Community Resources

My account has *********** as the account email.I want to use ***********.When I attempt to change the emails Zoom says *********** is already used.Can you help me make the change?I can't access ***********.  

I want to change my email and last name due to a divorce and I just paid 142.72 Cdn for Zoom for a year and it says I can not get help in the chat because my plan does not cover that. That seems like such poor customer care!

Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023. Why did this happen? 

You probably know by now that the Zoom Web Portal is here: https://zoom.us/But then -- if you're already logged in and you want to do anything -- you have to click on the blue My Account button: ... and then find the menu item you're looking for along the left side. If you're handy with shortcuts, there's an easier way!  Take a look at this list: Zoom Web Portal Profile: https://zoom.us/profilePersonal MenuPersonal Meetings Menu – Upcoming: https://zoom.us/meeting#/upcomingPersonal Meetings Menu – Polls/Quizzes: https://zoom.us/meeting#/pollTemplatePersonal Webinars Menu – Upcoming: https://zoom.us/webinar/list#/upcomingPersonal Phone Menu – History: https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/call-logPersonal Phone Menu – Voicemail: https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/voice-mailPersonal Whiteboards Menu – All Whiteboards: https://zoom.us/wb#/Personal Recordings Menu – Cloud Recordings: https://zoom.us/recor

Dear Sir, You are continuously charging Rs. 1534 and Rs. 1484. On the 21st you charged us Rs 1534 and Today again you charged us 1484. Last month again you charged Rs. 1534 and you did not even give us a service. In November and December, you started charging us for our two different cards. One card Axis bank Ltd ending with 3353 and another Card belonging to ICICI bank ending with 3004. Despite of requesting so many times to stop service and charging us. You can not even stop charging us. We have been fed up with complaining again and again. Instead of stopping, You are charging two times In a month. We don't want zoom service any more. Please refund both of our cards.  Regards

Do you have a list of devices where I can use Zoom via my home internet Wi-Fi connection only? I need something that has a camera in it, but it can't be anything that requires a monthly payment of any kind. or anything that requires it be connected to a cell service. What are things out there that I would be able to get that will work? All I would need to be able to do is add the zoom app to it. Do you have a list of all devices that have a camera in it where the Zoom app can be added to it? Something where no monthly payment is required from a cell company or where there are no monthly subscription fees to use the device/product?

Don't understand this invoice. Please explain. thank you

It's time to celebrate!! 🎊💙🚀   The Zoom Community team is excited to share that we have hit the HUGE milestone of 200,000 community members. It is impressive to see how quickly our community has grown in a little under one and a half years! However, the community would be nothing without the outstanding work of its members.    We appreciate all the discussions, likes, and solutions provided by each of you in the community on a daily basis.    Can't wait to share many more milestones with you all as we continue delivering happiness together 🎉🎉🎉     Please celebrate with us in the replies below 👇👇

I am Indian but selected billing address us

We already paid the amount of 2 months outstanding, but still we are facing the same problem. It's Still Continuing in basic Plan. Actually we are in Pro plan monthly billing. Please check our Outstanding Payment of $34.81 on 02/02/2023 through my SBI Credit card. And I have received my monthly statement that the above amount is paid.Email ID - ***********Invoice Number - INV186631878

No text available

I've just changed my sign in email and don't have access to my old one anymore, could you please verify my new email sign on so I can log back in? When I contact support as suggested, I can't get through here also because the new email is not recognised as I can't confirm it with my old email account. 

We have a zoom pro business license and have had it connected through Wellness Living for our fitness and wellness business.  The account became disconnected recently and when trying to reconnect, through Wellness Living, the error message received is: "You cannot authorize Wellness Living.  This app has been suspended by Zoom temporarily. Please contact Zoom App Marketplace support team for more details."  Sadly, a zoom pro account apparently does not have access to phone support or chat support with regards to technical issues like this.  Not sure how a paid account cannot have any support out side of a community forum, but that's beside the point.  The real point is that an integration that was working is now not working and Wellness Living says its a zoom issue, yet there's now way to ask anyone at zoom what's wrong or could be causing this issue.   Anyone here ever see this error and/or have any insights on potential resolutions?

Hi, I purchased a Zoom Room monthly subscription three days ago.  I noticed that I was still only able to host Zoom meetings for 40 mins, like the basic package allows.  I later realized that instead of the Zoom Room subscription, I should've purchased a package that allows me to extend the meeting time.  Hence, I cancelled my Zoom Room subscription and I'm trying to purchase a Pro subscription.  However, I'm not able to.   Whenever I choose the Pro subscription, it doesn't show up in my cart.  Is it possible to purchase a Pro package after purchasing a Zoom Room?

I bought a yearly subscription to Zoom Pro. Zoom sent me an email to confirm my payment. There was a 'Sign In' button on the email, so I clicked on it but it opened a free basic account. I tried to connect in different ways but I only get the basic account. What did Zoom do with my money?

Hi,I'm shocked.I got my access to my option webinar cancelled (annual billing) without notice. Losing my past event archive and current planned event (next week).If I re-subscribe now, will I find back all my past and current record as I it was.Thanks for you inputs.

Good morning, I took a uzmeet subscription for 1 year (€95.99) valid until December 9, 2023. But I haven't been able to log in since December. And I don't see my payment in my billings. Thank you for helping me to be able to take advantage of my subscription.        

Hi can anyone help me.  I have a business account, which was about to expire on 19th Feb 2023 and I have informed our new partner about the expiry and had done the payment for the renewal. My partner, however renewed the licenses from 15th Feb 2023 onward other than renewing the licenses on actual date.    

I started having problems with my camera when I was using Zoom Client so I deleted the software and downloaded it again. My camera now works fine, however, since then my Zoom profile and Zoom Client say that I only have a basic account and end my meetings after 40 minutes. I have a Pro account and when I look at the support page, it also stated that I have Pro account. How can I solve this?

Transaction reversed but not added in my bank account 

I’m paying monthly for my account but now its limited and there is an invoice for this month also so why its limited now?

I have a Zoom One Pro account (one license) that I pay yearly (as of last June).   I want to add one licensed user, but that person will only work here for one month.   I don't want to change my account to monthly. I've already paid annually, and it's still active.   The Basic plan is not an option because that person needs to host meetings longer than 40 minutes, and I need to add them as a cohost to initiate current reoccurring meetings on my account as well.   How do I add a single user for one month to my plan?   There doesn't seem to be an add-on option for this.

I can't login to my account because I can't access my e-mail. They ask for a verification code when I try to login.Please help me i have been struggling for days

How  to  open  a  zoom  account

I participated in a masterclass, which was organized via the Zoom platform. As far as I know, using the Zoom platform is free, while my operator charged me PLN 328 for international calls, just in connection with calls made via zoom (connection hours coincide with the hours of watching the live webinar). As far as I know, none of the other users of this event had a similar problem. I would like to add that I was making a call from Poland and the host also hosted the event from Poland. What can cause such a situation? What can I do at this point? My operator (play) has informed me that I need to contact zoom.