Skip to main content
Newcomer
Oct 1, 2021 1:40 PM UTC
Question

Unable to make the payment for Large meeting from India

Payment is declining for purchase of large meeting for 1000 persons, how to make the payment from India as RBI issued new guidelines so card payment is declining.

3 replies

VA11_2
Community Manager
Community Manager
Oct 1, 2021 2:19 PM UTC

Hi @InnovativeSport and welcome to the Zoom Community. As you brought up, on October 1st, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. You will need to verify your card on file or pay your invoice using Zoom's PayNow link in order to keep your account in good standing. We have more information available for you in our Help Center at Frequently asked questions about India's e-mandate directive. I hope this helps!

Translate
Explorer
Nov 24, 2022 5:31 PM UTC

even the pay now link says accept e mandate

Translate
Newcomer
Oct 3, 2021 9:18 AM UTC

same issue i am not able to add a large meeting to my existing account  in india.   i have added a credit card which has been otp authenticated on october 2

Translate