Hi @asero23 thank you for posting for the first time and welcome to the Zoom Community!
I'm really sorry to hear about the trouble you're facing with your payment. I totally get how frustrating it can be when unexpected issues arise. No worries, though – let's work on sorting this out for you.
In situations like this, it's best to reach out to our billing team directly. They're experts at handling payment matters and can guide you through the process of getting the extra charges sorted and any necessary refunds initiated.
