Community Resources

I recently received a message from zoom: "Your Payment Method on file is expiring at the end of this month! [...] Please update your payment method in your billing portal before the end of the month in order to avoid losing any of your paid features." My plan is expiring on March 18, 2024, I still plan to use it those first 2,5 months next year and I don't want to extend it for the following year. That is why I don't want to update my credit card information because it will not be necessary anymore after that date. BUT I don't want to lose any of my paid features before March 18. Does anyone know what does the above statement from zoom mean? Does it mean: a] If I don't update my payment method, I will lose my paid features with the end of 2023? OR: b] If I don't update my payment method, I will lose my paid features on March 19, 2024? And if a] is true, does anyone know how to contact zoom sales people directly as I believe such treatment would be totally unfair? I paid till

Since my subscription fee was monthly paid on December 7, 2023, and the expiration date is January 7, 2024. When I changed the payment from monthly to yearly on December 17, 2023, my expiration date was updated to December 16, 2024. I thought it should be till January 6, 2025. cloud you advise why there is no membership from December 17, 2024, to January 6, 2025? Please help to clarify this subscription date issue.

Payment has been made, but the account is still basic. Please upgrade it

I paid for the upgrade to Zoom however I am still stuck at 40 minute version.  Your HELP through AI is useless. Please let me know how to get what I paid for. Kenny Kent

Hi i need to contact billing team i was register a wrong Email and i got paid for $20.98 which email is *********** instead of***********Could you please help me change a plan that i got paid on *********** to *********** ?if any question please contact me via *********** quickly.Thanks, Pinitnant***********

I can't remove PayPal account from my zoom. How to remove it???

My personal Zoom account was linked to my work account - now I get business calls on my personal mobile # - how do I unlink something I did not do, and there is no ability to edit my profile to unlink it on my profile.

Dears,I have transaction on my card with 149.9 USD while I don't have subscription with zoom, how can I know for which subscription this transaction happened?

the German language is only displayed in English after the update to 5.15.xIn version 5.14.x, the language is all normalhere is an excerpt from the colleagues:Dear Mr. Schmidt, this is a software bug that we can replicate as well. With the latest update, all languages can be set manually except for German. Likewise, when editing the config file by entering the language code, German is not selected, but English. We will not release the update for this and will wait for a fix from Zoom. Which we also recommend for you. Sincerely / Best regards Aagon support Can you pass this on?Thanks

El error radica en que esta cambiando el . y la , en las cifras de cobranzaeste mensaje aparece en todas partes "Su cuenta tiene un saldo pendiente de MX$ 2,296.00. Si no paga su saldo, perderá el acceso a todas las características de pago ya las grabaciones en la nube. Haga clic aquí para pagar sus facturas pendientes o haga clic aquí para obtener soporte. " Aquí todo “normal”En el Historial de pagos muestra"Tiene 1 factura pendiente con un saldo total de 2,295,63 MX$" Y al tratar de hacer el pago por cualquier medio me dice que no tengo fondos suficientes y en soporte puse un tiket y ya tiene más de 12 díasNo me deja cambiar la moneda para hacer el pago en dólares que seria mucho más fácil¡Ayuda!

I followed the process to change the email address on my basic account and received the email to confirm the change. Unfortunately there was no prompt to remove the 2 factor authentication first, and I can no longer login. The authenticator app is connected to my old email address so it doesn't recognise the codes. I don't have recovery codes.I can't do a password reset as it wants a code.I can't contact support directly as it's a basic account.I can't upgrade the account as I can't login.Chatbot is useless. How can I get it reset?

Hi Guys, My Zoom client has not been used for a while because it cannot log in to the account.Another issue is that it uses webmail whose hosting is currently not renewed. After I tried to renew the hosting and webmail to the new account, I attempted to reset the password for the Zoom account using the registered email. However, multiple times I did not receive the verification email from Zoom. I have already set up a whitelist for Zoom emails and IP addresses based on the instructions found on the Zoom blog, but I still cannot receive the verification email. Has anyone experienced the same issue? I appreciate your assistance. Anyway, my Zoom client is using Zoom Premium. Thank you.

I am trying to dispute a charge on my bank account. It's been 25 days and no response. The ticket details are belowMy Request - BIL0166353https://support.zoom.com/hc/en/request?id=ticket&table=x_zcs_bil_billing_and_account_management&sys_id=207c5a71c3e2b950a80f2965e0013120  

現在年一括払いのプロで（参加者100名まで）契約していますが、ある月だけ（たとえば9月だけ）500名参加可能な状態にするにはどうすればよいでしょうか。

We just purchased the annual Zoom One Pro package but our account changed to basic even though we only made the purchase 2 months ago. How do I restore it to Zoom One Pro?

hi, I had an invoice paid yesterday for 16 $, for the period till Jan 10ththen I wanted to cancel my subscription, system suggested to downgrade plan to basic plus, I made it by mistake. then I've cancelled subscription again - but!instead of cancelling my subscription from Jan 10th (I thought it will be basic pro starting from Jan 10th and I'm cancelling this plan) it downgraded me from Pro to basic pro and canceled this subscription. Now situation:I paid 16 $ and have basic pro for 6$ expiring on Jan 10th.so the question - what to do to have Pro till Jan 10th?

So ive just upgraded my account again to Pro . I sign in with my google mail account. After paying i recieved the notification to my personal email . When i then logged on again zoom has created a new account with my gmail adress and i cant get back to my original account with the upgrade. Any suggestions?

So ive just upgraded my account again to Pro . I sign in with my google mail account. After paying i recieved the notification to my personal email . When i then logged on again zoom has created a new account with my gmail adress and i cant get back to my original account with the upgrade. Any suggestions?

Hello! I have a business account connected to an email that was closed. I can't login on that email and I can't cancel my zoom subscription because they always ask me for a code on that email. It is impossible to contact zoom staff directly... Please could you help me? Thank you

My company has a Zoom Pro account that we all use to schedule calls with partners. The account was created by an ex-employee, with the ex-employee's email address. The employee's email address has been deactivated, and the entire company no longer has access to our Zoom Pro account.    How do I change the email address for the company's Zoom Pro account without access to the email?

Hello, I have a zoom account with email the same as this post's email.I have paid a one month subscription on 8th December (the credit card has been already charged), but my account hasn't been changed to Pro. Please check it, I need this pro account ASAP

HelloI cancelled my plan but somehow I was still charged for something called whiteboard - never heard of this and certainly never knowingly subscribed separately - what is this and how can I get my money refunded?Thanks 

Hi Zoom Team,Kindly take it on urgent basis and allow pro features in my account. I have already made the annual payment on 18/03/2023. I have Business meeting to be held today. On priority basis, kindly look into my issue and resolve it ASAP. Thanks in advance

Requesting for a full refund thru gcash or gcredit due to unauthorized purchase of Zoom - One Platform to Connect App. Already requested a refund from Google Play but was denied. I was advised to contact directly the Zoom App developer to ask for a refund. The app is not needed. This is a hard earned money, hoping to get a positive feedback.

I have a zoom one and zoom phone subscription. I don’t use the zoom phone anymore and I want to cancel the zoom phone and the remove auto renew from zoom one. Zoom has refused insisting that I have an annual subscription for zoom phone. I don’t, my annual subscription is for zoom one. They have refused to remove the auto renewal as well. I have never seen anything like this, being forced to continue with a product at the end of a subscription period. They have emailed a contact they claimed I signed in September but it was the zoom one contract signed in January 2023. I need my zoom phone cancelled and I do not want to auto renew the zoom one In January. They have refused to respond and continue to charge me, is this how zoom operates? @members