Customer Success Hub

We have been experiencing serious lag in videos played in Zoom since February 28th. Before that time, we never had any issue with it. These are videos played during the same training by different trainers, using different computers, at different locations, all plugged into internet connections. (Not using wireless.) The lag is experienced by the attendees, but not the trainer playing the video. Audio is fine, but the picture is extremely jumpy. All the usual suspects are eliminated as all the trainers are experiencing it from different ISPs, locations, and computers.  Any idea what happening? Is there some issue with Zoom?

      We all need balance. Whether you’re trying to balance your workload and personal life, the time you spend at the office with the time you spend working remotely, or the desire to be productive with the need to care for yourself, achieving that equilibrium is essential. But let’s face it, with so much to juggle in today’s world, finding balance is not easy.   Zoomtopia 2023, our seventh annual customer conference, is all about bringing balance to your life. While you’re navigating things like choosing new AI tools or understanding the shifting landscape of modern work, we invite you to attend Zoomtopia to see how technology fits into it all and helps you create a more balanced approach. So mark your calendars for Oct. 3 and 4 — we’ve got an amazing experience waiting for you no matter where you are. See why you should attend our biggest customer celebration of the year:       1. Experience a true hybrid event   In San Jose, we’re gathering

Hi.  I'm trying to schedule a 5 day training where the first three sessions occur in one week (say Wed, Thur, & Fri) and the remaining two sessions occur the next week (say Mon & Tues) and I want to be able to provide the participants with just one invitation.  Any ideas?  Thanks!

By now, with most of us doing hybrid work (or 100% remote), we are already running out of ideas to drive engagement and make virtual meetings enjoyable. This is also true for the Operations Director that I met yesterday. We had a very serious conversation about their account’s usage, metrics and adoption of the Zoom platform. The tone changed when I shared our new features and the session ended on a positive note when I showed him how the Immersive View works. Zoom’s Immersive Scenes make you and your team feel like you’re in the same room, even when you’re not. This brings everyone into a consistent virtual environment, whether it’s a boardroom, classroom, or cafe which makes the meeting more fun because you can communicate more naturally, feel much closer with your team, and get more tasks done.      While we’ve provided a few scenes to get you started, you can also upload a custom scene to align with your company’s branding. Hosts can easily c

Join the Zoom Healthcare team for an engaging and informative webinar on Zoom One for Healthcare on Wednesday, September 27 at 10 AM PT. During the webinar, you will:  Learn about Zoom One for Healthcare and available packages Hear about the benefits of bundling for better care delivery and operations Review customer use cases There will also be time for live Q&A with the team, so come prepared with questions. We hope you'll be able to join us! Register here: https://ev.zoom.us/webinars-events/zoom-one-for-healthcare/. 

  By now you’ve probably heard of the toggle tax — the time and cost wasted by switching between apps to get work done.   If you’re using different apps to get work done, you’re likely paying a toggle tax. And this tax doesn’t come due just once a year — when you have to constantly jump between a mix of solutions to get your work done, your productivity suffers on a daily basis.   Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money. The good news: the Zoom platform integrates with dozens of popular service providers, so you not only get a (toggle) tax break — you can also unearth new ways to help make your work more efficient.   Streamline connections with voice communication integrations Voice communications are evergreen — they have been a cornerstone of the workplace for decades and are now key to unlocking the agility needed to enable hybrid work. While phone solutions often come

Recently, I had the absolute privilege of collaborating with an outstanding non-profit organization that is laser-focused on advancing the awe-inspiring world of bio-research. 🌱🔬 Guess what? Zoom is playing an absolutely pivotal role in their groundbreaking research endeavors, and it's beyond mind-blowing! 🚀 Especially when it comes to igniting global collaboration like never before! 💥 Hold onto your hats because this is the good stuff! Through the magic of Zoom, they've cracked the code in connecting students from all corners of the globe with their team of brilliant scientists. 🌍🧪 The result? Real-time, electrifying discussions that are propelling their research to unimaginable heights! 🌟 But wait, it gets even more amazing! 🌈 They've taken it to a whole new level with Zoom Rooms, decked out with multiple cameras strategically placed that give them a front-row seat to their research subjects. 📸 This isn't

Hi Zoom Community - My first postI wrote an article in our Company Community - encouraging our teams to engage more in our meetings by having cameras on rather than off - To encourage team work, community and engagement. This provoked a good discussion but I got into a discussion with one developer saying that "Having a camera on - used 96% more carbon than turning the camera off"  citing this study https://foundation.mozilla.org/en/blog/ai-internet-carbon-footprint/ We debated but when I read the study it seemed filled with generalisations and assumptions. I am eager to get our teams using Zoom - with cameras on, when appropriate but would be interested if there is any technical info regarding a zoom call with camera on or the same zoom call with camera off.  I recognise there is processing server side and so may be more than just the data across the network. Does anyone have any data or information of the data difference - or indeed if using camera is 96% mor

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. Take a look at all that's happened at Zoom within the last month, with some additional announcements about upcoming happenings. Download the latest version of the Zoom desktop client to access all these features and more. And remember to check out our release notes for a complete list of past releases across the Zoom platform.  Zoom Learning Center Updates Learning in your preferred language has never been easier - We’ve revamped the Zoom Learning Center catalog with buttons that take you to global language options with a single click. Easily browse and enroll in a variety of courses in English, German, French, Italian, Spanish, Portuguese, Japanese, and Korean.Create a seamless hybrid experience with Workspace Reservation - Whether you’re a user or admin, learn how to make Workspace

    33.2 million.   That’s how many small businesses there are in the U.S. alone in 2022, according to U.S. Small Business Administration. Organizations with a few hundred employees or less make up 99.9% of businesses across the U.S., and employ nearly half of the country.   These small businesses have to be scrappy. They need to find savvy ways to break out in today’s crowded market — reach new audiences, automate processes and improve efficiencies, and do more with less. The right technology can unlock all that, and then some.   According to a study by the U.S. Chamber of Commerce, 93% of small-business owners use at least one tech platform or tool to run their business, with the average owner utilizing three different platforms. Of those, 85% report that technology platforms helped to get their business up and running, and 94% report that technology helps them run their business more efficiently and 80% say technology “helps them have more time to spend awa

In the heart of a bustling office, one of my clients found themselves ensnared in the unending web of monotony. Week in, week out, they labored through the same product demos and sporadic user training webinars. The grind was relentless, with webinars piling up as frequently as twice a week, depending on the client's demands. Frustration was mounting, and a solution was desperately needed.In search of a better way to handle these recurring webinars, I introduced them to the concept of "Simulive." Simulive, short for "simulated live," is a game-changer in the world of webinars. It allows you to record your webinar sessions and make them available for your clients to join at their convenience thus, unleashing newfound efficiency and productivity. Now, they are no longer shackled by the need for extra assistance during presentations just to answer the Q&A or chat queries, they achieved more with less effort, ultimately turning the tide in their favor.

I am not a developer. There is nothing I have created to work within my zoom account. But I got the message about the jwt deprecation. I apparently have one app that was jwt. It's the developer.zoom.us API I have no idea what this is or why I have it. I have tried emailing support and the answer wasn't helpful. They also closed the ticket so my response requesting more information isn't going anywhere. The support chat keeps asking me to rephrase the question. IM on the zoom facebook page has not responded. Can anyone here tell me if I need to take any action about this API?Thanks!

My journey to learn the Spanish language was fueled by a deep passion, and it led me to a local language school. I was elated when I learned that they offer online classes and would be conducted through Zoom. I immediately enrolled and took the opportunity to start my learning journey. Initially, our instructor relied solely on a presentation deck, but my suggestion to use the Whiteboard for collaboration was met with enthusiasm from the entire class. The Zoom Whiteboard allowed us to share our work, correct mistakes easily, and foster a collaborative learning environment. However, there came a point when we were informed of a switch to another video conferencing platform. In my opinion, this was a significant misstep. The new platform was web-based, had terrible audio quality, and ate up over 30 minutes of our time just to address audio issues. Even the instructor's video feed was so poor that it had to be turned off, and there was no Whiteboard for collaboration. As an advo

Hello Zoom community, I've been using Zoom for both work and personal meetings for a while now, and I'm looking to enhance my knowledge and skills. What are some advanced tips and features in Zoom that you find particularly useful or interesting? Whether it's a hidden feature, a productivity hack, or a creative use of Zoom, I'd love to hear your insights. Let's share our experiences and help each other make the most out of this powerful platform! Thanks in advance for your contributions!

  Time really is money — it needs to be spent wisely. We only get so many hours in the day to do everything we need to, like move through our to-do lists, make an impact at our jobs, and spend time with loved ones at the end of the day.   So it’s vital you make the most of the time you do have, which often means finding ways to maximize productivity and reduce redundant or monotonous tasks. But increasing productivity can feel easier said than done — it’s hard to say no to a new project, and you can’t push off your mundane tasks to someone else. That’s where technology comes into play.   By finding solutions that help you trim back on unnecessary tasks, you can streamline workflows and make your workday work better for you. A few productivity hacks to start with:     Bring note-taking into your communications platform You’ve taken notes since you were in school. They’re essential for remembering important items and reflecting on what you learned, and the same

I have been working in Customer Success for a long time, and it has always been my passion to help people. On the other hand, music is another passion of mine, in fact, it is my first love. I never thought there would be a time that I’d experience both which had a great impact on my career here at Zoom and my love for music.I recently met with this client who offers therapy services specially for children cancer patients – That, itself, is simply enough to melt my heart. Before the pandemic, they reach out to patients in hospitals, clinics and homes in person to sing songs to the children and/or to play musical instruments. This is just part of the healing process, as you know, music can help destress and calm the patients. Apart from playing music, they give medicinal consultations and simple conversations to help ease the patients’ anxiety. Imagine how their services could have been affected when the pandemic hit. Imagine how the children could have missed these curative help that th

Hi Everyone,Zoom is a powerful tool, but security should always be a top priority, especially for organizations using System Management Software. Here are some key security considerations to keep in mind:User Access Control: Ensure that only authorized users have access to your Zoom meetings and account through your System Management Software. Use strong, unique passwords and enable multi-factor authentication (MFA) to add an extra layer of security.Meeting ID and Passwords: Avoid using personal meeting IDs for sensitive meetings. Generate random meeting IDs for each session and use strong, unique passwords. Don't share meeting details publicly, and manage this process through your System Management Software.Waiting Rooms: Enable the waiting room feature to control who enters your meetings, all within your System Management Software (lenovo.com/gb/en/servers-storage/software/management/). This gives you the ability to admit participants individually, reducing the risk of unwanted atten

Ever tried pulling off a webinar before? Felt like you were trying to connect with a bunch of distant relatives at a chaotic family reunion? Yep, you've stepped into my realm, friend! 🎉 So, picture this: I'm part of the Zoom squad, and one of the gigs I've got is hosting webinars. But hold up, it's not your typical snooze-fest. Nope, my mission is to make these webinars as lively as a carnival, where I can practically feel the vibes of the audience digging into my content. It's like trying to keep a bunch of energetic puppies focused – a delightful challenge, if you ask me! Now, here's the golden nugget: BREAKOUT ROOMS have made their grand entrance into the world of webinars! 🎉 Imagine it like this: you're at a super cool party, and you can just zip around the room to different conversation corners. Well, that's exactly what these breakout rooms do for our webinars! They let us dive headfirst into interactive sessions, where everyone – from the big shots

Have you visited the Zoom Learning Center (ZLC) lately? If you’re supported by our Customer Success Advisor team, you may notice a few differences! We have refreshed the English-language homepage for these customers to make onboarding and ongoing learning as easy as possible, including:New specialized tracks for administrators and end usersBanner and static announcements to let you know what’s happeningQuick access to the latest resources for ongoing learning opportunitiesAnd more!Why not refresh the basics by following the Zoom Admin Onboarding learning plan from your Start Your Onboarding page to achieve your onboarding certificate? Be sure to pass this information on to your end users as well, so they can experience the Zoom User Onboarding learning plan created specifically for them!

Caring for You is an award-winning nursing agency who had a rapid period of growth during the pandemic and needed a solution that would scale with them. They were also looking for a solution to accommodate the nurses in rural areas who need a reliable phone and conferencing solution. After success with Zoom Phone, they quickly turned to Zoom Contact Center to up-level how their customers’ experience with their agents. The transparent reporting and ability to monitor and measure interactions translated into greater efficiency and an overall better experience for both agents and customers. As an organization built around helping others, Caring For You uses the convenience of Zoom’s all-in-one communications and collaboration platform to help create a more relaxed atmosphere for agents to serve their clients. 💙👩‍⚕️ Read more of Caring for You's customer story here: https://explore.zoom.us/en/customer_stories/caring-for-you/

I am trying to share a children's book via Youtube with a homebound student.  The student can see the book but cannot hear the audio.  I can hear audio and see the book on my end.  What do I need to do so my student can hear the book?  I have this issue with 3 other students so it's not their computer.  Thank you!

The Virtual Background feature allows you to display an image or video as your background during a Zoom meeting, which can provide you with more privacy or a consistent and professional look for a presentation. Depending on the device you are joining the meeting with, you can use the Virtual Background feature with or without the use of a green screen behind you, with the system requirements being higher for virtual background without a green screen.How to turn on your video and add a virtual backgroundDESKTOPIf the host has requested video be on by default, you will be prompted with a video preview. This allows you to see your current video and decide to join the meeting with or without video. Click Join with Video.While you’re in a meeting, click Start Video / Stop Video in the bottom-left corner of the meeting controls toolbar as needed to control your video.(Optional) Next to Start Video / Stop Video, click the up arrow icon &#

I'm guilty.  Guilty of making a bad assumption.  Based on the large number of posts in the Zoom Community about "I paid for a Pro account but I'm still not Licensed and my meetings get cut off at 40 minutes," I had made the assumption that Zoom does not automatically assign a newly-purchased Pro license to the owner and sole user on an account. Yesterday, while recording some screen captures for an upcoming video I'm creating, I discovered -- much to my surprise -- that the account I purchased while recording did in fact get assigned to the owner and only user on the account. And yet, the "New license not assigned" posts continue to come in! The question I'm now researching is, "Under what conditions does Zoom do the automatic license assignment, and when does it not do the license assignment?"  I've done a quick review of the latest posts, and one or more of these situations seem to be present in many of them:The user previously had a Pro accoun

¿Sabías que Zoom tiene su propio Centro de Aprendizaje y que es GRATUITO? ¡Pues, cómo lo oyes! En nuestro Centro de Aprendizaje (ZLC, por sus siglas en inglés) podrás encontrar cursos actualizados de todos los productos de Zoom, no tienes más que suscribirte a los cursos que te interesan y completarlos a tu ritmo. Al final del curso obtendrás un certificado digital confirmando que has superado el curso con éxito. Si tienes un equipo a tu cargo o te encargas de las capacitaciones de los miembros de tu empresa, esta es una manera sencilla de tener a toda la plantilla que usa los productos de Zoom bien entrenada.  He trabajado en el pasado con un par de organizaciones de carácter internacional, con oficinas tanto en América del norte como del sur, mediante nuestro Centro de Aprendizaje han conseguido superar barreras lingüísticas y logísticas que hubiesen supuesto un gran reto para los equipos de RR.HH de ambos continentes. ¡Y todo esto ofrecido por Zoom de manera gratuita!Os an

Hello everyone, In our tenant, we would like to have Team Chat disabled for everyone, but we would also like to be able to slowly deploy it should we decide to do so.  Our Zoom reps mentioned creating a group with a name something like "Team Chat Disabled," then disable team chat in that group's settings.  Then it was mentioned to enable team chat at the account level and leave it unlocked there.  From there, people we don't want team chat enabled would be added to the "Team Chat Disabled" group. Surely, others here have wanted the same thing to where you perhaps want certain groups to have team chat, but not others.  For those with experience with this, how did you handle it? Thanks!