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Newcomer
Need_info_2
Newcomer
Aug 8, 2023 12:18 AM UTC
Question

Upgrade to new version of Zoom

System requires update to new version but requires me to see my system admin.  This is a personal PC.  What now?

    6 replies

    Explorer
    Sherry695
    Explorer
    Aug 8, 2023 3:20 PM UTC

    I am experiencing the same issue! lo9oking forward to a helpful response.

     

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    Newcomer
    Alix3
    Newcomer
    Aug 8, 2023 4:11 PM UTC

    I can't update either and the team chat has no response - nothing that was offered in articles helps

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    Explorer
    Sherry695
    Explorer
    Aug 8, 2023 4:16 PM UTC

    I am still able to use Zoom on my iPhone, but not on my laptop. Of course I prefer the laptop format, and using the phone is only in the meantime. 
    When I find a solution, I will let you know!

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    Newcomer
    BarbarainTexas
    Newcomer
    Aug 8, 2023 4:43 PM UTC

    I have the same issue on my personal computer. I am unable to get a newer version update. It states contact your IT administrator and this is managed by me. I need help and assistance. 

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    Newcomer
    amordor
    Newcomer
    Aug 9, 2023 3:50 AM UTC

    Same here🤔 🤔

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    VA11_2
    Community Manager
    VA11_2
    Community Manager
    Aug 14, 2023 5:48 PM UTC

    Hi @Need_info_2 Since your device is not managed by an organization and you are receiving the error message "Please contact your IT team to update your app" when trying to update, please try uninstalling and reinstalling the Zoom Application.

    If you are having issues uninstalling or reinstalling, ensure that you are logging in with credentials with administrator privileges on either your Windows or macOS device. More details are available in our support article for this particular error message. I hope this helps!

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