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Explorer
Jul 21, 2023 2:16 PM UTC
Solved

Payment without business account

I just saw a carge of 130,42 € and 0,90€ in my personal credit card but I didn't subscribe any plan (I have a base one).

Did it ever happen? Does it can be a scam?

S_K
S_KAnswer
Employee
Jul 21, 2023 4:54 PM UTC

Hi @Alicebr 

 

 I understand you have unauthorized charges on your credit card. I'm sorry to hear you've experienced possible fraud. To report this, please follow the instructions in the link below.

 

https://support.zoom.us/hc/en-us/articles/4409170286221-Reporting-suspected-fraud-on-your-account

 

~S

4 replies

S_K
Employee
S_KAnswer
Employee
Jul 21, 2023 4:54 PM UTC

Hi @Alicebr 

 

 I understand you have unauthorized charges on your credit card. I'm sorry to hear you've experienced possible fraud. To report this, please follow the instructions in the link below.

 

https://support.zoom.us/hc/en-us/articles/4409170286221-Reporting-suspected-fraud-on-your-account

 

~S

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AlicebrAuthor
Explorer
Jul 21, 2023 5:04 PM UTC

Just did it! Thank you very much!🙏

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S_K
Employee
Employee
Jul 21, 2023 5:12 PM UTC

You're welcome, @Alicebr ! Happy to help!

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Newcomer
Sep 3, 2023 12:45 AM UTC

Yes

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