Hello,I am requesting a refund for the credits currently applied to my Zoom account.Annual plan purchase date: December 6, 2025Annual plan charge: $175.89Business plan mistaken purchase date: December 7, 2025Business plan charge: $65.82Total amount currently shown as credit: $217.82Service usage after purchase: No usageCancellation date: December 7, 2025Future plan to use Zoom: NoneI mistakenly purchased the Business plan one day after the annual plan. I canceled all subscriptions immediately and have not used any Zoom services after these payments.Since I do not plan to use Zoom further, I kindly request that the $217.82 credit be refunded to my original payment method, rather than remaining as account credit.I would greatly appreciate your help in processing this refund.Thank you.

W

Wonjuchurch

Explorer

Question

Request for Refund of Account Credits

Forum|Forum|5 months ago
December 10, 2025
2 replies
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Hello,

I am requesting a refund for the credits currently applied to my Zoom account.

Annual plan purchase date: December 6, 2025
Annual plan charge: $175.89
Business plan mistaken purchase date: December 7, 2025
Business plan charge: $65.82
Total amount currently shown as credit: $217.82
Service usage after purchase: No usage
Cancellation date: December 7, 2025
Future plan to use Zoom: None

I mistakenly purchased the Business plan one day after the annual plan. I canceled all subscriptions immediately and have not used any Zoom services after these payments.
Since I do not plan to use Zoom further, I kindly request that the $217.82 credit be refunded to my original payment method, rather than remaining as account credit.

I would greatly appreciate your help in processing this refund.
Thank you.