Community Resources

Please help me benefit from the 30%  renewal code I got by email.It expires on dec 14th and I don't see how I can goahead and renew using the code on the website. (see screenshot below) thank you 

Hello. I am entitled to a 20% discount that was not applied to my renewal today. How should I proceed?

I am an existing user that pays monthly for Zoom One Pro with credit card. Currently, I am  trying to use a special offer: A lot can happen in a year - stay connected through it all on Zoom! Save 30% off your first year when you switch to an annual plan. Offer ends 12/31. Terms apply.  My attempt to pay returns an error that says: You are ineligible to receive this offer and purchase this add-on.Please advise what to check. Card details are the same.  The screenshot attached.  P.S. I contacted Zoom support, they could invoice me but this process takes much more time and offer expires. 

hello I need help, impossible to choose the new discount code of -30%, and proceed to payment by PayPal. the code having a validity date that until 22/12/202 I already wish to proceed to the payment for 2023, could you help me pleasethanks in advance

I have a problem with one of the users. I have added a new user, but the user cannot receive an activation email from Zoom to activate the account.  There is no email from zoom in his inbox or spam.  Please help

Hi,    Im the IT Manager of my company and im having issues to get the activation email on a new account, whenever i request the code the code never gets to the account email, i already checked the spam folder but its not there, altho i created an alias on that email and the activation msg does arrive, so im thinking the email should have some sort of block on zoom servers or something that is preventing it from sending the activation email, but i tried to submit a ticket and the system closes my ticket automatically cause im not a pro user but a free one

I use Zoom Pro socially. To renew my subscription this year I needed to update my payment details (new card). I have tried two CCs, both known to work but get the following message: "Page Id in signature is invalid (2)". The Chatbot says the cards use the incorrect currency but the update page says payment will be taken in pounds sterling. (I have this problem with Kaspersky as well but other payments are unaffected). Help! R

I want to ask a question about annual billing. last year I purchased a pro zoom plan for my office. my credit card info was automatically saved in this account now I don't want to renew the plan and don't have any option to remove my CC info, now a renewal period is coming. is zoom will auto-renew my plan or ask me for renewal? if it makes auto-renewal then how can I remove my CC info from my account to avoid auto-renewal? 

Hello -My account is Basic which means it should be free. My meetings are limited to 40 minutes which makes sense with the Basic plan. However, am paying $16 per month and have been for over a year. Per the pricing, that means it should be a Pro account. Anyone else having this issue?

Hello, I previously was billed annually but had to update my payment preference and it required switching to monthly billing. I have already paid for the calendar year but now am being charged monthly in addition. I am not tech-savvy and have tried calling the Customer Service line for help to have someone fix this issue but I've been put on hold upwards of 45 minutes and then the line has dropped multiple times. If someone could please help me with this issue I would really appreciate it. Thanks

I am getting billed for Zoom eventhough I have a free personal account. Cannot contact Zoom at all for any help resolving this.

BonjourN'ayant pas de compte personnel payant je ne peux pas avoir accès au service de maintenance ou technique pour un problème de réunionEn effet, cette réunion en question a été payer par mes pairs, mais ne peuvent pas expliquer le soucis qui est : que tous les participants de la réunion (qui a été payé) n'ont pas leur photo de profil apparent, pour tous les participants et les hôtes et co-hôte, ce soucis survient que dans cette réunion, pour les autres réunions , cela marche bien (toutes les photos de profils s'affichent dans la réunion)  Pouvez vous me donner la possibilité de vous appeler svp? 

I created a Zoom account but Zoom later messaged me that I had an old account, so it won’t accept my new host key.  I don’t have access to this old account information.  I’ve called zoom contact phone number but it keeps asking me for my host key and when I put the latest one in, which is the only one I have, it won’t accept it.  What can I do? You 

My business account was deactivated on the 5th March 2023. Since then I have been getting constant emails telling me my cloud storage is almost full. However, when I access my account my cloud storage is empty.There must have been recordings on my business account, but I cannot access them. Can anyone tell me how to delete them, or how to contact Zoom to delete them for me?Will the emails stop at any point?

Hi. I access a work paid-for account for a company. I can't now access the account and it says there is no account associated with my email address. Consequently I have no access to the company zoom account and the email reset doesn't work. Can anyone help?

 I canceled my acocunt and the future payments, but the payment was made on March 18th, 2023. I'd like to cancel the payment and get a refund.

We are switching billing/contact information on a paid Zoom account with my contact information.  In the profile, it is not allowing me to update the email: Email '***********' has already been used. My presumption is that it is because I have a free Zoom account under this email.  How can I get this updated?  Do I "delete" my free Zoom account?

I paid to upgrade my account which expires on the 12th May 2023 but today my meeting ended after 40 minutes...any reason why ? and is it possible to actually speak to someone at zoom?? 

Já efetuei o pagamento mas continua aparecendo a mensagem de cobrançaComo proceder? 

why i am being charged for incoming calls on my Toll Free despite having 12 user license with unlimited US/CA minutes.

Wir möchten eine von 3 Lizensen küdigen, da wir sie nicht brauchen- Wie können wir es machen?

I have paid for the monthly pro plan and cannot access it. Zoom keeps me on the basic plan. Does anyone know what is going on? Thanks

I have a work account which uses my work email to log in to. However whenever external people invite me to meetings they go to my personal gmail address.  I cannot find anything in my work email that is linked to my personal email and I've deactivated my personal zoom account in case that helped but no difference. I'd really like to find a solution as currently I keep missing meeting invites as they go to an email address which i don't regularly check. any thoughts?

Using a former work email address, I personally upgraded my zoom capability from the free usage to the next level up in order to go beyond the 40 min time limit.  Although I used it for work, I also used it for personal meetings.  I was using this account unconditionally (having it renewed each year for the past two years) until I retired and lost access to my work email account in October 2022.  I THOUGHT I changed, in my Zoom profile, my primary email account to my personal one BUT since losing access, when I go to use Zoom, I am able to log in and use my recurring meeting ID and link BUT am limited to only 40 mins (the free account parameters).  Not sure what happened BUT Zoom just renewed my annual payment (via PayPal) earlier this month yet I am unable to go beyond 40 mins.  HELP.  In order to host a family Zoom session last weekend I signed up for the "one free month" of Pro- access with the intent to cancel before getting charged (again, for what I

Dear Support team We do not wanted to continue with zoom paid licences for this year. our term should supposedly be terminated on 28th FEb 2023 however USD$ 299 is charged for two licenses which are no more required. You are rrequested to please close down the licence facility and generate reversal of USD 299.  ThanksSaad Yousaf