Customer Success Hub

Hi Zoom Community members!   I'm thrilled to share some exciting news about the launch of brand-new Happy Rewards badges! By sharing your thoughts and leaving reviews on our various product profiles across G2 and TrustRadius, you can now earn a Zoom Review G2 and/or TrustRadius badge. Check them out, below! 🏆 Zoom Review badges are quarterly badges awarded for leaving a review of Zoom Workplace, Zoom Phone, Zoom Contact Center, Zoom Events, Zoom Webinars, Zoom Virtual Agent, and Zoom Revenue Accelerator on TrustRadius or G2. Do you use one or more of these Zoom products? If so, learn more about the importance of customer reviews and how you can secure your own badge! You can leave as many customer reviews as you choose to receive up to 10 Zoom Review badges, each quarter.    🏅 Shout out to Zoom Community members, @Ray_Harwood, @DeniseLahat, @WencesUnzueta, and @Vinnie for each receiving their very first Zoom Review Happy

I have an account but want to upgrade to use simulive.I must upload a video from my PC to zoom in order to test simuliveI know that I need permission to upload a video to my zoom accountWho can I get permission from to upload a video from my PC to my zoom account so I can test simulive before upgrading to simuliveThanks,

How do I make a support ticket? I have pro and it says thats part of my account but i don't see any email for support 

Las Pizarras de Zoom, disponibles a través de las reuniones, la aplicación, el navegador y Zoom Rooms, nos proporcionan flexibilidad a la hora de colaborar. Son fáciles de compartir y utilizar, con un gran número de herramientas y plantillas disponibles para ayudarnos a plasmar nuestras ideas. Para aprender más sobre Pizarras, echémosle un vistazo al siguiente video:   Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

Anthony Ching, the IT Team Leader at Money Concepts Capital, has always been at the forefront of technological advancements within his company. With over a thousand employees nationwide, Money Concepts Capital serves clients seeking to invest and manage their wealth effectively. Before integrating FaxSIPit and Zoom Phone into their systems, Money Concepts Capital faced significant challenges with phone connectivity and maintaining their phone and fax platforms. They had to rely on third-party specialists to troubleshoot ongoing issues, resulting in wasted time and money. Moreover, the complexity of configuring IP phones and mobile devices meant that only these specialists could handle such tasks. The introduction of FaxSIPit and Zoom Phone revolutionized the company's operations. Anthony found that these solutions not only saved them valuable time but also provided hassle-free connectivity. With FaxSIPit, compliance was assured, and the platform's reliability meant no mo

  Thank you so much for taking the time to join our first What's New at Zoom webinar. If you were not able to join us, we've got you covered with a comprehensive summary of the event. Check out the recording of today's event here. Our Next What's New Webinar is on May 23rd, please sign up here. You can also find the list of our upcoming events in the Customer Success Events page.   Below we have summarized the key themes from the Q&A. If you have any additional questions or follow up, kindly post a reply in the comments and a Zoomie will respond promptly. Key Question Themes:AI Companion Security Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models. How Zoom AI Companion features handle your data Zoom AI Companion Security and Privacy Whitepaper Zoom Trust Cente

my microphone crackles or is extremely staticky in the first five minutes of every call then it goes away. I have been told it's so staticky that they can't understand me.  

Hi, I've been a customer of Zoom 3 years. I simply required to drop our license count from 32 to 20 and webinars from 2 for 1. Simple request yes? I started the process 6 weeks before annual renewal and with just 4 days to go i am left with nowhere to go. Under the dashboard and edit plans I cannot reduce the license count as it says:Your account has custom pricing. To decrease the license count, please contact us.So I did contact customer support - 5 weeks ago. Over several weeks I converse with an agent - I was clear from the start what I wanted, the reduction in licenses, but I had to jump through hoops and questions - the support ticket was BIIL0747142. It got to the point of actually reducing the licenses and suddenly the case/ticket is closed. I cannot reopen the ticket but my license count has not been reduced. My renewal is now just 2 weeks away. So I open another ticket - (BIL1170595) - I am again very clear on what I want. However, instead of actioning the request I get

Beth, a small business owner and coach, demonstrates a unique way to use our teleprompter. While many associate teleprompters solely with scripted video recordings, Beth uses it as a powerful coaching tool. Having her script and thoughts visible helps her maintain eye contact with her audience, greatly boosting her confidence while presenting. This technique is especially valuable for small business owners looking to enhance their engagement and professionalism in Zoom Meetings.   PitchHub App in Zoom Marketplace   Beth's Video  

The zoom icon disappeared from the task tray at the bottom of my Windows screen. Geek Squad restored it but it simply looks like a page instead of the zoom icon.  This is very small detail, but it matters to me. Can someone direct me to the right person/tutorial to restore it?   

When I use my browser it has passwords saved for both my organizational and personal login (under the same account), but with the MacOS app I have to keep typing passwords in manually when I switch back and forth. Can't seem to find a way to change that and have both passwords retained by the app. Please help. This is the 2nd time I've tried to get help with this and got no reply last time. I've no idea if this is the right place to submit this, but can't find anything else that fits at all.

For the Zoom for Salesforce Lightning Integration, can we setup a Salesforce user with the same Zoom Username but use the free Salesforce Integration User, or does the Salesforce user need to have full Admin access?

When setting up the Zoom for Salesforce Lightning Integration, can we use the free Salesforce Integration User, or does the Salesforce user need to have full Admin access?

Zoom Phone User Training   Watch the recording above!   In this training webinar we cover:   Setting up Zoom Phone Sign in & Configuration Using Zoom Phone Zoom Mobile App Resources & Support Keep the conversation going, please comment below with your Zoom Phone experiences, and let us know if you have any questions, we are here to help!

Have you heard about Zoom Phone's latest AI Feature? 🤔 🤔Check out this Zoom Clip!    Want to learn more? Here's a more detailed Support Guide just for you!

Con la función de Notas puedes tomar apuntes dentro y fuera de las reuniones y compartirlas con quien quieras. La posibilidad de tener la herramienta incrustada en la pantalla de la reunión o en una ventana separada te da una mayor flexibilidad. Además nos ayuda a mantener todos nuestros apuntes en la misma aplicación que nuestras reuniones. Para aprender más sobre Notas, echémosle un vistazo al siguiente video: Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.     Security is a constant focus at Zoom and an ongoing investment we remain committed to through a variety of programs and initiatives. The Zoom Bug Bounty Program is one such initiative aimed at enhancing online security and a shining example of the collaboration, innovation, and continuous improvement that encompasses the entire Zoom community. Since 2019, we’ve been actively working with the researcher community, and now, we are thrilled to announce we have awarded more than $10 million in bug bounty payments to help fortify Zoom's defenses and protect the privacy and security of our users.    Zoom’s Bug Bounty Program is designed to incentivize the discovery and responsible disclosure of security vulnerabilities. In the past two years, we have implemented a streamlined process to ensure prompt reactions and

As the Co-Founder and creator of PitchHub's Teleprompter, I'm excited to share with you a conversation with Zoom's very own Patrick Kelley (Tattooed Nerd), the guru of all podcasts, on the benefits of having a script in front of you to engage your audience when you are in a Zoom Meeting.Learn more with this videohttps://www.youtube.com/watch?v=ECIL9qJLuGU Our App on the Marketplace: 👇https://marketplace.zoom.us/apps/-hDURuZfQ-WrvGWzwWmTgQ

Hola quiero y necesito vincular a una persona a mi cuenta Zoom de pago.  A veces necesito que otra persona inicie la reunion.

Click the link here to watch the recording!     Today we hosted a very exciting webinar all about Zoom Team. We covered things like:   What is Zoom team chat What features does it have What benefits those features have to you How AI plays a huge part within team chat Customer stories How to migrate from Slack and other chat platforms Plus more.. Click the link here to watch the recording!Keep the conversation going, please comment below with your Zoom Team Chat experiences, and let us know if you have any questions, we are here to help!

At Zoom, we're dedicated to providing you with the tools you need to connect, collaborate, and succeed. In this customer webinar, our Zoom Team Chat product experts will guide you through practical insights on how to seamlessly integrate Team Chat into your ecosystem, discover how to enhance your meetings experience and unlock the full potential of powerful AI features that are designed to streamline your workflow.   Here's what's in store for you: What is Zoom Team Chat How Zoom Team Chat Can Help You Get Started Today How To Easily Migrate to Zoom Team Chat   In addition, Zoom Team Chat is available in all Zoom licenses, so whether you're new to Zoom or a seasoned user, this webinar is for you! Learn how to maximize your collaboration experience and save time with Zoom Team Chat.   Register now to secure your spot! 

Hey there!   Just wanted to share this must do that most of our customers overlook when they host their meetings or webinars.   💡 Assign an Alternative Host  An Alternative Host can start and end meetings without the meeting host being present. If an alternative host starts the meeting, they will become the host and have full host privileges.   How to assign an Alternative Host: When scheduling a meeting or a webinar, scroll down to Options and click Show to view additional meeting options. In the Alternative Hosts field, enter the email address of the person you want to assign as an alternative host. You can add multiple email addresses separated by commas. (Note: Only licensed Zoom users can be alternative hosts.) Having an Alternative Host means: Meeting Starts on Time: If the person who scheduled the meeting (the host) is running late or unable to attend, the alternative host can start the meeting on time and ensure eve

Our lives are all about making decisions. Will you take an umbrella on your walk or not? How about if there’s a 25% chance of rain? How about if you’re wearing something you really don’t want to get wet?   According to Ajay Agrawal, economist, professor, and co-author of Prediction Machines: The Simple Economics of Artificial Intelligence, we use a combination of prediction and judgment to make every decision, big or small. The power of AI comes from its ability to take care of the prediction part of that equation — to tell you the chance of rain. Ultimately, you’ll use human judgment to decide whether you should bring an umbrella based on how much you dislike getting wet versus how much you dislike carrying an umbrella when it doesn’t rain.  Artificial intelligence models can process massive amounts of data to identify patterns and generate accurate predictions. There’s no doubt AI is enhancing how individuals work, helping them be mor

Also, there's no discussion board for Clips.  Can anyone help with my log in issue? Again, I'm logged in -- and I've logged in and out several times.   

HI.  Is Zoom Pro HIPAA compliant?   Than you