Community Resources

Hi    I am an infrequent sole-trader zoom user and only need 2 max 3 attendees in any session but only way to now have meetings of > 40 minutes is to pay for something that gives me up to 100 attendees.  This is way over the top and while I don't really want to move away from Zoom I may have to as the costs associated with Pro are just too high.     Are there plans for any inbetween offerings for those of us in microbusinesses?   David

I tried updating from Basic Plan to Pro.   At the checkout it quotes £71.94 with discount applied, plus taxes   I select 'continue' and the discount disappears, resulting in a charge of  £119.40 plus taxes   Why is the discount being ignored?

I am based in the UK and have been using Zoom for several years on a paid account. I need to speak to someone from Zoom urgently because I am being double charged for my account. I have tried a number of approaches but have not been able to contact anyone who can address this issue. Does anyone have any suggestions?  

For the end time of the plan, does it match the time of subscribing (eg. subscribe at 9 am on 1st April, it will end at 9 am on 1st May too)? or ends at 11.59 pm on the last day of the subscription plan?

I have a Basic Account.  I only Zoom with one person at a time.  Recently I have been getting disconnected after 40 minutes - then a message pops up indicating I need to upgrade my account.  According to everything I have read that is not necessary since I can go beyond 40 min when zooming with only one individual.  Please Explain.

hey,    I canceled my plan last month on April, I  am surprised now that you guys recharge me again today for the subscription. 

Hello~We are education company in Korea.We usually log in the Zoom site and check our invoice.Suddenly the site has to enter the verification code.But we couldn't receive the code.We tried several times.Our account is ***********Please send us the code to other email account ( snrock@sliedu.com)We are in trouble with this situation.I hope you have a good day and reply me please.Christine.

Zoom requires me to enter a verification code in order to access my admin account. However, the code was sent to the email account that I can't access anymore as it is no longer active.    

Hello. I can't pay the bill because I'm from Russia and the bill is linked to a Russian card. What to do? Please transfer me to the basic tariff.

Salve per un evento di un nosdtro cliente che faremo il 12 Maggio 2022, Ci servirebbe quanto segue:   n. 4 licenze pro. n. 2 licenze Webinar n. 1 Large Meeting da 1000 persone n. 1 Large Meeting da 3000 Persone.   Mi dite come fare? Grazie

Hey Zoomers!   Zoom in-meeting reactions are an excellent way to provide non-verbal feedback when you're in meetings.  Options include anything from simply raising your hand or giving a thumbs up to reacting with one of the many emojis, such as the fire emoji 🔥 or smiling emoji  😀.     So, I have to ask...   Which is your favorite in-meeting reaction?   Share in the replies below 👇👇   --   My favorite in-meeting reaction is the confetti emoji:  🎉  You might not be able to celebrate a colleague with confetti every day in person, but you can ALWAYS pop confetti on Zoom 💙     For more information on Zoom in-meeting reactions, please check out this article from our support site 🚀

Nuevamente agrego nuevo usuario para el licenciamiento pero no llega el correo electrónico para aceptar la invitación mi dominio es alemanhumboldt.edu.ec y no tengo ninguna restriccion que impida recibirlos, anteriormente todo estado funcionando con esta cuenta tengo problemas específicamente ***********

비밀번호를 잊어버려서 재설정을 위해  비밀번호 재설정 메일을 요청했는데 오지 않습니다FAQ에서는 IP설정을 안내하였으나, 로그인 액세스를 위해 메일 전송했을 때정상적으로 수신되는 걸 보아 IP문제는 아닌 것 같습니다.빠른 해결 부탁드립니다

Hi, I'm trying to cancel one subscription because we now have a business subscription. I'm registered with 3 mailadresses and lost from the account that I wanted to cancel the password. Now I find it and cancelled, but one week to late. So now the annual fee is already billed. Would love to write a quick e-mail to the customer service of Zoom, but cannot find their mailadress anywhere. Can you guys help me out? Thanks!!

I'm currently using a 'pro' payment system, but there's a maximum limit of 40 minutes. Isn't there a 40-minute limit on this a 'pro' payment system? Three people are participating in the meeting.My existing ID was [***********], but I changed it to [***********] from May 1st.There is a maximum limit of 40 minutes since I changed my ID. is there a problem with changing my ID?I want to know why there is a maximum limit of 40 minutes and I want to solve.

I have got account *********** and it is pro-account. It was made payment for next month. I use account for education goals. I registered my account in Kramatorsk Donetsk region. Kramatorsk was not occupied territory by Russian Federation, and now Kramatorsk is in Ukraine and is not occupied by Russian Federation. Now I am working in Lviv, Ukraine. And I get error "Account is disabled. Please contact Support."1. What is the reason of disabling?2. Please can you enable my account?

Dear Sir As per your advise of permitting 20 % discount on bill I have permitted to debit my account. On verification it is seen that not only the discount is not provided but additional charges are also collected from my account for renewal.  So pl return the amount excess collected from me at the earliest.

Good day, i made a payment today and yet am still seeing basic free  as my plan. please kindly help me sort it out. thanks. ***********

Hi, I would like to have the notifications of "when attendees join meeting before host" sent to a second email (that I have on my phone) but I do not want to be receiving accounts related emails such as payment receipts on that second email.   How can I use one email for accounts and a second email for notifications?

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how to solve thiseverything on this page is done and fixed but this still comes 

I have 2 accounts.  One I'm paying for and one is free.  Both accounts have separate emails associated with them.  The paying account is associated with my personal email.  The free one is associated with my business account.  I want to change my business zoom is what I'm paying and that my Zoom account will not be associated with my personal email.  

There is no support for such questions.Payment for using my account was taken 2 times last months. I have 2 receipts from 24th of December and 27th of December when payment was taken 2 times. Any help how to return my money?  All payment receipts I added into this email

I had to cancel my subscription. It is active until 4/27/22. For any meetings that were already scheduled after 4/27, will the links for those scheduled meetings still be usable or do I need to replace those with a new link? I am already using Google Meet going forward, but didn't want to change a meeting link if I didn't need to.

Hello, I'm currently using ConferZoom for one school (school A), but I also teach part-time at another school (school B). I set up a ConferZoom account with school B, but when I received the invitation in my school B email, it noted that my current account would be transferred to the new one. I'm assuming this means my school A account will be transferred over to my school B account. I don't want to mess this up because the invitation notes that once I accept this conversion, it won't be possible to undo it, i.e., account settings. Can I have two ConferZoom accounts for two different schools? I've tried contacting Canvas to help, but they said to contact Zoom. I'm unable find a direct phone number for ConferZoom to help, only email messaging. Does anyone have an answer for me by chance? Thanks.