Community Resources

I have changed my VAT number from Ukrainian to Spanish here in Zoom, but my latest invoice is still with an old VAT. Please help to generate a new invoice with current VAT.

I am able to login to Zoom on the web browser but when it comes to accessing it on my iPhone and on the desktop client, I keep getting the "Incorrect email or password" or "Invalid email, or password" error. Tried the little chat agent that is supposed to help but it brings articles from the community that does not help. I have tried contacting the support line but apparently my PMI and Host Key comes back with nothing. All the system says is "this account does not exist". Trying to talk with someone to redirect me to the right department, I went back to the main menu on the phone systems and kept entering "0" when prompted to make a selection. After 4 tries, the system hung up. I'm left in the dark, nothing within the community really shows a solution as everything says to clear cache on the apps but I just uninstall and reboot but the same errors appear. All applications are up to date, app cache and data has been cleared and have attempted to log in on different devices with no succ

I am writing to request assistance with an issue concerning my Zoom account, which is a paid subscription. The account, registered under the corporate email address is no longer accessible due to recent changes in our corporate policy at SAP. Specifically, SAP has disabled all Google and Apple accounts created with SAP email addresses.As a result, I am unable to log into my Zoom account, yet I continue to incur charges for the subscription. Attempts to reset my password have been unsuccessful; the reset link provided only indicates that I should sign in using my Google account, which is no longer a viable option due to the aforementioned corporate policy changes. To resolve this issue, I want  that the email address associated with my Zoom account be changed from corporate to my private one , which is my personal email. This change will allow me to regain access to my account and manage my subscription effectively.I appreciate your prompt attention to this matt

When I bought Zoom One Pro Personal 4 days ago, I clicked on MYR instead of USD, so the price should be RM600 after tax but now I'm charged USD158.89, which is RM732.09 cuz Zoom decided to auto switch to USD after I confirmed all the info to be correct & clicked pay. Why is this happening???Also, I created a support ticket BIL0346298 requesting for help but no 1 from support came to assist me. I wasn't given the option to escalate so it remains low priority when it's not, & when I tried to comment below the ticket, none of my comments popped. Even chatbot has been super unhelpful as well. Why is it so difficult to get supported & even a payment error like this can happen at such a big & reputable company???

We have two accounts that are tied to one billing email address. (Let's call them Zoom1 and Zoom 2.)We also have a Large Meeting (1000 attendees) subscription.I see that the Large Meeting is tied to Zoom1, but I'd like to temporarily tie it to Zoom2.It looks like the answer here:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065116 But I want to confirm. We won't just lose the license if I switch the large meeting sub to Zoom2 for a day, then switch it back to Zoom1 afterwards. It looks like I should be able to accomplish this from the login at Zoom1. Are my assumptions correct? Thanks for your answers.

Zoom help says that when I don't have access to the email address to which a verification code is sent that I should complete a request form to set up a new email address to have the code sent to.  But this requires signing into my account which I am unable to do because I don't have the verification code.  What am I missing? This a serious question, not a sarcastic comment.  How else can I accomplish this?  Thank you.Bruce

I purchased a Pro account with one license. I need to change the license to a different user (different email account) but I'm unable to do so. I can remove the license from a user, but not assign to a different user. System tells me I have one license unassigned, but that I need to purchase a new license. Help Please!

Hi, Can not find any cancellation for order, so its been charged hole year today 8.1.  I need help and I want return at least 10 euros.  That is so wrong. Day prize is 139 euros.

I have a complaint against one of Zoom employees and i cant get acorss to anyone including  the chatbot which just goes in circles instead of  giving answers or connecting to someone human.  can anyone help with some mail ids?    

I cancelled my annual Zoom One Pro subscription on 5 Jan. 2024.But, it is still in the cancellation pending status on 9 Jan. 2024.My subscription was effective until 4 Jan. 2024.I plan to use my university account that my university already assigned with Zoom company.But, my account cannot be combined because my subscription is pending.I want to complete my subscription cancellation.Could anyone let me know how I can do it? Thanks.

I have zoom through my college. When I signed up for zoom for my private business, I now somehow can't sign into my college zoom. When I go to "my account" in zoom it shows my business name as part of the college zoom. It's hard to explain.

PAID FOR PRO 2 months ago and still have basic, have been on hold for hours to get hung up on, submitted multiple tickets for help and NOTHING, no help, no support just ZOOM STEALING my money with 0 service given!

I mistakenly purchased the large meeting and Zoom One Pro when I wanted to purchase the webinar license.  Is there a way to cancel and switch over to a webinar license? 

Hi, My employee left my company this year and I no longer have the access to her email adress to sign in and have his zoom account. How can I fix that ? Thanks, Lucie France

Hello everyone, I wanted to know if I could receive help to recover my zoom account, it turns out that I tried to recover my password but I did not receive the recovery email in my associated account, the zoom articles indicate that they may be in spam or perhaps one of the ips associated with Zoom services are blocked by the organization, but it is not in any case, I am not sure what steps to follow since it is a paid account and I want to recover it.I thank you in advance.

Just looked at my invoice, shows  full price rather than the 50% discount I thought I was getting (and think I received last year). Estimated amount on zoom web portal shows the reduced amount but full amount on invoice. What's going on? Any ideas.

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I pay a monthly subscription.... which is up to date, yet suddenly zoom calls are being limited to 30 minutes which means I can no longer do my job properly. How to I rectify this? Is there a real person to talk to at Zoom?

Как изменить адрес электронной почты, если к почте почты почты нет доступа.Следуя инструкция не получается.

Cobrança indevida no meu cartão de crédito.

Hi,I paid my due invoice for the period ranging from 25th March 2023 to 24th April 2023 on 27th March. In the billing section of my account, I can clearly see that the payment has been received and the invoice has been paid completely and yet, for some reason, my account has not been upgraded from 'Basic' to 'Pro'. I still have the 40 minutes restriction on meetings and when I log into my account online, I still see 'Basic' written under my name.  I am not sure what I can do to troubleshoot the same. I have logged out and back into my account a few times and have tried multiple browsers but beyond that I am not sure if I can do anything. Can anyone help me with this problem? Since my account status is still 'Basic', I am unable to reach the customer care as well. Any help will be much appreciated.  regards,Shalini 

I paid for a pro plan on December 21 for the sale price.  The money has been removed from my account, but it's showing basic still.  I can't get a single human being to help me with this.  How can I get help or upgrade my account?

Can I buy a zoom subscription for a month? Or if I am on a monthly plan I have to continue for a year?

Hi I bought 2 zoom licenses 2 years ago. nboth renewed but i only needed one. in the summer of 2023 i  changed email addresses for the 2 licenses. i had no access to the old email addresses. i tried to cancel the second license but zoom wouldn't let me because i wouldn't log in to the old email. i paid to reinstate email forwarding from the old email but zoom will still not let me cancel the second licence because i cant send the cencellation request from the original email address. even though both accounts show up under my login and i am the account owner. i've had no useful support from zoom for the months i have been contacting support and changed settings on my zoom account to no avail. now they want to charge me for 2 licenses at renewal. please help!! 

Hi I bought 2 zoom licenses 2 years ago. nboth renewed but i only needed one. in the summer of 2023 i  changed email addresses for the 2 licenses. i had no access to the old email addresses. i tried to cancel the second license but zoom wouldn't let me because i wouldn't log in to the old email. i paid to reinstate email forwarding from the old email but zoom will still not let me cancel the second licence because i cant send the cencellation request from the original email address. even though both accounts show up under my login and i am the account owner. i've had no useful support from zoom for the months i have been contacting support and changed settings on my zoom account to no avail. now they want to charge me for 2 licenses at renewal. please help!!