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Newcomer
Oct 14, 2023 7:29 PM UTC
Question

Unauthorized charge!

Just got notified that I've been charged for something by zoom. Haven't had a subscription or anything for over a year and suddenly I get an invoice?? No phone answering service on the weekends, and the email they suggest on the phone isn't being monitored and returns the email. This is not OK!

2 replies

VA11_2
Community Manager
Community Manager
Oct 16, 2023 4:00 PM UTC

I'm very sorry for the frustration this caused you! Please contact our Billing specialists by submitting our contact form here, they will be able to help. Select "Billing and Account Management" as the request type so that your request goes directly to the right team.

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Newcomer
Oct 19, 2023 6:35 PM UTC

That just happened to me too, $876 to my account, I reported directly with PayPal , it looks like its another company called zoom changing me or another user paying his zoom charges with my money... 40 dlls a month for 3 months too. Go directly to your bank.

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