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Explorer
Apr 17, 2023 1:21 PM UTC
Question

upgrading

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic.

 

under current plans it says:

You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

 

I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?

    3 replies

    Explorer
    Apr 17, 2023 5:52 PM UTC

    How long does this take?

     

    You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

     

    I need my account to upgrade from basic NOW

     

    Thank you

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    Explorer
    Apr 17, 2023 8:18 PM UTC

    I still don't understand this

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    Newcomer
    Aug 13, 2023 1:53 AM UTC

    did you ever have this resolved?
    ive upgraded today any my account still says basic. I need the option to record meetings from my phone. Chat support is apparently not available to me, and I submitted a ticket and it was automatically closed with no resolution. Ugh.

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