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Hi, I'm a freelancer.Companies I'm working with are sending me zoom meeting and limited to 40 minutes so every time we all need to re-join. If I will buy a Pro plan for myself, and a basic user will invite me to Zoom meeting so there will be 40 minutes limit for all the participants? And if i'm inviting people to my meeting, all users (basic+pro) will not have time limitation?

Hi,I would like to cancel my pro account and go back to basic subscription as I don't want to pay for the current period without the discount I got the year before. I was only able to cancel the future period, which would start on July 31, 2023, but as the renewal date has passed, a message that there is a payment pending for the current period, which started on July 31, continues to appear. But I stopped using the service because I don't want to pay that full amount.

We are in the process of deploying Zoom Phone across the enterprise.  The company structure is that we have a main company with three business units.  When the person before me set everything up in Zoom, he created the three business units as sub accounts under the main company set as the master account.  This was done to keep billing separate so that each business unit could be charged appropriately.  Now that we're deploying Zoom Phone, I think this is going to limit what we can do.  We might want to have some integration among users in different business units such as being able to add them to call queues or shared line groups, or the ability for an auto-attendant to send a call to people in different business units.  From my experience so far, this does not seem to be possible if those users are in different sub-accounts.  When I configure a shared line group, for instance, the only option to add members is either those in the master account if th

I did not made automatic payment.  I bought a new plan from expire date of old plan. But  zoom charged me both.  so how to stop the old plan?

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Sou a pessoa responsável em gerenciar uma conta e o e-mail foi desativado, como recebo o código de validação nesse e-mail desativado estou impossibilidade de usar a conta. Alguém pode me orientar de que forma posso alterar esse e-mail sem precisar cancelar a conta. Se possível me informem telefone de suporte em portugues. Att. Daniel Ribeiro Braga

Hi There.I sign up for premium zoom (think that's how it is called) and paid for a year subscription. This was a few months ago. Why did I get an email saying I need to make a payment soon, when I paid for the all year in one shot? Please advise.Thank you

Hi! We were recently charged with an overage fee of $ 1,150 in our Zoom Phone Metered Plan. This is not our usual monthly charge (which is ~$10 every month only), so I checked the report and I found an outlier: 1 single call that lasted 35,057 minutes or 584hours in one single call. I checked the user who allegedly made that call and said that she did not make that call.    I compared two reports on the same duration which I downloaded from Zoom platform: One in user log, and another in Phone call report under billing. Both reports do not match. Only the billing report showed this 35,000+ minutes of call.    I opened a ticket with Zoom to investigate and have the money refunded to us (because we were charged already), but until now, we have not received any feedback.    Has anyone here experienced the same issue and how did you go about it?    Thank you in advance! 

My registered email is  ***********  I have paid my monthly subscription, but the meeting is disconnected after 40 minutes, please help 

Hi,   I currently use Zoom meetings, but want to run a webinar. What is the cost to add Zoom webinar to my existing monthly payment? Thank you Gavin

What do I do when I receive this message: Unable to switch to the new Zoom account The domain associated with your email address has been claimed by SD45 West Vancouver. You cannot switch to the new Zoom account (ADAM INMAN) with your current email address. If you want to switch to the new Zoom account, please update your sign-in email address first and ask the account to invite you again.

I want to change invoice cause having tax on it.

Today is #NationalInternDay!   A huge shout-out to our amazing interns joining us from 80+ global universities. We are so appreciative of their work making a lasting impact here at Zoom 💙   As an intern on the Zoom Community team (best team at Zoom!), my favorite experience has been working with other Global Self-Service interns to brainstorm the future of digital support at Zoom.   Community members, have you have you interned in the past? If you have, what was your favorite memory as an intern? Let us know by clicking the Reply button!    P.S. Check out this cool photo of Zoom's Summer 2022 interns 😎  

I was loaded as a user on a business account. After replacing my computer and downloading zoom, the account was not automatically transferred to my new computer (as I assumed would happen) The old activation email has expired.  Can the admin reload me as a user and send a new activation email? I am at a loss....

In the left navigation list, Cancellation Policy, I don't have the option to select Partial Refund Policy??

Hello, our product integrates with zoom, during the development of our product we somehow deactivated an Admin user in our organization, and we cannot log in as this user, and also we cannot delete this user from our organization, can you help us to delete this user from our organization?

The next payment date for my plan is June 10. Will the current plan work on June 10 or not?

Hi all,   I passed at Zoom Pro because I need more than 40 minutes every time I use it. But they gave me a discount so I should pay £83.93 but when I made the payment they took  £100.72 from my account. I really don't find this thing very professional. Does someone know who to speak with, please?

Hi, my zoom account (***********) is disabled. Please help me for recover the account. I used zoom for education especially teaching and learning. This account problem delay the class schedule. Thank you

I PAID ON 3 APR,2022 FOR STANDARD PRO PLAN BUT FROM 7 JUNE,2022 IT SHOW BASIC PLAN LET ME KNOW HOW TO RESOLVE THIS ISSUE

have been charged twice for the zoom service I am using I am the sole user of your services and my meetings never surpass 60 attendees I do not understand this charges and I need to have my money back I am enclosing the two invoices I have received for the same serv

I bought a zoom program this morning, and I paid with a card. But it turned out that I blocked overseas credit card payments. Moreover in the last payment stage, I accidentally clicked twice. In this case, if I call the credit card company and unblock the overseas payment, will the payment  which I accidentally pressed the payment button twice in the morning be completed? I want to know if the payment be processed twice or not. I called the credit card company and asked, but the counselor said he didn't know and asked me to contact the zoom program about this. Please let me know.

How can I change my billing to annual from monthly? 

I HAVE DONE THE PAYMENT BUT ACCOUNT NOT UPDATED KINDLY RESOLVE THE ISSUE

I notices how with every upgrade Zoom gets heavier and more complicated. But with last obligated upgrade is the top. I get an 10003 error. Ok, I INSTALLED ALL MY WINDOWS 7 JUSTO FOR THIS ZOOM PROBLEM...and now....STILL NO ZOOM UPGRADE....now the reason is "we can not connect. try again" AND CAN NOT UPGRADE .WHY IT SEEMS ZOOM TRY TO COMPLICATE OUR LIVES EVERY TIME MORE AND MORE??? so I have my classes and now can not give them or use browser.