Community Resources

I am trying to to assign a large meeting license from our master account to a sub account but I get an error: Your account has only 0 available Webinar license(s) available. You can add more licenses at Billing Page I am not attempting to change the number of webinar licenses anywhere, just move a large meeting license from master to sub

I put my new email into the account information months ago, but am still getting newsletters, etc at my old address. How can I update?

Hi all - trying to find a way to help a friend/collaborator reinstate her account asap. I tried to add her as a user to my account so that I could set her up as a co-host. When she tried to accept my invite, it automatically deleted her account and refunded her money. She has important meetings coming up very soon (like within the hour) - any ideas how to get her back up and running with her old account so all of her data isn't lost??? Thank you!! 

Hello. I do have an issue with my billing in the 1st month:   I would like to know how the billing for this 1st month is, as the service was not active until the 18th and my number was ordered on the 16th or the 17th (January) and I was charged on the 5th January but the activation date was on the 3rd January.   Between the 3rd January and the 18th January there are 15 days with no service.   It makes sense at least to me to not pay for something that did not exist, and that was not available as there was neither an assigned number nor this one had been requested.   Could someone guide me through the correct email address to solve this?   Thanks. Cheers.

I am trying to sign up for Zoom Webinars. I am getting this error   "We are unable to process this request due to an issue with the credit card, please contact your bank or try a different payment method."   - Can I use a Debit Card? - Are Amex Cards OK?    

Has anyone had their zoom account disabled without any notification at all, everything was working fine until 11:45am yesterday then i got a random refund, next time i tried to login, they informed my account is disabled please contact support, not received a response from support yet but thought i'd try resetting my password.    then get a notification to say account disabled due to violation of terms and service, it's strange because used for two years and everything has been ok   it's also having an affect on my audience who rely on the webinar recordings, and they can't access as zoom has disabled my account, the error code is 1003   i've filed an appeal, although i'm not too sure as to what i've done wrong and sent various emails to support   has this happened to any one else? if so what was the fix, did zoom enable your account again? how long did it take them?  please advise    thank you 

Can I resolve the limit on the number of failed payments?

Good evening. I've had a Zoom account for over two years. About two months ago, Zoom sent me an update. Since then, I've had nothing but issues. Today, I deleted the Zoom app and was trying to reload it. But I can't get it back on my computer. I pay $14.00 per month for the zoom program. Could you please assist me with the install and the download???

Hi,   I recently tried to sign up for a Zoom account with my organization email.  I mistakenly clicked that I was part of an educational institution providing services to students and it is now prompting me for more information.  I do not want this feature.  However, every time I go to retry to create my account with my org email, I am brought to the page where it prompts me for more information about the education institution.  How do I bypass this?

i have paid all bills.there is no unpaid in history but my plan has been changed to basic.please help as soon as possible

 I use zoom to set up meetings and join meetings. this has been a free account. i see a $15 charge to my credit card. Can I stay a free user. I rarely set up meetings and mostly use as a client.

Hello friends, My zoom accoung has been donwgraded to Basic. My payment for Dec was processed. How do I get back to a pro status as my meetings are only getting reocorded for 40 mns and I need then to be recorded for longer duration. Request if anyone can help with this query. Thanks

Hi, I'm leading a small (50 members) not-for-profit group and would like to set up a meeting for discussions. Most of our members are not businesspersons and do not have zoom experience.  I'm on a free account - can I set up a meeting so that these folks can simply join via web browser and entering meeting ID?  Is this something I need a pay-account in order to do? If they get a pop up asking them to start a zoom account, download, etc I will have objections. I need to make it simple for them, as many do not use computers very often. Ideally, I would send them a link to "join zoom meeting" and instructions to simply input the ID number.  

pls tell me if u do

hi, I'm trying to find an e-mail contact for zoom because I believe I received a scam e-mail about billing issues. It seems to have my credit card details so I'm trying to find out if my account has been hacked and my credit card compromised or if the e-mail was actually legit. I cannot find an e-mail contact anywhere on the website, only FAQs. Can someone help me? thanks.  

Cancel plan delete account 

I am unable to use my Zoom account and its been going on for more than a month. my payment is not due for another two weeks, yet my room is being held hostage until they get a new credit card.. I paid for this time.. I am owed a month... Anyone else having issues?

Hello, I have a staff member who tried setting up an education account for the whole district (by accident) and is now locked out because the document was never signed (as it shouldn't have been, this was a mistake). Who can I contact to have her account unlocked?TIA

Hi there how can I install Zoom application on my M1 MacBook ?I tried a lot of Version and old version also installation Feild like that. And I am tried also zoom Intel version, and Apple silicon version too I can't find any solution. my mac book pro is M1max and mac os version is 13.2

As my old account has got hacked. hence need a new account. KINDLY HELP ME TO CHANGE MY EMAIL ID ATTACHED WITH MY gMAIL ACCOUNT.

I keep getting reminders that my credit card is expiring but I've paid for a year so why would it matter if it has or is expiring if I'm paid for still at least 6-7  months?

Meu plano atual foi cancelado e minha contra transferida para o plano básico. Foi gerada uma cobrança indevida no valor de $ 637,80 cobrando todos os meses que já foram pagos anteriormente, desde o início da assinatura, em dezembron de 2020. O que devo fazer para resolver e ter minha assinatura de volta?   My current plan was canceled and my account transferred to the basic plan. An undue charge in the amount of $637.80 was generated, charging all the months that were previously paid, since the beginning of the subscription, in December 2020. What should I do to resolve this and get my subscription back?

I am uppdating my card information. I get the reply that my signature is invalid.

Olá, poderia me ajudar e informar se as licenças do Zoom abaixo possuem funcionalidade de tradução simultânea, ou se é necessária contratação adicional? - PAR1-WEB-500-FL1Y-BR BRASIL Vídeo Webinar - Vídeo Webinar 500 - Anualmente - PAR1-BIZ-BASE-NH1Y-BR BRASIL Zoom One - Business - Zoom One - Biz - Pré-pagamento de 1 ano

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