Community Resources

Buongiorno a tutti, passando all'account Pro e facendo il downgrade dal Business c'è una funzione che non mi è chiara: c'è scritto che non c'è il portale amministratori. Cosa cambia?

Hi everyone, I am from Vietnam. I used Zoom service and got an invoice.As I know, Zoom already registered tax in Vietnam. May I confirm if Zoom already declared and paid FCT in Vietnam? Or the customer in Vietnam need to declare FCT. Thank you!

Hi,I´ve had a Standard Pro account, which has been charged for on a yearly basis. Then I added One Pro, which is now charged for monthly. I would like to stop the One Pro, but it looks like, when I cancel, it cancels the whole account. But I want to keep the Standard Pro.Any ideas how to do that? Or how to contact a real person of zoom support?Thankx, Coco

Bom dia. Não vou pagar mais pela assinatura no zoom, porém eu consigo ter acesso as gravações da nuvem não tendo mais assinatura da plataforma? Manter minha conta gratuita e com acesso as gravações online? Obrigado.

How can I find out which account the charge comes from ?  Thanks Bruce

I have purchased Zoom One Pro Annual on Nov 2, 2023 which Subscription Period is Sep 1, 2023 - Aug 31, 2024. But now I can see my current plan is Basic. So, what can I do?

Hello, I no longer have access to the phone I used to set up two-factor authentication with my Zoom account, meaning I don't have the ability to generate the authentication code needed to login. I do not have the recovery codes, either, so I have no way to log in to my account. This is not a workplace account, so I don't have an admin to contact. I am unable to submit a support ticket, because I need to log in to do that and can't log in. I created another account to make this post. How can I gain access to my original account?

您好1.  6/11 之後不需要使用線上會議功能，已取消訂閱並申請退款2. 請刪除目前付款信用卡資料，此帳號不再使用這個信用卡付款謝謝

Hi, I am paying every year from 2020, the Covid period, a Pro account. I am not using it from a long time and I would need to use it again. Unfortunately I forgot my credentials, but I have my contract number and ID number. Is it possible to recover at least the username email from them?Many thanks

Client is unable to join meeting, "due to restrictions on this account"  

Reg: Plan Management   Hello Zoom Support team   Kindly forgive me if anything wrong in my understanding., Kindly clarify the below.,   1-My requirement is Large Meeting ( for 1000 participants) , Is it necessary i have to buy both One Pro as well as Large Meeting , because it was a Add-on, Please clarify..,   2- I had paid for Large Meeting but still the system was showing one Invoice was pending, I had already shared the invoice to you in the previous mail., since i don't want any  issues in assessing the ZOOM cloud, i had paid second time also., Kindly check whether it was paid two times and confirm.

Reg: Plan Management Hello Zoom Support team Kindly forgive me if anything wrong in my understanding., Kindly clarify the below., 1-My requirement is Large Meeting ( for 1000 participants) , Is it necessary i have to buy both One Pro as well as Large Meeting , because it was a Add-on, Please clarify.., 2- I had paid for Large Meeting but still the system was showing one Invoice was pending, I had already shared the invoice to you in the previous mail., since i don't want any issues in assessing the ZOOM cloud, i had paid second time also., Kindly check whether it was paid two times and kindly confirm.

Hi,I have 85 Zoom One Business licenses that auto renew January 11, 2024. I want to reduce it to 25 licenses today. When I enter the new number, it says the next billing will be November 9, 2024 (today is November 9,2023). Will I be charged as soon as I click on the Place Order button or will this not take affect until my renewal on January 11? All 85 should still be available, including the 25 I am reducing to, until the renewal date, correct? Thank YOU!Mike    

I have two accounts (i think), so on one I can reset password, on the other I cannot. so how do I get this solved with the currently unresponsive pw, it was once a paid, business

Zoom will not update. It is version 5.13.5 and every time I start zoom it tells me it has to update from this version. Yet the next day when I start zoom it is at version 5.13.5 again! This has been going on for months now. It updates just fine on my iphone and ipad. This is on a desktop computer with Windows 10 version 22H2.

AOL decided to cancel my verizon.net email address while we were in Canada on vacation at the end of August for "lack of use." They just turned it off so overnight l lost 15 years of contacts. When I went into Zoom to set up a meeting, it looked very different; then I noticed the verizon.net emali. I would really like to change the account email to my gmail account, unfortunately I no longer have access to the verizon.net email. Help! Christine Dobson

How can zoom contact me when the email doesn't work? 

No service was paid for. However, the payment amounted to $164.8 using the Google information card registered to my account.My account card number is KB Card (Korea). Number 5585********5667There seems to be some problem with this. There is no payment history for any service on my account, but the card was used to make a zoom-in payment. Please check. Please.Please request a refund or cancellation.

I've already given for zoom Pro license and invoices are present. But my account can't change from basic to Zoom Pro. Please tell me how can I contact to zoom dealers.

Hi! My original Zoom account (the one for which I am still paying 17 euros per month) is not accessible because I have deleted my Facebook account. How can I recover that account (the one linked to Facebook) and link it to my other account (that I opened with an email address), please? Thank you in advance! 

Several people have said that it is impossible to upgrade from Basic to Pro as an individual because you are told to fill in details of a business account. When will this be addressed? otherwise, why have a Forum?!!!

I want to upgrade to Pro but the form asks for business / company name.  I'm just a private individual - do I leave this  blank?

Buenas tardes! Al comprar la garantia de un mes de zoom lo hice con mi cuenta personal, pero ahora quiero pasar el zoom pagado de mi cuenta a otra cuenta, ¿cómo hago para hacer esto sin tener que pagar nada adicional?

UPDATEIt might be useful to anyone who runs into the same issue: please, check with your bank. If the payments are being declined, it's highly plausible that it's a security measure, especially if you are outside the US. This is what happened to me. My bank automatically blocked the transaction as it deemed it suspicious. I had to call them and confirm that I wanted to send the payment and that I knew the company I was sending it to.The restrictions were then removed and the payment finally went through.   Hello,Is there anyone who can help me, please? I am a Pro Zoom user on a yearly subscription. I never have any issues with payments but this time, for reasons I cannot understand, my payments will not go through. My subscription expired yesterday and I have a due invoice that I have repeatedly tried paying but to no avail. I have sufficient funds and have absolutely no problems whatsoever with my card. I honestly find it quite disappointing that I cannot

Team i need to cancel auto charging of ZOOM subscription. Kindly guide how to proceed.