Community Resources

  The Zoom Community Champion Program was created to recognize and reward the outstanding work done by Zoom experts within the Zoom Community. This month, we want to spotlight one of our Zoom Community Employee Champions, @Josh_Stanley. Josh joined the community in October 2021 and has been a Community Champion since March 2025🥇   What do you like best about being a Zoom Community Champion?  I like that the questions that the Zoom Community users ask really challenge me. Sometimes it forces me to put myself in their shoes and understand their use case in order to be able to effectively answer their question. This in turn helps me to be a better AI Specialist with Zoom and understand our product as well as how it works for customers in a better way. We all learn from every question we read (whether we answer it or not) 🤓   How would you describe the Zoom Community in a few words?  In one word: "Helpful" 🤝 &nb

Hey Zoom team,I recently moved into this residence and am now using this IP address. I am a disabled student who relies on Zoom daily for both work and school. I have never used my email with Zoom before—this was my first attempt to sign up, and I was unexpectedly blocked before the registration process was even completed. I have not engaged in any misconduct, and it is unfair for my access to be restricted without cause. I respectfully request that you review and clear any restrictions associated with this IP so I can access Zoom immediately, as my education and livelihood depend on it. I just moved into this house and this is now my home internet. I’m a disabled student, and I rely on Zoom every single day for school and work—it’s literally how I survive right now.The issue? I just signed up, never even used Zoom with this email before, and I’m being blocked before I can even get started. That’s not just unfair—it’s kinda wild. I haven’t done anything wrong.If this IP address ha

Hi! I’m wondering why my client is getting a subscription receipt sent to her work email when she signed up with a different email on Zoom. For example, she registered with legal at XYZ (dot) com, but the subscription notification showed up at myname at XYZ (dot) com. I’d really appreciate it if someone from the community could help explain this. Thanks in advance!

I'm trying to run a report from our account.  I need the report to show all participants in the meeting and who shared their screen during the meeting.  When I'm in reports and select the correct meeting, there is an option to pull the data I want to see.  One of the options is screen sharing.  I select this option, generate the report, and the data for screen sharing doesn't pull to the report.  We were Zoom Bombed, and I'd like to see if I can discover who did it.

Before my Zoom subscription was canceled near the end, there was a discount right before it was canceled, but it was gone before I could use it. I would like to continue the subscription using the same pro upgrade and discount on the account I have canceled now. thank you

Is there a maximum or minimum amount of basic licenses in a business account? I saw there is recent thread that someone his a max limit of 1033 basic licenses. Is this accurate?

I am currently unable to receive the SMS verification code when trying to log in, and the backup security code has expired, which has made it impossible for me to access my account. I would appreciate it if you could provide a solution.

I was using the free version of Zoom but circumstances changed and I did not need it, so I deleted it from my M2 Mac mini with the latest macOS. My problem is this: the file zoom.pkg is replicating on my system; over 100,000 instances at last count. How do I remove those and stop future replication from happening on my system?

I took out a Zoom account for my local diving club as its Chairman and forgot to turn off the auto renew option. The subscription has been taken from my personal bank account and there was no indication that the transaction was pending. So I am now £155.88 out of pocket and the 'bots' all inform me that I cannot get a refund. I cannot believe that this is the case with any responsible company and I have seen posts saying that other have been refunded (In fact my wife had this happen to her and managed to get her money back). So I hope some human can help where the bots have failed. My email is *********** for any good news!!

Hi! Is there a way to set up a login password for SSO accounts? Usually SSO accounts get signed in automatically using their google email. Appreciate your help!

Hi Team,I am trying to get zoom subscription for cold calling but when I place order it give some error.So kindly check this error and give me exact solution to get subscription to start my cold calling in dispatch.Thanks

Hello, we made a change to our payment method during the month of June, and the June invoice is unpaid. This invoice is from May 14th to June 13th (but it's not the same price as the previous monthly invoices). I also see that a July invoice (from July 7th to 13th) has been generated, which I don't understand. Can you explain this to me?

I upgraded to zoom pro business plan account, but the account plan is still showing basic.Can anyone help me with this regard? I have been logging with the correct email id that was used for the pro account.

I have encountered some serious issues. May i know how can i contact with live agent? 

Hello, We recently applied for the Zoom for NGOs program to receive the 50% discount, and our application was approved. I was instructed to follow a link to complete the purchase. However, when I switched the subscription from an annual plan to a monthly plan, the coupon became unusable, showing the message: "You are not eligible to use this coupon."I submitted a support ticket regarding this issue two days ago, but I have not yet received a response. Given our upcoming event, we are in urgent need of activating the Zoom plan as soon as possible. Could you please expedite the resolution of this issue or advise on how we can proceed to apply the NGO discount to a monthly subscription?

I am trying to sign up for an upgrade from a free to a pro account using the 40% off for the Black Friday weekend special. I keep getting this pop up window when I try to continue that says “Unable to continue. You have chosen a billing cycle that is ineligible for this coupon. Click go back to close the eligible billing cycle”. Tried switching to a monthly plan but that does not have the discount. Does anyone know what to select to not get this pop-up anymore and move on to the next page to pay?  Thank you. 

サインインするには、5.17.5以降のバージョンアプリが必要と出て使えません。ITチームに連絡と書かれてあるのですが、連絡先すら提示されず八方塞がりです。緊急で使うのにもかかわらず使えない状況で困っています。

why am i getting a message about having an outstanding invoice when all my invoices have been paid? This has prevented me from streaming.

Address header was *********** Recieved and email with the subject of User Disable Notice:We've temporarily suspended your Zoom because your email failed to sync with our server.At this time, you will not be able to join any meeting request until you verify your (email address)Verify Now button that results to - https ://f005.backblazeb2.com/file/ue37qq1/Zoom3.html Email orginated from Germany - IP 85.215.236.114

I cannot upgrade my account because Recaptcha is blocking my payment for 'security reasons'.  Ironically, I cannot get help from live chat because my account is not important enough to have that ability.  I assume once I upgrade I will be able to get support... but I can't upgrade until it accepts my payment.  Do you see my dilemma?  

I get a 500 Internal Server ErrorWhen Create New Organization

I have the basic account. I'm not getting the verification code in my email to terminate my account. I have checked my spam folder. 

Does anyone have a contact (email or phone) to lodge a complaint with Zoom about their complete lack of customer service. The email address provided by Sales staff is not monitored and bounced back. Thanks

Why don’t you offer an intermediate plan – on that meets the needs of families, one that is more affordable than a pro or business one? Ideally it would be a non-subscription single pay one that would provide at least 2 hours of time. That would be a real blessing for a lot of us folks who are not in a business that brings in money but want to enjoy connecting with family members for more than 40 minutes. Sometimes that just cuts off important conversations between caring members of society. I would be happy to pay around $50 for such an app. That would bring in more than a lot of folks using the free version and feeling a bit cheated there is not an affordable one that will provide more time for a reasonable cost. Trust me, there are a LOT of us out here. 😊

I have paid a monthly payment today on 22 June but on renewal there is 22 June written how to solve this error