Community Resources

Hello, My organisation has the Pro version of Zoom. The website says that this allows us to have up to nine licenses. However, we only have one user, and when I try to add another user, it says there are no more licenses available and that I need to buy more. Then when I clicked on "purchase more licenses" it took me to a page to upgrade my account. I don't understand why I need to upgrade my account, if 9 licenses are included in pro. Can anyone help?Many thanks

I have had a zoom account for over six year that has had the sign-in email address NISHISKSI@THRIVENOWNUTRITION.COM Today I tried to sign-in and got a message that the email account is not registered. As a result of this issue, I am not able to access the account. The email address is still active and I receive emails from zoom regularly. How can I regain access to my account and get the recorded videos?

my account has completely disappeared.  password doesn't work and the forgot password tells me to set up a new account.  I was just billed on the 25th!  anyone know how i can get in touch with someone?  the phone number hangs up on me after going through the menu.  VERY FRUSTRATING!

To make payment, please send update invoice with remit to address.  and send a W-9

I am on the Basic plan and need to extend the time on a meeting I scheduled for Thursday.I am trying to buy the "Pay per meeting" option.When I click the "Buy Now" button, a pop-up appears. The popup is completely blank except for a blue button in the middle: "Take Survey" and underneath it "our survey takes about 2 minutes".There is no option to buy. If I click the Take Survey button, another blank window appears and the only thing I can do there is click the X to exit.So I end up nowhere. Thanks for your help!

selamat pagi,boleh dibantu, saya zoom pakai lisensi namun muncul notif 40 minute akan berakhir.mohon bantuan penjelasannya. Terima kasih

I recently received an email indicating the following: Your paid subscription has previously expired. You have lost access to Cloud Recordings. They will be set to be deleted from our systems in 30 days from the date of this email unless you renew your paid subscription. I want to know what cloud recordings are present on my account, but I cannot do so without subscribing. I'm not sure if a recording of my wedding is one of those recordings, back when I had a valid Pro account (my subscription later went to free a month later). Is there some way of ascertaining what recordings are present on the account, without being stuck behind a paywall just to find out? This doesn't seem right.

I had a free account under my 1st email address.  With my 2nd address, I have a licensed account.  I thought I deleted my free account but, when I went to my licensed account and tried to change the email to my 1st email address, it said that it is already in use.  I truly prefer to use my 1st email address on my licensed account.  Is there a way to do this?  Thank you for any help you can offer.

Hi, I get the above every month... I am on a Direct Debit... what actually is it asking me to do?? I don't take any action, they still bill me, my account doesn't close, my recordings don't get deleted.If i click in the email is gives me the prompt below?? What is it telling me pls? Does anyone know...? Apparently I don't pay for any support directly from Zoom, even for billing.... that's pretty poor service.... I get Teams for free with my 365 Contract... Anyone's help appreciated...many thanks

Hello,we have an unknown debiit from 4,53€ at the 06th of March 2023. What is this about ?and we also cant find the Invoice .Can you please help us with that?Kind regards,Conni Benk

hi, I wanted to cancel my annual subscription billing next year and I click the wrong one and my plan change to monthly subscription. How can I change my plan back to annual? please help me with this problem?

It appears that there may be an issue with billing when attempting to add an additional license to a Zoom Pro annual account. I have already paid for one license as part of the annual plan, which is valid until August 2023. However, when attempting to add another license to the existing account, we are being billed for two licenses instead of one.The expectation is that the charges should only apply to the additional license and not the original license that was already paid for as part of the annual plan.

Our school subscribed to annual zoom in 2022 due to the impact of the covid-19 pandemic. In 2023, our school will no longer subscribe because we are learning in class, without using zoom.However, our school is late in canceling our 2-day annual zoom subscription, so we are still billed for payment for the next year's zoom subscription.How do we cancel the bill because the zoom is no longer used?We don't have the funds to pay the bill.Thank you..

Dear Team and Community,How can I please have just one Emailaddress in Zoom.I dont know why my private and my business address are saved in zoom.and I can not change the Sign-in-Emailadress to the other one, "bc its already used".Doesnt matter now which email it will be, but important thats just one.that all the mails from Zoom come just to one address.bc now it looks like, they come randomly to both.thank you, B

Hi,   I still get a popup message while creating my zoom mail account *********** as it's only limited to pro, business, and enterprise accounts.    When will be available for its free users?   When will zoom allow it's users to sign up their zmail addresses from zoom's login page?   Not every zoom accounts need a gmail, Outlook, or Yahoo mail addresses. 

Hi,I see you have changed the price per month for my license, from 13,99 to 14,99 €.Have you asked me before the change and have I confirmed?RegardsLars

I have paid my all dues for updating my zoom. but still, it is Your account has an outstanding balance of $14.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click here for support. this message why? 

Hi I am trying to purchase a zoom license.  need advice on that Trying to start a online tutoring through zoom. can i buy one license and use it for multiple times with multiple tutors. how does it work? Please advice 

Hi,  One of our admin account gathers 3 licences. The owner of the admin account left the organization (no access anymore to the former email adress). How can we transfer the owner account to another email adress ?  Thanks Mélanie ROLLAND  

Hi everyone, just wanted to know if there is a way to speak to someone at zoom.  my case is that I got a charge in Mexico for a plan of 1500 usd (anual) for zoomevents, but when anounced it did not show clearly that it was in US currency,  so since it was all their web site in español, I bought it and now I see the big big charge in MX pesos at my CC.   has anyone found a way to get the money back?  or at least to get a prorated charge ? I need to cancel it cause I cannot aforth it.  I already sent a ticket but no one has answered for days.    need help thanks. 

Back when Zoom emailed everyone to upgrade their plan or delete old files, I chose to upgrade so that I could save my recordings. But for the last month, whenever I record something it saves the file but, it is not available nor does it show under RECORDINGS. If this is the case, then, why am I being billed if the recording is not available and I don't have access to it? I mean, it will convert the file but it is not located in my Zoom account. Please help. Thank you.

We just got notice that our account was suspended for violating the Abuse section of Zoom's Acceptable Use Guidelines. We've lost all access to our account. We run public meetings and the recordings that we can no longer access are public record. I've put in an appeal but we need access to the recordings to send to a county client today. We also did not violate the TOS. 

I want to turn off OTP for one account but not all accounts. If this is not possible, can this be a request for development. 

Hi there; I'm here for an inquiry if anyone can help; how can I set a pay wall for my Zoom meeting?

I wanted to cancel my annual subscription by I accidentally changed my billing to monthly. How can I change my plan back to annual without extending my subscription from what it was before?