Paid renewal of zoom one pro annual account not activated, difficulties contacting customer support

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Hi every one,

Last mars 6th I made the payment to renew my zoom one pro annual account. The money was withdrawn from my card and I got a mail from zoom confirming the payment with an invoice attached. Today as I try to start a meeting the time is limited to 40 minutes and the profile says I only have a Basic account.
I've called billing support and are still waiting after 30 minutes, I live in South America, in Bolivia and only the cost of the call while waiting for somebody to pick the phone is over 30 $us.
I've also try the Chatbot which is not helpful at all. I seems crazy Zoom doesn't have a better support for its customers.

R

RN11_2Answer

Community Manager

Hi @Marcosnord I see you have opened your ticket. I would suggest reaching out and continuing the process of handling your case with Zoom billing support as they do not monitor the community and will best answer your question within the ticket.

R

RN11_2Answer

Community Manager

Hi @Marcosnord I see you have opened your ticket. I would suggest reaching out and continuing the process of handling your case with Zoom billing support as they do not monitor the community and will best answer your question within the ticket.

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M

MarcosnordAuthor

Explorer

is not possible to contact them, I was waiting for one hour on telephone and they never picked up

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S_K

Employee

Hi @Marcosnord -

I recommend that you submit a request to Zoom Billing for assistance.

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S_K

Employee

Hi @Marcosnord

Please make sure you have assigned your paid license to yourself. See Assigning Zoom Licenses. If you need further assistance, please reach out to Billing by chat.

Please click Accept as Solution if this led you to a resolution. This will help others who may have the same question.

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M

MarcosnordAuthor

Explorer

not helpful

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