Customer Success Forum

As organizations explore the benefits of generative AI, one of the most prevalent concerns revolves around privacy and data governance. At Zoom, we firmly believe that AI should be both powerful and adaptable, conforming to your specific requirements rather than forcing you to adapt to it.   Customers using AI Companion in Zoom Workplace have three distinct deployment options available, where each involves different approaches to data processing and third-party AI models. Customers can reach out to Zoom support to understand their default deployment and to select their preferred AI Companion data processing option based upon their data residency preferences, compliance requirements and account availability.   No matter what deployment option a customer uses for AI Companion, Zoom's commitment to responsible AI remains. In line with these commitments to responsible AI, we do not use any customer audio, video, chat, screen sharing, attachments, or other communicatio

新しいテクノロジー ソリューションとそのプロバイダーの評価に負担を感じている人はたくさんいます。 複数のベンダーを調査して、そのサービス内容やメリットを把握するという作業は、それ自体が仕事になり得るのです。幸いにも Gartner® は最新テクノロジー ソリューションの詳細な分析によってこのプロセスを簡素化し、競合各社の中で一歩先を行くベンダーを認定しています。Gartner® Magic Quadrant™ の年次報告書では、特定市場のエンタープライズ テクノロジー プロバイダーに関する貴重なインサイトを提供しており、ビジョンの完全性と実行力についてさまざまなプロバイダーを測定しています。 Zoom は、2023 年度 Gartner Magic Quadrant UCaaS（Unified Communications as a Service）部門で、世界のリーダーに 4 年連続で選出されました。Gartner 認定は、Zoom UCaaS サービス（Zoom Team Chat、Zoom Phone、Zoom Meetings、Zoom Whiteboard、AI など）のイノベーションに対する弊社の継続的な取り組みを評価いただいた結果だと考えています。     Zoom は、Zoom Intelligent Director、Zoom Meetings（スマート レコーディング、ヒューマン アバター、自動化サポート）、Zoom Phone（サバイバビリティ、新しいダッシュボード、国際的な拡張）などのソリューションに対する重要な機能強化、そして Zoom Mail、Zoom Calendar、Zoom Scheduler のリリースが Magic Quadrant の評価につながったものと確信しています。 Zoom の最高事業成長責任者である Graeme Geddes は「Gartner Magic Quadrant UCaaS 部門のリーダーに 4 年連続で選出いただいたことを光栄に思います。これは優れた UCaaS 体験を提供するため、継続的に取り組んできた成果と感じております。Zoom プラットフォームのイノベーションと進化を継続するにあたり、今後もお客様が抱える本質的な問題の解決や無限に広がる人同士

Hi @MGSR ,Which parameter used to identify basic, licnece and on-prem (permission levels) in SCIM and REST API?I could see User Type is deperecated. Thanks,Prashant

Hello, Zoom Community! As a CSM, my goal is to help my clients get maximum value. So, when I hear a great success story, I have to share it!I recently sat down with an IT Manager, for our Business Review. She's always under pressure to manage costs while keeping every employee productive. She told me the Zoom Workplace Dashboard has become her "new best friend."She realized the Dashboard is more than a reporting tool, but it’s a living, breathing map of her company’s collaboration habits that turns chaos into clear, actionable steps.   She shared that the Dashboard’s true value is its ability to instantly answer the tough, strategic questions leadership always asks:"Are we getting our money's worth?" The IT Admin can now instantly see the Adoption Rates for every product (Meetings, Phone, Team Chat, Whiteboard, Docs). If a specific team isn't using a feature they're licensed for, she knows exactly where to step in with targeted training before the renewal date

Hi!I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.I saw another post about this in January, and they had a number set up for support to contact them. Thank you!

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.   Check out the full lineup here:   📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!   📆 October 8: Zoom Phone Open Office - Open space to ask questions, learn best practices, and discover how to optimize your call management and workflows. Bring in your questions!   📆 October 9:  What's New at Zoom - Discover everything new Zoom released in September, including a Zoomtopia recap, a must-see!   📆 October 15:  Zoom AI Companion Open Office - Dive into the value of Zoom AI Companion and its pivotal role in enhancing workplace efficiency and collaboration and have your questions answers!   📆 O

If you often leave the same message for multiple contacts, Zoom Phone’s Voicemail Drop is a real time-saver. This feature lets you drop a pre-recorded voicemail directly into someone’s inbox without staying on the line. It’s perfect for reminders, follow-ups, or outreach campaigns where consistency matters. Voicemail Drop works with Zoom Phone accounts that have the necessary Zoom Phone Power Pack add-on, and messages can be uploaded or recorded directly in Zoom. Each clip can be up to 45 seconds, and you can store multiple messages for quick access. Once sent, the call ends automatically, allowing you to move on efficiently. The benefits are clear: it saves time, keeps messaging consistent, and reduces the need to wait for voicemails. While it’s excellent for standard messages, it’s best used thoughtfully in situations where a personal touch isn’t required. By leveraging Voicemail Drop, you can streamline your communication and focus your energy on calls that truly need your attention

メールやチャットで済んだはずのミーティングに参加した経験は、誰にもあるでしょう。アジェンダもなく、明確な目標もなければ、出席者は議論に集中するよりも、他の作業に気をとられがちです。ミーティングが終わっても、結局何が決まったのか、誰が次のステップを担当するのか、同僚にとって明確でないかもしれません。  非効率なミーティングは出席者をイライラさせるだけでなく、貴重な時間を浪費し、生産性の低下を招くことにもなります。だからこそ、開催すると決めたミーティングを最大限に活用することが重要なのです。  ミーティングというものは、私たちZoomが「ミーティングライフサイクル」と呼ぶプロセスのほんの一部にすぎません。ミーティングは、アイデアを議論し、意思決定を行うための場ですが、多くの場合、実務のすべてがそこで行われるわけではありません。そのグループでの時間がどれだけ効果的にものになるかは、ミーティング以外の時間、つまりミーティング前と後に何をするかにかかっているのです。 コラボレーションの課題に直面している場合は、Zoom Workplaceでミーティングのライフサイクル全体を改善する方法について、この先を読み進めてください（ボーナスのインフォグラフィックもご覧ください）。 インフォグラフィックを入手 ミーティングの枠を超えたより良いコラボレーションを実現するためのステップバイステップガイドをミーティングライフサイクルのインフォグラフィックでご確認ください。 今すぐダウンロード ミーティング前: スケジュール、計画、準備 1. ミーティングをスケジュールする ミーティングを主催する最初のステップは、出席者のカレンダーに予定を入れることです。その点、Zoom Workplaceなら働き方に合わせて、さまざまな方法でミーティングをスケジュールできます。  たとえば、部門横断グループで、Zoom Docsを使ってプロジェクト概要をコラボレーションしているとします。その場合、ドキュメントの右上のカメラアイコンをクリックするだけで、ドキュメント内から直接ミーティングをスケジュールできます。さらに、作成中のドキュメントは自動的にミーティングの招待に添付されるので、出席者は参照すべき資料を迷わず確認できます。 特定のTeam Cha

In today’s fast-paced hybrid workplace, videos have become one of the most powerful ways to share knowledge, onboard new team members, and connect across distances. But with hundreds of recordings, training clips, and shared sessions piling up, finding the right video at the right time can feel overwhelming.   Introducing Zoom Video Management, This is a centralized platform designed for creating, organizing, and managing video content within an organization. It allows users to efficiently search and view videos, playlists, and channels, as well as track video analytics. The platform supports features such as channel creation, video uploads, and collaboration management. To use Zoom Video Management, users need a Pro, Business, Enterprise, or Legacy Education account, along with the Zoom Video Management add-on. This platform is accessible via the Zoom desktop app or the web portal.   Zoom Video Management     Think of it as your team’s video library—always a

I'm part of a nonprofit that allows various people enter the zoom account using the same password and user name. There is no specific administrator or different passwords for different people to enter. Recently someone entered the zoom account and started a meeting. They were in the meeting but it was not acting like they were the host of the meeting. They could not see when new people were in the waiting room, waiting to join the meeting. Is it possible that when I went into the account an hour before the meeting to create a different meeting on a different date, when I didn't sign out of the account after I was finished, could that have created a problem for the person starting the meeting? I wasn't at the meeting with them so I am not certain what they experienced but they did say that they couldn't see all of the people in the waiting room, and so, could not let them in to start the meeting. 

While trying to install Zoom Workplace I encountered MANY comments from disappointed users.  I spent some 15-20 hours over several days as I tried to follow Zoom's recommended installation procedures.I did not achieve any success until I stepped away from the problem for a while and tried to figure out what was unique about my situation.  I have 3 computers running Zoom (actually 5) but only 3 were involved in this issue - 1 HP Notebook running Win 10 and 2 HP Notebooks running Win11.  The installation on #3 (Win 11) was the big problem.   All 3 had been working fine until I had a problem with #3 and I was forced to uninstall / re-install Zoom Workplace from scratch. The attached PDF tells the long story of the various failed attempts in trying to get 64-bit Zoom Workplace installed and how I abstracted to figure out that it was not my problem, nor was the computer's configuration damaged - it was Zoom's installation instructions and procedures that really

Is there one absolutely, positively unique thing about how your business operates? (Yes, you have to pick one 😎)   Share your story and get guidance on how to turn challenges into success drivers 🤓👇

Share where you are struggling to compete with the larger competitors in your category (or where you have the killer edge)!    We'll help you find ways to overcome challenges and supercharge your strengths 💪   Reply below 👇

Share your CX horror stories or your thorniest everyday challenges! 😱   We'll help you with CX strategies that cut through and deliver satisfied customers 🙂   Reply below 👇

On September 4, 2025, Zoom CEO Eric Yuan joined other technology leaders to attend the White House Task Force meeting on AI education and support the Pledge to America's Youth, a commitment to help prepare today’s students for a world where AI skills are as foundational as math or reading.    At Zoom, we believe AI can strengthen and transform education, not replace it. It should free teachers to focus on teaching, give students more personalized learning experiences, and help families feel confident that their children are developing the skills that matter for the future. Building on our history of keeping classrooms connected during the pandemic and supporting hybrid learning today, we’re committed to helping the next generation thrive in an AI-powered world.      "In a world where AI competency is increasingly becoming a key driver of career success, students need to be equipped with skills to put this technology to work for them in a safe and effective

We've all been there—scrolling endlessly through scattered files, desperately searching for a key meeting recording or that brilliant whiteboard session. As Zoom Workplace has evolved, so has the digital clutter, making it harder to find, share, and manage the content you create. The simple act of accessing a file shouldn’t feel like a scavenger hunt.   This fragmentation doesn't just waste your time; it breaks your flow. You're a few clicks away from the information you need, but those few clicks become a convoluted journey across different tools and platforms. We knew there had to be a better way to connect all the powerful assets you create on Zoom.   That's where Zoom Hub comes in.       Imagine having a single, unified space where every asset you create—from meeting summaries and recordings to Docs, Whiteboards, and Clips—is instantly accessible. With Zoom Hub, that’s no longer a fantasy. It’s a reality designed to transform the way you work. &nbsp

Hello, everyone.  My company is using Intune for device management and Okta for authentication from Zoom. Is there a way to limit user authentications on mobile devices to require the Zoom for Intune app registered to a device in our tenant? We can't use Conditional Access because we're using Okta for SSO. 

Have you been considering whether your organization could benefit from implementing Online Fax services?   Zoom Phone Online Fax is an electronic fax service enabling users to send and receive faxes without a traditional fax machine. It's available for Zoom Phone Pro and various Zoom Workplace plan subscribers. Users can exchange PDF files and utilize features such as auto receptionist and shared line group caller IDs for faxing.   Fax usage is charged per page for certain plans, while others offer unlimited faxing. Currently, the service is limited to US and Canada users and supports only black and white faxes. Users can manage and view their fax logs through the Zoom Workplace app or web portal.   Additionally, Online Fax requires a Zoom Phone Pay-As-You-Go (PAYG) or Prepay plan to be activated.   To enable to disable the Online Fax, please refer to the Knowledge Based Article regarding Enabling or Disabling Online Fax. You may also browse additional Knowledge Bas

I've been encountering some customers who want to get more out of Zoom Workplace, so I thought of sharing this tool that might be of interest.   Many of us know Zoom for virtual meetings, but its powerful features can also enhance your in-person gatherings. Picture a lively brainstorming session: ideas are flowing and key decisions are being made. Can you remember every single detail a week later? Probably not.   This is where recording with Zoom comes in. It's like having a perfect memory for your meeting, capturing all the valuable discussion points and decisions. This simple tool ensures your team can easily review what was said, get new members up to speed, and keep everyone aligned. Using Voice Recorder with AI Companion To make this even easier, Voice Recorder can be used with AI Companion. It records your in-person conversation and then automatically generates a transcript and summary. This gives you a written and audio record of what was said, which is great for

Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.   Behind every organization are the people getting things done — people like you. You’re dreaming up better ways to connect and make work more meaningful. But you’re also facing a technology landscape that moves at the speed of light, consumer expectations that are higher than ever, and economic pressure putting the squeeze on your budget.   We see you.   The solopreneur, stuck in the day-to-day grind of trying to do ten jobs at once. You’d rather focus on business development, but you find yourself sweating the small stuff — responding to emails, scheduling meetings, and ironing out IT issues.   The marketing manager tasked with growing pipeline, nurturing relationships, and building your brand. You’ve got a lean team that doesn’t have the time to build out emails and landi

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new.   Mark you calendars:   📆 September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get answers straight from the experts.   📆 September 10 - Zoom Phone Open Office - Everything you need to know about Zoom Phone—bring your questions!   📆 September 11 - What's New at Zoom -Catch up on everything new we released in August—don’t miss it!   📆 September 17 - Zoomtopia - Zoom's biggest event of the year which will showcase our most compelling innovations, customer stories, and strategic vision for the future of collaboration.   📆 September 24 - Zoom Contact Center Open Office -Dive into Zoom Contact Center and see how it can transform customer experiences.   For more events,

Hey there! Just wanted to give you a heads-up about this cool safety feature on Zoom called Emergency Notifications. Thought you might find it useful to know about!    With our Emergency Call Notification app for Zoom, you can designate any Team Chat channel as a safety team hub that connects with both Zoom Rooms and Digital Signage. When emergencies occur, notifications are automatically sent to this channel, allowing safety personnel to quickly distribute alerts and directions to specific Rooms and Signage displays throughout your organization.   Here are the requirements for using Emergency Call Notification. Pro, Business, Education, or Enterprise account Account owner or admin privileges* Zoom Phone license Zoom Rooms license Active Zoom Room or Digital Signage devices with location data configured Note: If the admin user that added the app to the account loses admin access, is deleted, disassociated, or deactivated, emergency call notification

I misunderstood when creating my account and accidentally created an educator account but stopped before signing the docusign and now I cannot log in to change the account settings and I also cannot log in to get customer support. 

When will Zoom, finally, again offer an integration with iCal ? Or do you really want me to terminate my subscription and move top another provider ??

We’re experiencing an issue with the Zoom app on a Lenovo tablet running the Android operating system. When the tablet is in Gallery View and a co-host shares an image or video, the shared content is displayed as expected. However, once the sharing ends, Zoom does not automatically return to Gallery View—it has to be manually reactivated.This is a challenge because the tablet is mounted on a lectern during physical meetings that are also broadcast via Zoom. There are many different speakers, and they may not be familiar with the tablet’s functions. However, they need to:See Gallery View when no content is being shared, so they can monitor if anyone on Zoom raises their hand or wants to comment.View the images and videos being shared during the meeting when relevant.Important note: This issue only occurs when using the Zoom app. If we access Zoom through a web browser, everything works as expected—the view automatically returns to Gallery View aft