Community Resources

Dear Zoom Support,   I would like to request the immediate cancellation of my Licensed Zoom Meetings Education account, which was erroneously auto-renewed last 16 December 2022 to my saved credit card details. We already contacted a third-party supplier to provide us with the same Zoom License, and we would appreciate it if you can immediately process the reversal of the Annual License Fee of $1,800.00 which was credited to my credit card. Thank you very much and we hope for your immediate response.   Center of Excellence Public Sector Productivity***********

Recently my account got deactivated and i regain the access by submitting appeal. But after get back the account my paid licenses are gone. What should i do now. Can't even live chat.   Thanks in advance.

Hello Zoom support, i have been facing issues with my account {121105382} as it gets frequently disconnected every 40 minutes even after having a subscription.    So i request you check with the billing history because i have paid extra money.  for your reference i have attached the required file.   Please fix this issue asap. As this is critical to us.   Looking Forward for your reply.     Thank you. Regards

Hi there! I am curious the best way to setup a payment portal to accept payments for a zoom meeting?  Using zoom meeting for a live class.  I looked over and just saw for Zoom Events, though want to use meetings becasue participants can raise their hand, be heard, listen, etc, not just use chat.   Thank you! Greg

How can you change your email login when the previous email account no longer exists? Support will only respond to the old email address.

I am on the basic plan but am being charged $23 AUD a month and can’t work out why or get help from the support centre

hello everyone😃 , I have receive on the 29/11/2022 a rebate on my pro subscription but it is impossible to activated it🤔 🤔 , I want it but its ends on the 22/12/2022😫, I have try to contact the after sale market with the ticket  but they never answer. It is impossible to pay in advance i have tried😥.  can someone help please?  thanks in advance

Hi there, I have a work e-mail address with a basic zoom account and when I create a meeting it defaults to the clinic's e-mail address as they have the paid version so that I can host longer meetings.   I recently switched jobs and have a new work e-mail address that needs to be added but everytime I create a meeting on google, it still defaults to my old work e-mail.   I have searched and searched and can't find the solution!   Example: *NOTE: emails are just examples and fictional  personal work email: *********** clinic email: ***********   When I am in my personal email (***********) and create a meeting, the host becomes ***********   I need to change the *********** to ***********  

I stopped using zoom one pro a long time ago. Unauthorized withdrawals from my account. I want to remove my card from my account.Best regardsIkhbayar    

After making the payment to move my account from basic to pro, my account is still showing basic. How much time does it take to update the account? 

Hi,I can't find older invoices of year 2020. Can someone help please? When I use the filter in the 'Invoice History' page, it says "Processing...". I need it urgently to claim reimbursement. Thank you so much for your help.

Hi there. I am working for a company that renamed our company name lately. We want to use our new email domain in our Zoom account. My questions: 1. Which would be the better option, given that we have 15 licenses in our plan--should each of us update our sign-in email to our new email OR sign up for a new account under the new email and re-assign the licenses to those? 2. In case someone is on a non-company email (@gmail.com) on our Business plan, would we be able to still change it to the new company domain? 3. Does changing the sign-in email AFFECT the recordings and future scheduled meetings of the account? For context, some of our users have Zoom meetings scheduled for the next months, using the old sign-in email. Will changing their email affect those pre-scheduled meetings?   Hoping to hear answers soon! Thanks!

I signed up for what I believed to be a month-to-month plan.  I canceled the plan however it says I will still be billed for this upcoming month.  I specifically chose a plan that didn't commit me to a full year. Any insight on this? 

Hello! I have been using Pro Version for one year.  On December, 14 I paid to prolong this version for 12 months. I received the invoice, that proved that this payment was successful. However, on December, 16 I was suddenly switched to basic version. When I try change it back to Pro it is suggested that I should pay. I was not able to find the solution with the chat bot, and tech support is not available. I'd be glad to know whether anything can be done about that.

I recently upgraded from a basic free account to a paid zoom pro one and the one year payment has been fully payed however when I log in it still shows me as having basic? It has been 9 days, is this normal to take this long to change or am I missing something?

Hi, I am Korean.I didn't enter my card information, but I paid a lot of money.And I don't have payment information in my account, and I only have one account, but I don't know where it was paid. I want a refund. I also tried to inquire by e-mail, but there was no reply.What should I do?

Hello, I need to know about zoom subscription plans. I remembered my first pro version I got 2021 October 13. and my another payment should be pay October 13 2022. Already print invoice is there billing section. Now should I pay annually amount ?

Is is just my account or has Zoom done this to everyone.  The support articles state going into my account, clicking on the billing tab, select payment then the sold to contact.  Well, I can't see any of this and I'm the admin for our organization.  Why do I not have the features to change my method of payment and why don't I have the ability to see the what is discussed in the tax exemption Zoom support?  I feel like Zoom service is lacking in this area leaving it's customers high and dry.  I've spend hours on the phone trying to get things changed but keep getting passed around and told to call our regional sales rep.  He states I need to call support at Zoom.  Frustration beyond description is what I'm feeling.... adding a tax exemption should be drag and drop and shouldn't require speaking with anyone. 

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Hi even after paying pending invoice, account showing basic. Any further action needed ? 

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I am in logged in my zoom account with google. I am logged in my zoom desktop app and when I open it, click on my icon and click on "My Profile" Chrome is opened on zoom website log in page, so I have to log in again. It happens even if I was previously logged in website. Also, when I am logged into website and Chrome is open and I click "My Profile", it opens new tab with my account profile. I think cookie files are getting cleared every time, but maybe someone know what this problem can be related to? Zoom Version: 5.12.9 (10650)Windows 11 21H2(22000.1219)

I have an zoom account and am trying to log onto it with a different device. Zoom is sending an authentication code. The account is under a google group email but it keeps getting bounced. IP address is fine and other emails will still go to that email. Just wondering if there is something built into zoom that is stopping a verification code is never sent to a group email or something like that. If anyone knows how to fix this or if I am just out of luck. 

I was billed for a zoom subscription on my credit card but i didn't apply for it. and the confirmation email was sent to my old email which i never use for my Zoom account.  

Hello,   We currently have 60 licenses under an educational account but would like to reduce this to 17. May I know if we will lose our cloud recordings? We were told that we will lose the cloud recordings of the 43 accounts but since the licenses and the accounts are independent of each other, I'm just a bit confused how those recordings will be tagged for deletion.