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Newcomer
The-Shift
Newcomer
Jul 16, 2024 1:47 PM UTC
Question

Unfortunately, your account does not have access to live chat support.

When I speak to Zoe (the chat bot) she can't/won't answer my question and then when I ask to speak to support, she tells me "Unfortunately, your account does not have access to live chat support." I am wondering why this is occurring since I have a Pro account. Thanks.  

    3 replies

    Newcomer
    clec
    Newcomer
    Jul 17, 2024 3:57 AM UTC

    Yep same problem - no support

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    Newcomer
    dkafoure
    Newcomer
    Jul 25, 2024 3:12 PM UTC

    Same issues. I am paying for the pro subscription and the bot will not connect me to a live agent. Saying that I do not have access to this due to not having pro subscription. However, that is the subscription that I am paying for. So frustrating and unprofessional. It is causing me hours of frustration and stopping me from doing my job. 

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    MGSR
    Community Manager
    MGSR
    Community Manager
    Jul 30, 2024 6:46 PM UTC

    Hello there!

    Welcome to the Zoom Community! We're glad to have you here. 

    Live Chat Support is available on pro accounts with subscription plans greater than $50 USD/month. You can read more here. 


    You may still submit a ticket with support by going on this link or taking advantage of the Zoom Community and posting your queries to the relevant forum boards.

    Let me know if you need further assistance.

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