Community Resources

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I've just changed my sign in email and don't have access to my old one anymore, could you please verify my new email sign on so I can log back in? When I contact support as suggested, I can't get through here also because the new email is not recognised as I can't confirm it with my old email account. 

We have a zoom pro business license and have had it connected through Wellness Living for our fitness and wellness business.  The account became disconnected recently and when trying to reconnect, through Wellness Living, the error message received is: "You cannot authorize Wellness Living.  This app has been suspended by Zoom temporarily. Please contact Zoom App Marketplace support team for more details."  Sadly, a zoom pro account apparently does not have access to phone support or chat support with regards to technical issues like this.  Not sure how a paid account cannot have any support out side of a community forum, but that's beside the point.  The real point is that an integration that was working is now not working and Wellness Living says its a zoom issue, yet there's now way to ask anyone at zoom what's wrong or could be causing this issue.   Anyone here ever see this error and/or have any insights on potential resolutions?

Hi, I purchased a Zoom Room monthly subscription three days ago.  I noticed that I was still only able to host Zoom meetings for 40 mins, like the basic package allows.  I later realized that instead of the Zoom Room subscription, I should've purchased a package that allows me to extend the meeting time.  Hence, I cancelled my Zoom Room subscription and I'm trying to purchase a Pro subscription.  However, I'm not able to.   Whenever I choose the Pro subscription, it doesn't show up in my cart.  Is it possible to purchase a Pro package after purchasing a Zoom Room?

I bought a yearly subscription to Zoom Pro. Zoom sent me an email to confirm my payment. There was a 'Sign In' button on the email, so I clicked on it but it opened a free basic account. I tried to connect in different ways but I only get the basic account. What did Zoom do with my money?

Hi,I'm shocked.I got my access to my option webinar cancelled (annual billing) without notice. Losing my past event archive and current planned event (next week).If I re-subscribe now, will I find back all my past and current record as I it was.Thanks for you inputs.

Good morning, I took a uzmeet subscription for 1 year (€95.99) valid until December 9, 2023. But I haven't been able to log in since December. And I don't see my payment in my billings. Thank you for helping me to be able to take advantage of my subscription.        

Hi can anyone help me.  I have a business account, which was about to expire on 19th Feb 2023 and I have informed our new partner about the expiry and had done the payment for the renewal. My partner, however renewed the licenses from 15th Feb 2023 onward other than renewing the licenses on actual date.    

I started having problems with my camera when I was using Zoom Client so I deleted the software and downloaded it again. My camera now works fine, however, since then my Zoom profile and Zoom Client say that I only have a basic account and end my meetings after 40 minutes. I have a Pro account and when I look at the support page, it also stated that I have Pro account. How can I solve this?

Transaction reversed but not added in my bank account 

I’m paying monthly for my account but now its limited and there is an invoice for this month also so why its limited now?

I have a Zoom One Pro account (one license) that I pay yearly (as of last June).   I want to add one licensed user, but that person will only work here for one month.   I don't want to change my account to monthly. I've already paid annually, and it's still active.   The Basic plan is not an option because that person needs to host meetings longer than 40 minutes, and I need to add them as a cohost to initiate current reoccurring meetings on my account as well.   How do I add a single user for one month to my plan?   There doesn't seem to be an add-on option for this.

I can't login to my account because I can't access my e-mail. They ask for a verification code when I try to login.Please help me i have been struggling for days

How  to  open  a  zoom  account

I participated in a masterclass, which was organized via the Zoom platform. As far as I know, using the Zoom platform is free, while my operator charged me PLN 328 for international calls, just in connection with calls made via zoom (connection hours coincide with the hours of watching the live webinar). As far as I know, none of the other users of this event had a similar problem. I would like to add that I was making a call from Poland and the host also hosted the event from Poland. What can cause such a situation? What can I do at this point? My operator (play) has informed me that I need to contact zoom.

HI, Zoom automatically logs me in different account. When I used "X" email to login but after login it shows "Y" email in Sign-In-Email. How do i fixed it? Do i have to consult with Tech support? Any suggestion will be highly appreciated... Thanks

I am taking control of my partner system through zoom meeting but it is normal access but I want to have admin access as well. How to get admin access of partner's system through remote request of zoom

preciso alterar o email de cadastro, mas não tenho acesso mais ao email, que foi cadastrado por equívoco.

we are a non-profit association that will organize a webinar or online conference on December 9th and we already have onepro license we need to expand the subscription because at the moment 200 participants have registered How can I activate this subscription at a low cost? Because from what I understand if we upgrade with zoom one business it seems to me that we are forced to purchase 10 licenses with a monthly cost of 189.90 but this will be charged to the card every month? or only for the month of December? thank you

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Hi, I have 2fa setup for the admin/host account login. When someone logs in to the admin account it send my phone a code. I need to turn this off for the day. How do I do this?

I have received an email from Zoom saying that I have changed my password but when I try to use it it is not accepted. What can I do ?

I changed my email but did not get any confirmation email on my old email to approve that  

I would like to add monthly licenses to my annual Zoom One Pro account. But I am not finding a way to do that. Does anyone know if I am able to do this?  

I have paid two bills 650 and 629.03 today. I am not upgraded tp pro plan till now.