Skip to main content
Newcomer
Sep 13, 2023 10:20 PM UTC
Question

Renewing subscription

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

2 replies

CarlaA
Employee
Employee
Sep 18, 2023 5:36 PM UTC

Hi! Please contact our billing team by submitting a billing ticket. Our billing team will have access to your account and subscription information to assist you further.

 

Thank you! 

Translate
Newcomer
Nov 7, 2023 7:50 AM UTC

How can I contact billing team?

Translate