Community Resources

I am facing an issue while making payment. It shows me something about e-mandate and doesn't proceed further for payment. What should I do?

Hello!I can't give licenses to other hosts for some reason. I have 4 licenses and can't assign it. What should I do? Maybe I do something wrong?  

im seeing this error while reaching payment pagepls help

Hello, I accidentally clicked educator account and now I can't sign in with the email since I can't get back.Right now I am using a different email because I can't sign in with my other one but i really need to use my other email.Do anyone know how to fix this problem or what to do? Thank you so much!

ReembolsoAyuda, ya n o necesito el servicio pero se gestiono el pago como puedo hacer para que me reembolsen el valor cobrado y como hacer el seguimiento del mismo

안녕하세요 더이상 줌을 사용하지 않습니다. 2023년에 결제가 되어버렸는데 해당 결제금액을 취소요청합니다.

While logged into the platform as an admin I am unable to run reports as it keeps stating there is no data; after trying to go back one month at a time; same result is no data.

Our organisation needs to change our licence holder (and our log in) from one email address to another because the person who set up our account originally is no longer working with us. I can't see how to do that. Can anyone help?

I have a challenge in purchasing a license. Any time I try upgrading my account I do receive an error message. Kindly assist with this issue please

Hi, I am on Pro One now, which means (according to the plan), I can connect 100 attendees, per meeting. But if I see my account I can contact 300 attendees. Where is the problem? Thanks for your help.

I am experiencing frequent freezing (and occasional drop-outs) during Zoom meetings when using my MacBook M1 Pro. Sometimes just the audio stutters but more commonly the program freezes and then picks up randomly at some unpredictable interval. Sometimes I get a message that my internet connection is unstable, but more often no message. Video in other programs doesn't have this problem. I am uncertain whether this is my wireless connection, a MacBook M1 problem, a Zoom problem or where to look first to diagnose the issue. I am wondering if anyone else has had this problem. Any suggestions would be welcome. Thanks.

Hallo, ich bekomme kein Upgrade vom Basic Tarif zum Pro Tarif. Ich habe eine gültige Ust Nr, jedesmal schreibt das System, dass diese nicht korrekt sei bzw ungültig sei. was kann ich jetzt machen? Ich brauche sie für mein Business!Vielen Dank für eine Antwort.

Previously we had an outstanding invoice $131.22.  I had made payment for outstanding invoices but suddenly my acc changed from pro to basic and I get these invoices insted

Hello,I am looking at a position that I am qualified for, however they would like the person to have Zoom Admin experience, including reporting and such.I am going through all of the trainings I can find here, but find myself wishing I had a training environment to be able to pull generic reports from and play with admin/permissions and such.I know this is probably asking a lot, but since I am not with an organization and I currently can't afford to sign up for a business or even enterprise level account, I was hoping maybe Zoom had something like this.

Hello all, I have a Zoom account for my business, and I'm also the president of the board for a non-profit, who also has a Zoom account. Is it possible to have my login set up as an additional host on the board account, or do I have to log in with the board account? If so, will that prevent the director who uses that login from joining meetings? I've been looking but can't find any info or articles on that topic. Thanks

hi, i've done accepted request to join zoom premium in my university but until today my account is still basic what's wrong?

HiI got an E-Mail, saying that Terms of Service and Privacy Statement will change and one has to read and accept this new terms.As I am not a native English-speaker (and I do not like to read tons of pages) I am wondering, if there is a document of delta ... (Document, saying what is effectively changing)Thanks for your help

Hello! There is a problem with our licenses. We’ve got 7 paid licenses, but there is a note that we should buy any more because we exceed the limit of them. But that’s not true. Please, help to solve this problem.

Hello, I seem unable to find any option on the Basic (free) account to enable 2FA.  Documentation found on-line states to go under "Advanced" and "Security" and the 2FA option should be there but it is not even a "Security" option! This is what I have: Does anyone know if 2FA is supported for the Basic (free) account, and if so where it can be enabled? Thanks in advance!  

We want to change the email on our zoom account, because when purchasing a zoom account, we entered the wrong email. Here's the wrong email (***********) replaced (***********)

I had a paid zoom account briefly some time back.I  had recorded a meeting. I have since moved to a free account.Will I still be able to see that meeting if I have a free account now? I don't see it. I'd like to download it, and will sign up for a free account for a month to do so. However, if there is no recording stored anymore, I'd rather not spend that money. So, can a free account see recordings from the past when the account was paid?Thanks in advance.Mark

HiLast evening, I paid for two licences but I don't see it reflecting in my accounts. My accounts are still showing basic.I am not able to fix meetings beyond 40 minutesPlease help

My zoom plan currently is business plan. And now i want to change to pro plan. On next billing is 9 May 2023. If i've downgrade to pro plan on this day. Next billing will change to pro plan instantly. Or still billing for business plan.

alredy I paid annual subscription but now monthly amount deduction 

i had been cancle the 3000 attendants and i didnt use ithow i can take back my money ?