Customer Success Hub

Hi - I have bought a new imac running MAC OS Big Sur 11.5.1 and I am trying to record a Powerpoint slide lecture on Zoom for a client but it keep skipping slides on the recording. I have tried it 3 times now - I have switched off everything else I have switched the computer off and on again I have uploaded the lates version of Zoom but it still skipping slides on the recording. I have cheques my wi-fi speed which is at 37mbps. It all used to work fine on my old imac which I still have but want it to work on my new one. I bought an updated version of Powerpoint Microsoft for Macs . This is the first time I have tried to record a Zoom lecture on it. Can you help? Many thanks Catherine Wallace

I work at school in Indonesia, we have 21 classes and about 10 other special class. Each classes has 28-30 students and 5-10 student for special class.What is the best plan for our school? Is there any plan that can hosting 21+10 classes/meeting with only one account/email?

My school uses Bluejeans for remote classrooms but as an Instructor I prefer Zoom.  Can I connect the students on Bluejeans to my Zoom Room or do I need to join their bluejeans meeting room?

I teach ESL via Zoom. My students can hear me and I them without a problem. However, when I play an instructional audio on my computer, only I can hear it. Is there a way to allow my students to hear an audio file playing on my laptop?

I have set a meeting for a school meet. I am not the host. The host will be the school principal and then another member of staff will take another part of the meeting. How do I allocate host status to them.  I wont be leaving the meeting. Thanks Using Free version 

I would like to know how I can have the names of the participants in a text at the end of my lesson.

At our university some of our students/teachers have this request: the possibility to show their camera/video to the teacher only, and not see (or be seen by ) the other students. The teacher can see everyone, each student can only see the teacher. Is there any way to make this possible. This has been put foreward as a solution that might help against all those black screens.  

How do you use foreign language characters on the whiteboard?  When I share with my pupils I need them to be able to see the proper spelling but can't type in Spanish or French. 

Hi there, we have to integrate zoom API or SDK into our custom LMS, it's in the initial stages, we require logging in to Zoom API programmatically. How can we achieve this behavior? Our LMS is VB.NET-based. Is there any possibility to integrate Zoom SDK into our LMS?

Hi all - In support of primary and secondary education (K-12) and due to the ongoing pandemic, Zoom just announced that they will continue to lift the 40-minute time limit on existing education accounts through June 30, 2022. You can always check the online learning blog for the latest information regarding this program. 

Bonjour Est-il possible de créer des équipes ou des classes dans zoom, du type que l'on peut créer sur Teams ? Is it possible de create a team or a group as we can do it on Teams ? Thanks !

I need to record a timed Zoom session in order to secure a virtual teaching position. One of the requirements of the session is to use the annotate function. I cannot figure out how to turn that on. I have read the directions on the Zoon sight as well as some Googled instructions. They were the same and they don't work-- they are wrong. For starters after logging in, the directions are to go to Account Management and then Account Settings but Account Settings isn't under Management. If I play around with it, I can find "Settings" without "management", but then it's impossible to find the 3rd direction which is to Click the Meeting Tab. These directions just don't go anywhere. Help!

I received the class live and teacher recorded this, and i need to look again the video i can no see class because he video small .how can extend the video?

Yesi need helpRe-active zoom educationI hope to hear from you shortly

We are a school and i want to develop some system where the teachers and students receive the link i created to enter a zoom room so they cant have contact outside zoom (right now the teacher must send the link directly to the student).Is there any way to do that? And also every teacher needs a zoom account?

I've had a number of reports of network issues lately, all on our campus system.  We've determined that Wi-Fi6 capable devices have significant driver issues that cause inconsistent network connectivity and a poor Zoom experience.  Has anyone had the same experience?  Any thoughts on a solution?

I teach a remote class from home to incarcerated people in a classroom.   They have a mic in front of the class. but I have a hard time hearing the ones in the back.  On two different occasions, the sound has gotten dramatically better after about 45 minutes - and I can hear fine.  Is this magic?  (no one has done anything to the sound.)  Can someone shed light?

As an educator, we use Zoom for our virtual classes with the Basic Plan. We've heard rumors that the Basic Plan will not longer be supporting unlimited time in 2022. Can you please confirm or deny this rumor? I'm hoping it is denied.

We've been recording our classes held over zoom, but since there is about fifteen minutes of filler time before each class begins, I've been editing them down on Vimeo. However, some of our students are hard of hearing, so I've been trying to add captions. The issue is when I use a Zoom caption file with an edited down video on Vimeo, the captions won't sync, rendering them pretty much useless. If anyone has any suggestions on how to get captions to sync on an easy-to-use platform, I would greatly appreciate it! 

I am employed as a supplemental instruction leader at a university. I want to use the Kahoot! app through zoom to make my sessions more accessible to students who only have one device to connect with me.  Right now, my administration has to approve any app downloads. My university has asked me to figure out how much it will cost them to allow me and other employees to use the zoom app- does anyone know where I can find that information?

Could this activity work on Zoom with different color fonts and electronic whiteboards?+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++Objective: Students recall, then reconstruct information from a recorded lecture. Description of ActivityAfter they listen to the recording , place students in groups of three. Give each group a color ink pen—the unique color ink serves to identify the group—and a blank sheet of paper. Ask each group to recall as much information from the recording as possible. Allow three minutes for collaboration. At the end of three minutes, each group takes its unique color pen and moves to occupy seats where another group previously sat.  However, each group leaves behind the sheet of paper on which they wrote--as much as they could recall--about the topic of the audio lecture.  At new station, students read what the previous group wrote and add whatever new information they can. They also correct any erroneous inf

If I share my screen with a whiteboard on it , can students write on it as well?

요금제 1개월로 신청하였는데  1개월이 더 연장되어 자동이체가 되었습니다. 원인을 파악하고 싶습니다

I've been teaching on Zoom and making use of the removal of the 40-minute time limit which they enacted during lockdown. All of a sudden, my lessons are being cut at 40 minutes. I haven't changed anything. I'm still using an academic email for log-in.Has Zoom decided to put the limit back on everyone? I can't find anything online that suggests they've changed it.TIA

So when I am viewing a class on zoom and a teacher switches from camera mode to screen share mode and vice versa, if my laptop is flipped into touch screen mode it will bring me to the start menu. Every time I have to manually switch it back which can be annoying and I don't know if this is to do with my laptop or zoom but I would appreciate it if anyone knows a way to stop this from happening.