Community Resources

Hello,I purchased a one-year Zoom subscription in 2024 and used it briefly.However, I stopped using the service after my business failed.A few days ago, I received an email stating that my one-year subscription had been renewed, but the payment could not be processed by my card.I have since requested to cancel the subscription, but the payment request has not been withdrawn.Could you please cancel this one-year subscription?Alternatively, could you change it to a one-month subscription, so that I can pay for just this month and then close my account?Please get back to me.Thank you. 

I have an upcoming meeting and was receiving registration. I paused my subscription for a few days and then renewed my Pro, only to lose all the registration details. There is no tab and no options anywhere to retrieve the details of all who registered, and the link no longer works. Even though I am on Pro, I have also been informed that I cannot access support. Ridiculous. How do I retrieve lost details, please?

Hello,I have 2 zoom accounts, one pro and one workplace pro. I have both synced with calendars and calendly, but sometimes my meetings are showing up under one or the other and I can't login. Can I cancel the Pro and move the previously scheduled meetings to the workplace pro without canceling and rescheduling?

Cobrança indevida no meu cartão de crédito de renovação do pacote anual do zoom.

I have identified an account being utilized to defraud or scam individuals. I have a basic account that I made to interact with the scammers, and there is no way for me to speak with a representative of zoom via email, chat or phone, and there is no option for me to report the account. I am seeking support from Zoom staff to identify how to remove this account.  The account is masquerading as a legitimate non-profit organization who I have contacted directly and ensured this account was not them.

We no longer need an Admin to maintain the Zoom Billing/Plans. We want the end user to be able to spin up accounts as needed. However, they get a "No permission. (200)" error when trying to do so. What do I need to change on the Admin side? I think I need to assign a role... but what about new users... do I need to login to every new user and add a role? 

 Hi,How can i give back overpayment?

The invoice sent to us (BIC) on Monday, June 16 has an incorrect address so we cannot process it. Can you please resend the invoice ($22,050.00) with the correct address:  One BIC Way, Suite 1, Shelton CT 06484-6299 Thank you!

Zoom no identifica que tengo cuenta y que pago, y no me da el servicio que tengo contratado. Necesito ayuda y no consigo saber cómo hablar con el soporte técnico

I received email from you, Maybe Because it was failed to pay at this month. but I have logged in my Zoom account that the payment status is "Already paid". which is correct information?

Здравствуйте! У меня в прошлом году был оплачен годовой тариф. В этом году у меня нет необходимости пользоваться этим тарифом, но я его забыла отменить. Отменила на следующий день, когда пришел счет на оплату. Сейчас мне приходят письма, чтобы я оплатила задолженность. В кабинете написано, что тариф отменится через год. Подскажите, пожалуйста, как мне сейчас отменить годовой план и чтобы письма с требованием оплаты перестали ко мне приходить. Заранее спасибо за помощь.

Hi, I have two accounts. One is Zoom Pro, the other is Zoom Basic.  How to I cancel the Zoom Basic?

Hey Zoom team,I recently moved into this residence and am now using this IP address. I am a disabled student who relies on Zoom daily for both work and school. I have never used my email with Zoom before—this was my first attempt to sign up, and I was unexpectedly blocked before the registration process was even completed. I have not engaged in any misconduct, and it is unfair for my access to be restricted without cause. I respectfully request that you review and clear any restrictions associated with this IP so I can access Zoom immediately, as my education and livelihood depend on it. I just moved into this house and this is now my home internet. I’m a disabled student, and I rely on Zoom every single day for school and work—it’s literally how I survive right now.The issue? I just signed up, never even used Zoom with this email before, and I’m being blocked before I can even get started. That’s not just unfair—it’s kinda wild. I haven’t done anything wrong.If this IP address ha

Hi! I’m wondering why my client is getting a subscription receipt sent to her work email when she signed up with a different email on Zoom. For example, she registered with legal at XYZ (dot) com, but the subscription notification showed up at myname at XYZ (dot) com. I’d really appreciate it if someone from the community could help explain this. Thanks in advance!

I'm trying to run a report from our account.  I need the report to show all participants in the meeting and who shared their screen during the meeting.  When I'm in reports and select the correct meeting, there is an option to pull the data I want to see.  One of the options is screen sharing.  I select this option, generate the report, and the data for screen sharing doesn't pull to the report.  We were Zoom Bombed, and I'd like to see if I can discover who did it.

Before my Zoom subscription was canceled near the end, there was a discount right before it was canceled, but it was gone before I could use it. I would like to continue the subscription using the same pro upgrade and discount on the account I have canceled now. thank you

Is there a maximum or minimum amount of basic licenses in a business account? I saw there is recent thread that someone his a max limit of 1033 basic licenses. Is this accurate?

I am currently unable to receive the SMS verification code when trying to log in, and the backup security code has expired, which has made it impossible for me to access my account. I would appreciate it if you could provide a solution.

I was using the free version of Zoom but circumstances changed and I did not need it, so I deleted it from my M2 Mac mini with the latest macOS. My problem is this: the file zoom.pkg is replicating on my system; over 100,000 instances at last count. How do I remove those and stop future replication from happening on my system?

I took out a Zoom account for my local diving club as its Chairman and forgot to turn off the auto renew option. The subscription has been taken from my personal bank account and there was no indication that the transaction was pending. So I am now £155.88 out of pocket and the 'bots' all inform me that I cannot get a refund. I cannot believe that this is the case with any responsible company and I have seen posts saying that other have been refunded (In fact my wife had this happen to her and managed to get her money back). So I hope some human can help where the bots have failed. My email is *********** for any good news!!

Hi! Is there a way to set up a login password for SSO accounts? Usually SSO accounts get signed in automatically using their google email. Appreciate your help!

Hi Team,I am trying to get zoom subscription for cold calling but when I place order it give some error.So kindly check this error and give me exact solution to get subscription to start my cold calling in dispatch.Thanks

Hello, we made a change to our payment method during the month of June, and the June invoice is unpaid. This invoice is from May 14th to June 13th (but it's not the same price as the previous monthly invoices). I also see that a July invoice (from July 7th to 13th) has been generated, which I don't understand. Can you explain this to me?

I upgraded to zoom pro business plan account, but the account plan is still showing basic.Can anyone help me with this regard? I have been logging with the correct email id that was used for the pro account.

I have encountered some serious issues. May i know how can i contact with live agent?