Community Resources

Cant change plan to pro, when i press place order, getting small windows saying" subscribing plan" and then its giving me an errror above. Support   being silent  for 3 days for 2 tickets... changed cards 2-3 times, same error. Any suggestions in what may cause the issue?

Hi, Some marketers (from which I bought a product once) have decided to include me in every Zoom Webinar they are now planning WITHOUT MY CONSENT. I have cancelled my participation several times, but I can't find anywhere a button to REPORT ABUSIVE INVITATIONS.As you could tell, getting unsolicited Zoom invitations is quite annoying. I like Zoom, a particularly useful tool for many situations, but I don't want to get spammed through it.Are you planning to do something about the situation I am telling you about?Thank You

I received the following email from ***********. But i am not this person. Is this spam? The from email address is good I think. Hi Mariya Mustan,Your paid subscription has previously expired. You have lost access to Cloud Recordings. They will be set to be deleted from our systems in 30 days from the date of this email unless you renew your paid subscription.

Cancele cuenta y nuevamente me hicieron un cargo anual con quien lo veo hay solo bots

j'ai réglé une facture pour la période suivanteMar 14, 2023-Apr 13, 2023 Malgré cela mon compte est GRATUIT. C'est une plaisanterie ce ZOOM je dirais plutôt CLOWN

I got my account verified through sso account authentication, but when I try to hold a zoom meeting, I can only proceed for 40 minutes per meeting. Please solve it

안녕하세요? 줌 사용자 홍표선입니다.줌 사이트에서  2023년 3월 8일에 '줌 비즈니스 연간 구독 취소'를 눌렀는데 아직도 결제 취소가 되지 않아서 환불받지 못했습니다. 청구팀에서 청구 처리 중이라고 하는데 한 달째 '청구 처리 중'이라는 말이 이해가 안됩니다.  그리고 2023년 4월 3일 이내로 결제 취소 및 환불을 해달라고 했으며, 만약 어려울 경우 정확한 날짜를 알려달라고 했습니다. 그러나 그 기간 내에 결제 취소 및 환불이 되지 않았고,  환불 날짜를 구체적으로 알려주지 않았습니다.다시한번 강력하게 요청합니다. 연간구독 결제 취소에 따른 결제 취소 및 환불 날짜는 언제인지 정확하게 알려주세요!

Hi my account has been hacked 3 times now and the person keeps changing the passwordand i had to make a different account each time i was wondering. how to get that to stop?

I recently deactivated and deleted many users on Zoom's User Management console. But I can't assign license (not Basic) to any new user.Ehen I clicked on the License button, this message showed up:0 license(s) available. Buy More Licenses I've searching on this issue but haven't found any answer. Any comments or helps would be greatly appreciated.

I got an email about my cloud storage being full and that it will be disabled in a week.1. Does this mean I am not able to record my zoom meetings anymore? 2. Does this mean that the links I shared with clients will not be accessible then?3. Can I keep my current plan but pay for more storage space? Thank you!

Allo everyone, I changed my account email from 'email1' to 'email2' not knowing 'email2' was actually not designed to be used in Zoom. As i can't connect to my account with 'email2' , i can't neither switch back to 'email1' nor get my host ID to call technical support.  How can regain access to my account or get my host ID to get help?The only thing i have right now is an invoice that states my Zoom account number. Thanks and have a nice day, Lucie 

why i can't access to my cloud recordings and my plan is downgraded !!! how was that ??all the invoices are paid >>> please help with that  

Can't pay for subscription. Does anyone know what the problem is? I enter my real TIN.

Dear Sir or Madam, Based on my university policy, we can't use personal visa card or institute visa card for paying zoom account, but we can transfer via wire but we need your bank information as below:1-Bank name2-Bank Address3-Swift Code Best

Hi,  ich habe einen Hinweiß von zoom bekommen, dass in 10 tagen mein abo ausläuft. Da ich aber schon im Januar mein abo verlängert habe wundert mich das total. Ich finde zwar die Rechnung des Neune abos im Konto-Breich aber frage mich jetzt, ob das dann einfach ratlos über geht oder ob ich jetzt nochmal irgendwas tun muss? Hat da jemand Erfahrungen gesammelt. 

I continue to experience problems when I assign my Pro 1 License to my wife. We are the only two people on my account. When she needs to host a meeting, I assign the license to her. But when she tries to schedule her meeting, she is told she has basic rights and can only schedule a 40-minute meeting, despite the fact that I have assigned the license to her. This is not the first time we have experienced this problem which is irritating. I have reported it before. I normally sign out after assigning the license to her and today she shut down her Ipad and restarted it to no avail - she was only allowed a meeting of 40 minutes. Why does this problem keep re-occuring? 

Dear Zoom Team,         On march 31st 2023, I have done the payment on zoom user protal of 15000.But still showing basic free version. need help on this

Hi all,I have a private Zoom Account and now I've started my own business company I would like to transfer the account to a business account so that the costs can be taken in the company.Why a transfer? I would like to keep all the Zoom Meetings that are already scheduled. What changes? I assume the accountname changes. And also the bank account number from which the Zoom invoice costs are charged. How could I arrange this? Anyone knows this? Thanks in advance! Bye, Annemarie 

Hello,I hope someone can help me. Here's what it's about: I have a Pro Account. Another person is a member of this account with a Basic Account. Now this person has to hold larger meetings for no more than 4 months, partly in parallel to me. Can I temporarily upgrade the account for 2 times 2 months?Thank you very much.

It looks like a duplicate payment was made to my account in March 2023. Any way to find out?

Meanwhile i will activate the same. and will do payment. pls activate it today. its a request.

when i click on my photo the drop down only shows my name and logout. any ideas? i'd like to upgrade and of course, have all those options.  

Purchased the 500 large meeting upgrade, but now realize I will have more participants than estimated and need the 1000 license.  Can I somehow upgrade/exchange to the 1000 without forfeiting what I paid for the 500?  Or is the $50 I spent on the 500 wasted?  I can't find a way to contact a person in billing to help with this question.

I have purchased zoom pro license via google play on my android smartphone. It's been 2 days, the license status is still basic.When i try again to subscription, error message appears "You have subscribed to Zoom Pro (Annual)".And then when i click OK, sentence appears "Sorry there are no zoom pro plans you are eligible to purchase through google play at this time"Can anyone help me? Thank you

I own a Pro License. There are only 2 users on my account - myself as the license owner, and my wife as a basic user. Previously when I am not using Zoom, I was able to assign my license to my wife to host meetings extending more than 40 minutes. However, lately when I assign the license to her (and I become a basic user) she is only able to host meetings lasting only 40 minutes. Why is this so? I think it is unfair (and uncompetitive) for Zoom to expect me to purchase another license for my wife to use my Zoom account to organize a meeting, especially when we are not concurrently holding meetings on Zoom at the same time. We also never hold meetings involving up to 50 people at a time.