Customer Success Hub

I recently had a productive conversation with a customer, regarding optimizing his team's Zoom meeting experience. His primary focus was on robust security measures without hindering participant ease-of-access.   Passcode authentication, a standard security protocol, was part of the discussion. However, the customer expressed a high interest in Zoom Meeting's Waiting Room feature, especially after experiencing it first-hand with my own scheduled meeting. This functionality empowers hosts and co-hosts to manage meeting entry while offering a valuable additional benefit: customization. This includes adding your own logo, title, and description, or a video to be watched before joining the meeting.   Witnessing customers discover functionalities that exceed their initial expectations is a privilege of being a CSM. At the end of our conversation, the customer became confident in his users’ abilities to conduct secure, informative, and brand-aligned meetings leveraging Zoom's Waiti

I have been going through the Zoom administrator training.  Two courses I finish, get to 100% but I still told it is not complete.  (Not getting the certificate of completion). I can only go back to where I felt off or start.  I have gone through the section(s) a few times.  My first one ad no issues.   Something else I should be doing? TIA.

Apologies if this has been asked a lot - I didn't know what to search for.  Our Licences are:  Zoom One Business and Zoom Events.  We're trying to get started on Zoom Webinars and want users to register but don't want them to have to enter One Time Passwords (OTP).  Recently I attended a Webinar that looked like what we wanted. The people who arranged it sent an invite message to me. I forwarded it to some of my colleagues. We all registered. When the meeting started it said "If you are the meeting host, sign in to start the meeting XXX XXXX XXXX" and "I'm not the meeting host: Join Meeting as an Attendee".  When I signed in, it asked for a code that was already on the invite. I suspect that everyone might have gotten the same code (not sure?).  It was a normal event - where I was just a listener and the other organization had three speakers.  Can someone please tell me which license they were probably using (I'm guessing

Hello, I hope this message finds you well. We are in the process of integrating Zoom into our website portal to facilitate our Online Meetings (1 to 1) functionality for our participants, and we seek your expertise to address some specific queries. Outlined below are our concerns: Calendar Integration for Date and Breakout Room Selection: We envision providing our users with the option to select dates and time slots for their online meetings through a calendar interface. Can Zoom facilitate this feature seamlessly within our website portal? Automated Zoom Links Distribution: Upon selecting a date and time slot, we aim to automate the process of sending Zoom meeting links to our users via email. Is it possible to configure Zoom to generate and distribute meeting links automatically based on user selections? Meeting Recording Capability: An essential requirement for us is the ability to record all meetings conducted through our portal. Does Zoom offer robust recording function

 🌟  AVI-SPL ’s VP of Solutions Enablement, Derrick Kelly, says that "Zoom Contact Center allowed us to transition to a cloud-based solution which gave us needed capabilities that we did not get from our legacy system and also gave us room to grow as our customers' support needs grow.” Check out our Zoom Contact Center profile on TrustRadius to explore other reviews our customers are sharing 👉 zm.me/4abuuHo  

A client of mine that I worked with recently was a postgraduate-only school and was well-known globally for its advanced research, modern facilities, and excellent science, technology, and management programs. When the pandemic started back then, they quickly switched to using Zoom for remote teaching. But this was just the start of their creative use of the platform. The School Director decided to do it in two ways through Zoom Events. One was to make online classes feel like real classrooms. The other was to use it for marketing and teaching in a more engaging way. The reception was a success as students and teachers liked the ideas. By using production studio, the school found new ways to engage students and others online. Teachers could bring in guest speakers and do special lectures, making learning more interesting. They organized many events like conferences, classes, and community gatherings, all helping to improve the school's reputation and reach more people. In the future, t

 We have licences for Zoom meetings and Zoom events. We have reocrded meetings for our zoom event and clicked on Simulive to add the video to our event. The video is unavailable and cannot be uploaded via events. Is there another way to add our videos to automatically play at a set time, or is there a way of making sure our zoom events platform and zoom meeting platforms are connected and using the same cloud?  

Hello, We are trying to improve the accuracy of the transcript/Closed-captions for our students at the community college I work at.  We are hoping to find a way that the instructors (hosts) do not need to go in and edit the captions themselves. We have noticed that although DSPS captioners and interpreters can become a cohost, they cannot go in and edit the transcript once class has concluded. It would be great if the instructors could have support from others to go in and edit captions to ensure they are accurate. Does anyone have any suggestions? Thank you! 

Hello, I started to use zoom just recently. I need to print pdf document from resources and I don't see how. Could anyone give me instructions pls?

Where can I ask for permission of using screenshots of the use of Zoom app for educational purpose? As a part of the development of research culture  a handout was made of the use of the software (with screenshots of it) and it is intended to be posted on an open web page without lucrative intent. 

It was an ordinary day when I reconnected with one of my Education Vertical accounts after a long hiatus, and it turned out to be one of the most rewarding sessions I've had. Why? Because since our last discussion about industry trends a year ago, they've significantly enhanced student outcomes by upgrading their technology stack. The Zoom improvement gave them a flexible platform that supports various teaching modalities while also aiding in community and emergency communications during remote work. Additionally, we delved into the concept of "toggle tax," which amounts to roughly 1200 interruptions per day. That's 4 hours a week, 5 working weeks a year. A very substantial loss in productivity!   Despite operating under their old licensing structure, our conversation led us to explore the benefits of migrating to Zoom One for Education. The move made perfect sense, as it offered more features for a lower cost. With this transition on the way, this will empower their educators mor

Zoom Team Chat allows free and paid users to streamline communications between team members and external Zoom users. With Zoom Team Chat, you can: Send messages quickly to contacts, groups, or entire channels. Quickly find contacts, messages, and files, keeping knowledge and information at your fingertips. Organize what’s most important by using starred chats, folders, and customized notifications to help you filter out the noise. Send text, audio, and video messages, as well as share files, emojis, screenshots, and more. Despite possessing these capabilities, some Zoom customers remain unaware of this product or continue to pay for services elsewhere. Therefore, I was delighted when a customer reached out to inquire about Zoom Team Chat.   Upon demonstrating the functionality and features of Team Chat to the account's IT coordinator, he expressed satisfaction and immediately inquired about transitioning from Slack (50 users) to Team Chat but with a bit of hesitation because thi

Did you know that millions of interviews happen with Zoom Meetings?   If you are on the hiring or recruiting team, learn more about  why BrightHire Interview Assistant and Zoom Meetings are better together, casting a spotlight on one of the many apps that customers rely on to get their work done.   According to Amy Schultz, Global Talent Acquisition Leader at Canva: “We already love Zoom and use it for everything, and then when it comes to BrightHire, the key benefit for us is that it integrates with our applicant tracking system. The ATS is connected to a broader HR tech stack including other HRIS like Workday, our employee voice tool, and even survey tools like Culture Amp. The ability to easily pass data from our ATS into BrightHire about interview questions and then conduct interviews within Zoom Meetings to get a holistic view of notes, scores, and insights, is invaluable.” 

  Today, I'm thrilled to share a story that truly highlights the power of collaboration and perseverance in the world of customer support.   It all started when a customer, reached out for assistance with setting up her Zoom Events. She had a weekly Zoom Events lined up, complete with a third-party survey to gather valuable feedback from her attendees. However, there was a hiccup – the survey wasn't appearing as expected. 😟   With the collaborative efforts of my teammate and me, we embarked on a series of tests to uncover the root cause of the issue. Along the way, we encountered several obstacles, but our perseverance paid off when we finally identified the problem. Without hesitation, we made the necessary adjustments, and to the customer’s delight and relief, her survey sprang back to life! However, our journey didn't conclude there. I took a moment to empower her further by sharing insider tips on locating analytics within the Zoom Events portal. It's all abo

We have a Z4E account and have recently heard that students are creating their own Zoom meetings and inviting other students to join.   We supply all students with Chromebooks and they need to use Zoom to connect with their teachers.    We've been looking for a solution that allow students to connect with their teachers but prevent student to student meetings from occurring .      Thanks for any help you can provide!

I am trying to create a clip.  When i click to create, it opens a new tab and takes me to an error message with 206 saying i need to be signed in.  Clearly i am signed in as i am launching it.  Account package gives me access to Clips Plus and it is enabled.  What is going wrong?

So my participants are not receiving my email invitations.Decided to change my email address, because old one has been acting up.unfortunately at some time I  must have signed on with my newer email because when I try to change the email. It says both of my emails are already registered.

Join Zoom experts to learn How to Market Your App with best practices to help drive awareness and usage of your published app on the App Marketplace. Who is this for? If you have an app published, or are in the process of building one, this is for YOU! What will this webinar cover?Learn about: How customers discover your app Best practices for optimizing your app marketplace listing Tips on joining and engaging with the Zoom Community Strategies for social media, blogs and more! The webinar will be about 30 minutes, and include live Q&A, so come with your inquiries! Join us on April 29, 2024 at 10 AM PT/1 PM ET. Reserve your spot! Plus, if you are unable to attend, you'll receive the recording. 

Zoom information informed iOS users that 5.17.11 what was to be available on March 8, 2024 I have not been able update because it is not available on the Apple Apps Store what gives by the way it is not the first time that has been a greater 24 hour delay what gives 

Bonjour à tous les Zoomies !Je me nomme Mathieu Plourde et je suis un administrateur Zoom pour l'Université Laval à Québec, Canada. Mes responsabilités incluent le soutien aux utilisateurs, la formation du personnel enseignant avec Zoom et l'utilisation efficace de Zoom dans un contexte d'enseignement et d'apprentissage.   Nous avons tous déjà lu des traductions douteuses lorsque nous utilisons Zoom.  Ou des termes qui changent d'une semaine à l'autre en attendant que les traducteurs arrivent à s'entendre. Ou des grandes phrases complètement en anglais dans les cas où ils ne se sont pas encore rendu là. Ou des boutons trop petits lorsque le texte en français est trop long.Mais, en gros, j'espérais que les utilisateurs francophones aient un endroit pour discuter et parfois même mettre un peu de pression pour régler des enjeux liés à la traduction française ou aux enjeux d'internationalisation en général (j'en ai un avec les fichiers .csv et Microsoft Excel, entre autres).Aussi

I AM NEW TO ZOOM. HOW DO I GET STARTED TEACHING ENGLISH 

Where do I download the exe version of zoom so I can see the check for updates button? There's only one version on the download page, when I check the downloads it doesn't say it is an exe file or the other option.  I am a solo business owner and I am the IT.  

Who is this for?  L&D professionals in corporate learning, instructors in education (K-12, higher ed)What is it? Zoom built the Badges app to meet the needs of instructors in educational institutions and corporations seeking to improve learner engagement.How does it work? In this story, a fictional university professor introduces Badges app for Meetings to her class. With this app, learners can earn badges for participation during class. See how she uses the Badges app for Meetings to increase learner engagement. Learn more here.

Leave a Review, Receive a Badge!    Why leave a customer review?   As trusted online review platforms, G2 and TrustRadius reviews and awards provide invaluable insights that empower customers like you to make informed choices and feel confident about choosing Zoom. Did you know that customer reviews are the top resource buyers rely on when assessing products? Your perspective matters!   At Zoom, we deeply value your feedback and expertise. As esteemed Zoom Community Customers who are at the forefront of Zoom innovation, we invite you to share your experiences by leaving a review to showcase your expertise with Zoom products and help guide your peers.   We look forward to reading your review!   How can you leave a review of Zoom products on G2 and TrustRadius?    Please choose the product(s) from the list below and follow the links. You may leave a review for each product on G2 and TrustRadius to participate! Once open, please proceed to sign in u

Recently, I had an enlightening conversation with one of our valued customers. They were grappling with a common issue: their team was spending more time on mundane tasks like record-keeping and documentation than on meaningful customer interactions. 📉   After conducting an internal survey, they discovered a growing sense of frustration among employees due to this imbalance. 😞   But here's where the story takes a turn for the better! 💡 I introduced them to Zoom's AI Companion, specifically the Meeting Summary feature. And guess what? It was a game-changer! Not only did it address their primary concern, but it also came at no extra cost with their existing licenses. 🚀   Fast forward to today, and the results are nothing short of remarkable! 🎉 Their pilot group has embraced the technology with open arms, and the feedback? Exceptional! 🌟   Gone are the days of burnout from tedious tasks. Now, after each meeting, they rece