with capabilities

Real-world insights from a midsize U.S. staffing agency's recent onboarding session.   If you're curious about how organizations are leveraging Zoom Custom AI Companion to achieve significant productivity gains, you're not alone. Recently, a midsize U.S. staffing agency demonstrated clear and measurable ROI by incorporating AI into their daily workflow. Here's a practical breakdown of three key use cases—and actionable steps your team can replicate today. 1. Streamlined Meeting Summaries with Structured Templates 📝🔖📂 Real-Life Use Case: 📌🗒️️📋 Recruiter and sales teams built structured summary templates for: Candidate screening interviews Reference checks New-client intake meetings New-job intake sessions Why It Matters: ✅🗃️️🖥️️ By auto-populating essential details directly into their ATS/CRM, the agency eliminated repetitive manual data entry, standardized notes, and ensured accur

I was removed from an account but need to access my recordings so I can download them. The admin readded me but when I try to login, it keeps taking me to my downgraded account. How can I access the old account so I can get my recordings? 

Running a nonprofit isn’t easy. Between tight budgets, limited resources, and the constant pressure to maximize impact, nonprofit teams are often spread thin. That’s why many organizations have turned to artificial intelligence (AI) tools to automate repetitive tasks and free up time to focus on their mission. A recent study found that as many as 82% of nonprofits use AI to streamline operations and boost productivity.     Anytime there’s a major technological shift, it’s imperative to consider how it could affect your organization, for better or for worse. So, let’s explore how AI can be a safe, easy, and cost-effective way for nonprofit teams to reduce mundane administrative work and get back to helping communities and agencies in need.   Minimize administrative tasks that eat up your time Nonprofits are often operating with small teams and limited resources, which means every minute counts. But if you’re consumed with drafting meeting minutes and sending cal

Ready to do more with Zoom this July? Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.   Here’s what’s coming up:   📅 July 2: Zoom Workplace Open OfficeUnlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.   📅 July 9: Zoom Phone Open OfficeMaster seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.   📅 July 10: What’s New at Zoom?Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.   📅 July 16: Zoom AI Companion Open OfficeTap into the power of AI! Explore how Zoo

We finished a 4-hour meeting 20 hours ago and the processing hasn't finished yet. How can we fix this?

Hi,i have provided a valid VAT (from Germany) and zoom still charges me 19% VAT.I cannot find a Zoom support so I ask in this forum.How can I add "reverse charge" to my zoom account? Thank you in advance!Sebastian 

Customer expectations have never been higher, and businesses are feeling it. As consumers, we want a fast resolution to product or service issues when and where they arise. Anything less only leads to unnecessary frustration. Meeting these standards isn’t just vital; it’s what separates thriving brands from struggling ones. That’s where the power of AI comes in.   But while AI has incredible potential for customer experience (CX) transformation, simply implementing it isn’t enough. Many companies are falling short, frustrating customers and agents alike.     In this post, we bring you into the era of agentic AI. We explore the shift from reactive chatbots that follow scripts to intelligent AI agents that reason, adapt, and act to solve complex challenges autonomously. Plus, we’ll share how Zoom brings agentic AI to life through  the next evolution of  Zoom Virtual Agent — an always-on, and proactive self-service solution that doesn’t just respond, but acts

I am on a Lenova laptop using Windows 11. My video camera is working properly with the uptodate driver, but when I begin a meeting in Zoom my screen shows only black. I have tried using the Video controls, deleting the Zoom program and reinstalling, etc. My computer driver is up to date as is my version of Zoom. This problem used to occur infrequently but now it occurs in every meeting.  I have follwedd all the suggestions previously posted here and on the Lenovo support webpage. Your help would be greatly appreciated to solve this problem. Thanks. Topics:Videocameravideo 

※English follows Japanese Zoomのサービスステータスページが、これまでの「status.zoom.us」から「www.zoomstatus.com」へ移行されます。移行日時：2025年8月14日（木）午前1:00～2:00（UTC）（日本時間では同日午前10:00～11:00） 移行後もステータス情報を受け取るには、事前に「www.zoomstatus.com」をネットワークの許可リストに追加し、メールやSMS、Webhook、RSS／Atomフィードの設定を新しいURLへ更新してください。特に、スパムフィルターやファイアウォールでドメイン制限をしている場合はご注意ください。 詳細は下記サイトをご確認ください：https://support.zoom.com/hc/ja/article?id=zm_kb&sysparm_article=KB0080997 Zoom’s Service Status page is transitioning from status.zoom.us to www.zoomstatus.com.Transition date and time: August 14, 2025, from 1:00 to 2:00 AM UTC(It corresponds to August 14, 2025, 10:00–11:00 AM JST.) To ensure uninterrupted access and notifications, please add www.zoomstatus.com to your allow list and update your subscriptions—whether via email, SMS, Slack/Webhooks, or RSS/Atom feeds—to the new URLs. If you have firewalls or spam filters blocking the old domain, make the necessary adjustments beforehand. For more details, please visit:https://support.zoom.com/hc/ja/article?id=zm_kb&

With the daily activities we have, Regular Zoom meetings, sending lots of emails and use of multiple tools to coordinate. We cannot avoid to get the important action items to get lost and deadlines are missed.   Our challenges are tasks are scattered across chat, email, docs and spreadsheets, people leave meetings without clarity on the next steps. Manual taking notes consumes time and reminders causing duplication and confusion.   Zoom Task bridges the gap between conversation and action - turning ideas into outcomes without switching platforms. Zoom Task is a built in task management solution embedded directly within Zoom Meetings Zoom Team Chat Zoom Docs Zoom Mail and Calendar   With the Zoom task and Ai companion power 📌 Centralized Task Management
 Create and manage tasks directly within Zoom—no need to switch to external apps like Asana, Trello, or ClickUp.    🧠 AI-Powered Task Generation
 Zoom’s AI Companion suggests action items based on meetin

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.     You may have heard the phrase “prompt engineering,” which in the last two years, has become the subject of Ivy League college courses, online webinars, and an actual job title. It’s a new field of study, but you don’t have to go back to school to become an expert in creating successful prompts. You can write prompts like you’re chatting with a colleague.   Taking time with a better prompt can return better results   Whenever there’s a new technology, there can be a learning curve regarding how we should interact with it. In previous decades, you’d have to learn complex programming languages or workflows, but with generative AI, you should just talk to it in your own words. That doesn’t mean there aren’t ways to improve your AI results. If you’ve used Zoom AI Companion before, you may be familiar with some already, such as: Summari

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month. Here’s what’s happening: 📅 June 4: Zoom Workplace (Meetings + Productivity) Open OfficeWant to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace. 📅 June 5: What’s New at Zoom? Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day. 📅 June 11: Zoom Phone Open OfficeTake your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.   📅 June 12: Zoom Contact Center Insights – Jun

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW