Subscription refund

Question

My wife had to have a work call in Zoom.
She never uses it, but once had to use it. She got the app, she agreed to some free trial, but didnt cancel it.
Next thing we know, Zoom has charged her the maximum yearly subscription of 169.99€
We see it as very, very unfair. It could be a monthly subscription and she would just cancel it and live with this error, but 169.99€ is very unfair.
And you cant get in touch with anyone, but a bot, that goes on about non refundable policies.
Zoom might aswell just charge 100 year subscription because she agreed to free trial.

Mandel · Answer

Hi @Marks11 ,

If your Zoom subscription is billed through Google Play, you may cancel it at any time, however you must cancel your subscription directly with Google Play. Once cancelled, your account will remain active until the end of the current billing cycle.

Article: How to cancel a Zoom subscription purchased through Google Play

Note that all subscription fees are billed upfront and are non-refundable once processed. You may also refer to our Terms of Service for more details about our refund policy.

If you need further assistance, please reach out to Billing by chat or ticket.

Thanks,

Zoom Community Team

Subscription refund

1 reply

Getting Started

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO