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Newcomer
Ayanthi
Newcomer
January 2, 2024
Solved

Refund

Hello, I just got charged for the Pro package which I really don’t need. Does Zoom offer a refund upon request?

    MandelAnswer
    Employee
    July 24, 2025

    Hi @Nigel2 ,

     

    Welcome to the Zoom Community!

     

    Please submit a request to Zoom Billing and explain your circumstances. Our support staff will review your account and determine whether you are eligible for a refund.

     

    Cheers,

    Zoom Community Team

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    3 replies

    Newcomer
    Nigel2
    Newcomer
    July 22, 2025

    Wasn't aware this was an automatic subscription and got charged for another year. Would like refund as this is a corporate card and a renewal wasn't something that was approved. 

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    Employee
    MandelAnswer
    Employee
    July 24, 2025

    Hi @Nigel2 ,

     

    Welcome to the Zoom Community!

     

    Please submit a request to Zoom Billing and explain your circumstances. Our support staff will review your account and determine whether you are eligible for a refund.

     

    Cheers,

    Zoom Community Team

    Translate
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