Community Resources

I wish to update my current email on the account but has no longer access to it.How I replace it with a new one?

Dear Zoom Community Support. I received a paid invoice yesterday, but I am currently only using one account for that plan. Current Plan : Zoom One Pro (Quantity 2) I have a questions. 1. Regarding the invoice number (INV255740173) paid yesterday, only one account was actually used. Is it possible to cancel the invoice and issue the invoice again as it was used by one account? 2. I am requesting to change the owner because the company has gone out of business and I do not have access to the owner's email.Current owner account : tax @ humab.kr  (It is not using account)Move to owner account : kukdong @ kd.co.kr (It is admin account) -> Owner account + Admin account is possible? 3. Is only automatic payment possible for credit card?

Hello Zoom Community, I hope I can find some help in this channel, as I have been contacting Zoom for six weeks to downgrade our subscription without any success.  We want to downgrade our subscription from Zoom One Business to a Pro Plan active together with the Webinar 4 license and Cloud Storage and Zoom Scheduler. I contacted Zoom one month before our plan was set to renew. Here I am, six weeks later, with no changes to our plan, we were automatically rebilled for our old and incorrect plan, and I have not received any replies from the Zoom team in over two weeks. In the plan management page of our admin account, we cannot make any changes to our current plan (the options are greyed out) and it just says to contact support. I sent multiple requests through the contact form shown in that link, and I never received any reply (not even a confirmation email). This started six weeks ago.  I then started trying other channels, telephone and chat. The chat su

Can a plan be purchased with a Purchase Order for a large school district department?

Greetings, I would like to if there is a pdf Guide for the new Zoom workplace 6.0 with updates and features. Also, if there is wallpaper or background for the new update announcement.  Thank you 

Sto provando a cambiare mail al mio account Zoom, ma, la mail dell’account precedente sulla quale devo fare la conferma di modifica dell’indirizzo mail, è stata eliminata, quindi non posso accedere a questa in nessun modo.

Hello There, Money is going out of account but my friend who has forgotten the account that he has created sometime ago. How to find out the account that the money is deducted for zoom pro. We have created the zoom basic web account and using the same for now. please help in getting the zoom pro account back.  Thank you. Sri

No sentido de acionar a convenção para evitar a dupla tributação entre países, solicitámos o preenchimento do modelo RFI-21 de maneira a que os pagamentos efetuados estejam dispensados de retenção na fonte.Além disso, também solicitámos o envio do certificado de residência da entidade Zoom Video Communications, INC na Califórnia, Estados Unidos da America.

I have a monthly subscription but I would like to pay a few months in advance. Is there a way to do this without switching to an annual subscription?

Dear community, I hope this message finds you well. I am writing to request assistance with updating the email address associated with my Zoom account.Unfortunately, I am unable to access my old email address and therefore cannot confirm the change of email address to my new preferred address.Due to this issue, I am unable to proceed with the necessary steps to update my account details. I would greatly appreciate your prompt support in resolving this matter.Please advise me on the steps I should take or any information you require from my end to facilitate this change.Thank you very much for your assistance.Best regards,D. Claessens

Hello,We have a meeting ID that many peaople sign on to across the country that I'm the account administrator on. We do not want to lose the meeting ID if something happens to me. Is there a way to add another person to my account without paying additional so if something happens to me someone else can transfer account ownership and change payment methods to them?

Hi I'm in Kuwait and want to subscribe zoom in Kuwaiti dinar (KWD) but I cannot because it is showing only in AED and $. The payment is not showing in KWD even though I tried various ways. Can you help how I can pay in KWD?

Olá, eu comprei o plano de 15 dólares, mas ao invés de selecionar 1 plano, selecionei 3. Alguém sabe se consigo o estorno do  dinheiro? obrigado 

Hi 👋, I currently have a Zoom One Pro account and a Zoom Phone Plan.I cancelled the Zoom Phone today. It was way too complicated to get set up, and no support was available for weeks to talk about it. The status on the Zoom Phone is sat on "Pending Cancellation" status. Usually I would just sit and wait for this to be done, but I received an invite to join an Enterprise Account. It won't allow me to join and gives me the following error when I try...Unable to consolidate your account with [-----] because your account is a Zoom Phone account.How can I fix the pending cancellation so I can accept the invite. Thanks, Cath

We are a nonprofit organisation using two licences.I am unable to modify the user leader on our second licence. Therefore I have errased it .I am unable to rewrite a new user. Nelson JEAN514-476-2274

Hello, I canceled my Zoom plan years ago and just found out that I am being billed. The plan was under another employer account with an email address I no longer have access to / can't log into to request the refund.  In other words, I'm locked out from re-canceling a plan that I canceled years ago and can't cancel again, so I need direct customer service help. What email address or telephone number or direct chat feature can I access for support to reconcile this issue?  

Hello, I have a Pro account, I purchased an additional license and I can't add a user license.It gives the error.You have exceeded the license assignment limit for your account. Buy more licenses to increase the limit.additionally writes:You have licenses still available to users.Assign license to users or manage your license count.

I already paid my subscription plan but don’t have receipt , How can I got it?

Paid amount for renewal. But not yet renewed from basic to pro

We have a Zoom one pro subscription, but now all 3 members are in basic status and we can not set one licenced status, th error message: You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. Please help, give advise.

This morning I paid the payment, 14.99$, and then all of the cash was deducted from my card. However, I didn't get the payment succeed message and mail as usual. ZoomW-9

I tried to change my currency in billing section but it is throwing me an error.I've changed cards and repeatedly tried to update and address this.I'm unable to get through. How can I create a ticket for this?

I accepted an upgrade 30 day trial offer; however, when I  attempt to schedule a meeting I’m being told I’m still on the basic plan, and limited to 39 minute meetings.

My autorenewal failed as I didn't have the full funds in that account which I didn't mind as was reverting to the free Zoom account. However,  now I've got a perpetual warning message on my account regarding unpaid balance.How can I get rid of this??

I would gladly update my credit card, but it does not expire for another 2+ months and my bank has yet to issue a new expiration date and card.  How do I contact Zoom to let them know that if they need any payment before then, they can use the existing card info. with no problem?