refund and new desrcription

Dear Friend

As the government policy has changed, we were required to renew all subscription products starting in January. Therefore, we cancelled our existing one-year subscription and switched to a different Zoom plan. However, we noticed that we have not received any refund, even though the invoice shows –$144.32, and we also did not make any payment for the past three months. Our credit card company confirmed that they have not received any refund request from Zoom.

We would like to request a refund of $144.32 that was billed to our credit card, as well as clarification regarding the three months of unpaid charges. This refund process must be completed within this year. The invoice number is INV321269598.

Thank you