Community Resources

Hello,I have changed my e-mail address at Zoom from a private Google address  to a business address. To access the Zoom account, I used the single sign-on system via a Google email address.After switching to the business email address, I was unable to log in to Zoom using either the business email address or the single sign-on system. So I cancelled the whole thing. However, I still can't log in to my Zoom account and I always get the following error message:"Signing in to your Zoom account is not possible with this method. Contact your IT administrator for instructions. (2.025)"The business IT support was unable to help me as my business address is no longer linked to Zoom. I can't get any further in the settings of my G-Mail address.How do I get access to this Zoom account again?Thank you & best regards

When signing into Zoom via Microsoft using @hotmail.com email address it automatically comes up link your account with Microsoft sends an email code.  When entering the code it then says verify and then goes to authenticate via zoom network.  This results in a network error.  In order to successfully link a microsoft login with Zoom you need to use either the Zoom Desktop App or the Web App.  All of my devices are on the same private personal use 1 gig bandwidth wifi.  This is fully a Zoom Network Error.   While on the Basic plan users are unable to submit support tickets or request phone calls. we are restricted to virtual suppport which is 100% inaccurate. 

What am I missing? I can connect Zoom to Google Calendar, but not to iCal? I'm on a Macbook Pro.

Hi,It seems that my IP is blocked by Cloudflare Ray ID when accessing all zoom services (zoom.com & apps).

After changing payment method from PayPal to a card:1. All my payment history vanished.2. I was charged a monthly fee immediately, though the fee has been already taken just a day before.No live chat support. Update:The money has been returned a few days later.

I paid for a Zoom webinar with 3,000 attendees, but accidentally increased the number of Pro account participants by 3,000. Is there any way to get a refund and resubmit? Please help.

I have zoom PRO. How I can change language on my zoom workplace?

Received an email that looks like phishing but is cleverly made (header below).Is there a service at zoom I can forward this to to verify authenticity? email is from workflow at zuora.com-------------------------------------Zoom <***********> Unsubscribe6:34 PM (1 hour ago)to meZoom LogoSIGN INYour Payment Method on file is expiring soon!

I suspect my account was probably made before I was 16 years old. I likely didn't know about the minimum age, but also likely wouldn't have cared at the time.But now, I care about being honest in these things and apologize for the violation. I am above the minimum age now, but I want to know if there's anything I'm supposed to do about past violations.Thanks.

Hi,   I accidentally canceled my Zoom pro account and I want to reactivate it. I tried calling billing but am not getting through. I was already charged an annual fee for this year so I just want to use my subscription.    Any advice would be helpful.

I am unable to unsubscribe from email newsletters due to a few technical issues: (1) The "unsubscribe" link is not a link, just text.(2) After I click "update your preferences", it doesn't transfer my email address to the unsubscribe page. My email address doesn't appear as a value in the URL, and the email address field on the page is blank -- and also disabled so I can't type it in myself manually.(3) Probably because of issue #2, even after I disable all email options and choose to unsubscribe completely, when I reload the unsubscribe page it shows everything is enabled again. I assume this is because it didn't tie my selections with my email address as it wasn't transferred to the page. As a result, I continued to receive marketing emails after attempting to unsubscribe. Unfortunately, I haven't found a way to reach customer support to escalate my bug report to marketing or development to fix this issue. AI chat goes in circles, attempting to submit a ticket results

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I am a teacher with a basic plan.  I would like to upgrade my account for one month to accommodate my Zoom Parent Teacher Conferences.  Is that possible and how much would that cost?

I purchased the Business plan around 7:30pm on Thursday (PST), but my subscription is still inactive. The message I received says, "We are still working on processing your transaction. You will receive an email with more information within 1-2 business days with an update. Please do not attempt your purchase again, as this may result in multiple charges." It has now been 33 hours with no update, and I'm getting frustrated. Is there a manual process involved? I expected the payment to be processed in real-time if it was valid; otherwise, it should have been rejected so I could try a different payment method. Has anyone else experienced this delay?Thanks

Up until now the Zoom (Workplace) Business account has required you to purchase a minimum of 10 user accounts at ~$2,000+ annual.Many places on the website still say a minimum purchase of 10 accounts is required.HOWEVER, on the "Plans & Pricing" page, apparently, it now allows me the option of upgrading from Zoom Workplace Pro to Zoom Workplace Business as a single (1) user for ~$219 annual.So, have they removed the 10 user account minimum and are now allowing a single user to get Business for $219 annually? (It seems to be a very new and welcome development, I was afraid to upgrade and be charged $2,000+ but it seems to say $219. I'm looking to get the expanded participants option of up to 300 as well as the 1080HD option that can be activated for 1-to-1 calls).

If I don't use Google SSO to sign in to Zoom, is network communication with "google.com" required?My organization's proxy device is blocking access to portal sites, including Google, and I am unable to log in, so I check the logs and see that it needs to communicate with "google.com".Is it normal to have this communication if I'm not signed in with Google SSO?

Buen día. Se debe eliminar la tarjeta de crédito de la configuración de zoom. Por las políticas internas solo debe usarse para el pago del servicio anual, pero NO puede estar ligada a la cuenta de zoom, NO se requiere cambiarla por otra tarjeta, solo borrarla de la configuración.  Aclaro que no se desea borrar la cuenta, solo la información de la tarjeta de crédito.  Gracias 

Como puedo actualizar mi cuenta por favor, pagué la renovación el 9 de Julio y me sale que solo tengo el plan d 40 minutos, gracias. 

By mistake I clicked the payment for one month for 500 persons.Right now I am managing the zoom conference. The number of the participants of the meeting is little by little increasing. That's why I was preparing the payment page. But it was my mistake that I touched the payment. Therefore it was payed automatically.  Please understand of my meeting number was 87 persons in maximum, of which number was never more that 100 persons. Could you please refund the payment of 500 persons for one month. It was just my mistake. I would like to say so sorry for your inconvenience. I am looking forward to receiving your kind reply.Byongho

I purchased the Zoom Pro plan, but my account is still showing as Basic. I need confirmation of the purchase and help assigning the license to my account.

Hello Zoom Community, I am encountering an issue while attempting to download a data export from my Zoom account via the web console.I initiated a data export request under the "Data & Privacy" section. The system successfully processed the request and generated a zip file, which is listed as being approximately 8MB in size. However, when I click the "Download" button for this generated file, I consistently receive a "No Permission" error. I am currently using a free Zoom account. Could anyone provide clarification on whether this "No Permission" error is expected behavior for free users when trying to download generated data exports, or if this indicates a technical issue? I have already tried the following troubleshooting steps:Waiting and retrying the download.Clearing my browser's cache and cookies.Attempting the download using different web browsers (Chrome, Safari, Firefox).Trying to download in Incognito/Private Browse mode.Temporarily disabling browser extens

How do you get help from a human being that works for Zoom? The chatbot was useless. Thanks! Figured it out: Just kept asking the Chatbot to let me talk to someone and suffered through that process.

I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!

I’d like to refund this subscription. I am glad to teach the private class “via zoom”, but I was fired a few days ago. So I don’t have extra money to keep subscribing. so I really want to refund the subscription. By the tragedy, I forgot to cancel the subscription. Please let me know the procedure or formulaic mail account to contact for refund.  Sincerely.

I would like to purchase a Webinar plan for 1 month. However, Zoom only allows me to pay up to July 30th because that’s when my current Meetings subscription expires.Right now, I can’t renew the Meetings plan because Zoom requires me to wait until the current paid period ends.Could you please advise me how I can proceed with paying for the Webinar package for 1 month?