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Explorer
Khirtz
Explorer
Jun 6, 2023 10:56 AM UTC
Question

payment deducted

i have already upgrade my zoom account payment already deducted but still on BASIC mode.
Please help to upgrade my account.

5 replies

Explorer
KhirtzAuthor
Explorer
Jun 6, 2023 1:02 PM UTC

please notice my concern.

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Bri
Community Manager
Bri
Community Manager
Jun 6, 2023 9:32 PM UTC

Hi @Khirtz , did you assign the license after you purchased it? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses#h_01GZCBPA9Y904KSEW5TP2NAK3S 

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Newcomer
Leonies
Newcomer
Jun 6, 2023 1:46 PM UTC

I have the same problem. Did your account upgrade today? 

 

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Explorer
Zoom45
Explorer
Jun 21, 2023 12:30 PM UTC

I have upgraded my account today 

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Newcomer
TDB-27
Newcomer
Jun 6, 2023 2:00 PM UTC

Aynı sorunu yaşıyorum. Aylık ödeme için dün gece iki defa ödeme alındı. Ancak hala hesabım yükseltilmedi. 

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